Sercotel Hotel Rosellon

Sercotel Hotel Rosellon Reviews

Sercotel Hotel Rosellon

C/ del Rosselló, 390, Barcelona, SpainView Hotel Details
Sercotel Hotel Rosellon
Sercotel Hotel RosellonSercotel Hotel RosellonSercotel Hotel Rosellon
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Sercotel Hotel Rosellon Guest Reviews

4/5
Very Good
67 review
Verified reviews
Location4.2
Amenities3.9
Service3.8
Cleanliness4.1
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All Reviews(67)
Positive reviews(61)
Reviews with photos/video(30)
Awesome stay(19)
Convenient location(13)
Delicious breakfast(8)
Loved the view(7)
Easy to get around(6)
Small room size(5)
Friendly front desk staff(5)
Negative reviews(6)
Guest User
Classic Twin Room With Views
Stayed in 2024年4月
Couples
6 review
3.0/5
Posted on 2024年4月9日
Honestly the room and the view is nice. But I had an unpleasant experience, when I book online I didn’t notice i book it under one person, when I check in with my boyfriend and the reception told us so we paid city tax for 2 person, we paid in cash and didn’t ask for invoice. On the day we check out, the other stuff insist we only pay city tax for 1 person and charge us again. I don’t know for what reason they didn’t update the system, it’s not professional and we been charged one more time. I recommend ask for invoice in everything u have paid.
Response from Property: Dear guest,Thank you for your comments!We appreciate your positive words about both our staff and service. We will pass your compliments to the entire team as this is a motivation to keep providing an exception customer service.We hope to welcome you back soon,Regards,Gonzalo VarelaFront desk manager.
Guest User
Classic Double Room
Stayed in 2024年4月
Friends
4 review
3.0/5
Posted on 2024年4月15日
Lack or manpower slow service.
Response from Property: Dear guest,We would like to thank you for the time you took to share your positive opinion about your experience with us. The entire staff is looking forward to welcome you back again in the near future! Best regards, Gonzalo VarelaFront desk manager
Guest User
Classic Twin Room
Stayed in 2024年5月
Family
1 review
2.7/5
Posted on 2024年5月23日
Aircon was broken, chips left on the floor from other customer. Shower was broken too… only the rooftop is nice
Guest User
Deluxe Double Bed Room
Stayed in 2023年10月
Couples
4 review
5.0/5
Outstanding
Posted on 2023年10月26日
Can see la sagrada familia from the room window. Also the terrace is open to hotel guests without the need for reservations. Clean room and amazing location!
Response from Property: Dear customer,Wow! What a wonderful review and what a perfect mark! We love to read that you've spent a great time with us and that you found everything perfect.We hope to welcome you back very soon!Best regards,Jessica LasserManager
Anonymous User
Deluxe Double Bed Room
Stayed in 2023年9月
Solo travelers
10 review
4.7/5
Amazing
Posted on 2023年9月28日
Excellent location, near Metro by 5 mins, can view ‘Sagrada Familia’ in the room or at the roof. The room quite small, and the double bed is too soft.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jessica LasserManager
Anonymous User
Classic Room
Stayed in 2023年6月
Friends
21 review
4.5/5
Great
Posted on 2023年6月25日
Really good location. Easy to get around the city. We got a room with the view of Sagrada Familia. Room is okay size. A bit tight with big luggages. The roof top bar is amazing to chill out in the evening.
Guest User
Superior Room with View of Sagrada Familia
Stayed in 2023年4月
Couples
2 review
5.0/5
Outstanding
Posted on 2023年4月21日
I have proposed to my girlfriend at the rooftop area of the hotel. The staff there are very helpful and the service is excellent. I will definitely revisit the hotel when I go to Barcelona again!
Anonymous User
Standard Room 1 Double bed
Stayed in 2022年11月
Friends
21 review
5.0/5
Outstanding
Posted on 2022年12月14日
Very very beautiful view for the hotel room. Definitely will go again next time. The staff are very helpful. I get to borrow the adapter from them as well. Near to metro station.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jessica LasserManager
Lee Mui
Deluxe Double Bed Room
Stayed in 2023年10月
Couples
2 review
4.2/5
Very Good
Posted on 2023年10月28日
Very accessible location!
Response from Property: Dear Lee,first at all, thank you very much for the time you've spent posting this positive review about your experience at Sercotel Rosellón.We hope to welcome you back very soon!Best regards,Jessica LasserManager
SOURAKA
Stayed in 2022年3月
Solo travelers
8 review
5.0/5
Outstanding
Posted on 2022年5月28日
One of the most suitable place for tourist to stay. Nice staff, clean room and easy to move around Barcelona from sagrada familia metro station just behind de hotel 2min walk
6/7
Response from Property: Dear Souraka,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jessica LasserManager
Aichichichidenuonuo
Classic Twin Room
Stayed in 2024年2月
Business travelers
10 review
5.0/5
Outstanding
Posted on 2024年3月3日
It's good. The location is big enough and the room is very clean and tidy. I arrived quite late, so I didn’t take any photos of the Sagrada Familia at sunset. But still I also went up to the terrace to take pictures in the morning. I will choose to stay longer next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your wonderful review of our hotel! We are very happy to hear that you enjoyed your stay with us and we look forward to seeing you again. Best regards, Jessica Lasser Manager
Chaojiniba
Classic Twin Room
Stayed in 2024年1月
Family
4 review
5.0/5
Outstanding
Posted on 2024年1月9日
The terrace is really great and a great place to check out the Sagrada Familia. The room is clean and the service staff has a good attitude. There is no need to make a reservation or spend money to go to the terrace after checking in.
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Response from Property: Dear Chaojiniba,thank you so much for your dedicated time, sharing this wonderful review about your experience with us! We hope to welcome you back very soon!Best regards,Jessica LasserManager
숭지2059
Classic Twin Room With Views
Stayed in 2024年1月
Couples
5 review
3.5/5
Posted on 2024年1月2日
I came to check in at 3:40 and waited for 30 minutes. The reception staff are all unfriendly. The location overlooking Sagrada Cathedral, nearby supermarkets, and food were great!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We hope to improve our hotel based on your feedback so that you can have a better experience. We strive to provide a better stay and are very sorry that we did not achieve that goal this time. If we were given another chance, we would definitely learn from your feedback, improve, and strive to provide a better hotel experience. Jessica Lasser Manager Sercotel Rosellón
Guest User
Classic Twin Room With Views
Stayed in 2023年11月
Couples
3 review
2.2/5
Posted on 2023年11月27日
The facilities are really poor. It costs 2k a night to stay in early November. It’s not worth it. I live on a terrace.
Original TextTranslated by Google
Response from Property: Dear customer,thank you so much for your feedback. Let me inform you that in November Barcelona gets very busy, because there are a lot of conventions. That's why prices increase. We are planning a refurbishment this year.We hope to welcome you back very soon.Best regards,Jessica LasserManager
Guest User
Classic Double Room
Stayed in 2024年4月
Couples
2 review
1.5/5
Posted on 2024年5月2日
Checking out half an hour late requires payment. There is no free mineral water in the room. A bottle of water is 3 euros. I am crazy about money.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Gonzalo VarelaFront desk manager