Holiday Inn Santa Ana-Orange County Airport, an IHG Hotel Reviews

A Disappointing Stay The service was shockingly lackluster. The staff seemed disinterested and unresponsive to guests' needs. It was as if my presence inconvenienced them rather than being welcomed. Requests for assistance were met with indifference, leaving me feeling like an afterthought.

Service was excellent! Very happy with our stay, great location for us too!

Noise from the freeway

Best stay really enjoyed it and customer service was awesome. Also free parking

Very close to the highway and the airport, but very noisy, service is mediocre, breakfast is mediocre, not recommended!

The Holiday Inn in the United States is not as good as the Holiday Inn in China. The sanitary conditions are not bad. I just don't understand why they didn't clean the room after staying for 2 days. Everything else is okay.

You need to talk to the waiter about the garbage and hygiene in the room before making arrangements, otherwise no garbage disposal will be arranged

Not bad, clean and hygienic, no peculiar smell, and the equipment is not outdated.

All good environment is good

Average service

The hotel is located close to the highway, and even though we stayed at the back, it still felt quite noisy. It seems like the windows are not well sealed, causing a draft. The rooms are spacious, but the overall layout of the hotel is inconvenient. It takes a long time to walk from the lobby to the rooms. In the evening, when we wanted to have instant noodles, we couldn't find hot water anywhere in the hotel. There was no microwave in the room, and we ended up using a small microwave at the lobby entrance to heat up the noodles. Hilton hotels usually provide complimentary bottled water to guests, but Holiday Inn had none, which was not a great experience.

Nice rooms and great service from housekeeping and most of the front desk staff. Payed parking is kind of lame, but could use that to get some better tvs for the rooms , and a microwave.

We stayed for 8 days and only 1 day our room was cleaned. The housekeeping is done on the 3rd day of you stay and that's it. Only 1 roll of toilet paper in the bathroom. The carpet on the hallway is dirty with stains and has a weird smell. Not greetings from the lobby personnel, never said good morning or good night. They're rude, careless. Excellent service from the bartender. The hotel charges for parking but if you pay cash is cheaper then paying with card. I won't stay here again.

Nice little stopover after a good flight. Intend to book again next time I fly to SNA!