Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Hotel-style apartment, the room is not big, the decoration facilities are old, the sound insulation is not very good, the room hygiene is not done every day, you can tell the waiter when you need it. But the location is very good, in the city center, it is very convenient to nearby restaurants, supermarkets, attractions. There is a kitchenette and kitchenware, suitable for guests who don't want to eat out and can cook in the apartment. The price/performance ratio is OK.
Wir hatten Verwandte im Gasthof untergebracht. Sie waren sehr angetan, ob des Hotels, des Gasthofs und des Hofladens. Frühstück im Restaurant war vorzüglich- alles Bioqualität -
was will man mehr, selbst hergestellte Marmeladen, frisches Obst und Biowurst.Alles TOP.
die Zimmer überraschend groß- trotz Standardzimmer - Badezimmer sehr hell mit Fenster- Parkettböden Vollholz !!- das Bett war bequem und es war herrlich still.
Alles in Allem - sehr empfehlenswert!!! Und man unterstützt noch ganz nebenher die Lebenshilfe- was ja nicht zu unterschätzen ist.
A stay at this apartment places you in the heart of Saarbrücken, within a 10-minute walk of Europa Galerie Saarbruecken and Congress Hall. This apartment is 0.7 mi (1.1 km) from Theaterschiff-Maria-Helena and 0.8 mi (1.2 km) from Saarlaendisches Staatstheater.
Guests will find features like a virtual front desk.
Make yourself comfortable in this individually decorated apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. Wired and wireless internet access is complimentary, while a 42-inch Smart television with digital programming provides entertainment. Conveniences include a desk and a separate sitting area, and housekeeping is provided on request.
You can expect a tasteful, high quality and cozy apartment with 60 m², with 2 bedrooms (room 1: box spring bed 200x200 cm, room 2: a high quality sofa bed 140 x 200 cm), 1 living room, a separate shower room and a modern kitchen with full equipment. Max. 4 peopleThe apartment is located in Alt-Saarbrücken in a 4-family house. It was extensively renovated in 2017 and lovingly furnished with its own and special charm. You will love “Charlotte” because you will feel at home here. Promised!You are in the right place in Saarbrücken, because here you will find museums, world cultural heritage, festivals, concerts for your cultural holiday, many first-class (star) restaurants for your gourmet tours and opportunities for hiking, cycling, water sports, horse riding, golfing and much more for your active holiday. In addition, many cities are within a short distance: Trier, Luxembourg, Metz and Nancy. But the best thing: Here you meet incredibly nice people who warmly welcome you.About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About events:No events allowed.
Located in the heart of Saarlouis is our very nice cozy apartment on approx. 90 m2 in a central location in Saarlouis.Telephone number with questions 01702732628.Both the motorway and the beautiful old town are only about 3 km away. Shops for daily needs are only a few meters away. Cities such as Saarbrücken, Trier or Merzig can be reached quickly via the motorway.The apartment is on the ground floor and has a separate entrance. The apartment has 2 pure bedrooms, a living room, a kitchen and a bathroom. All bedrooms are equipped with a large television.Adjacent is a large covered terrace where you can relax.About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
About pets:No pets allowed.Hunde sind erlaubt. Bett, Sofa & Sessel sind tabu!.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 5:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
On the edge of the city of Saarbrücken, is the cozy, bright and quiet holiday home. The 3 ZKB apartment offers a fully equipped kitchen as well as two bedrooms and a large living room with a dining area. The property is located in the Scheidt district, 4 minutes by car from the university and 8 minutes by train from Saarbrücken Main Station. On foot, a supermarket, a bakery and many beautiful forest trails to reach. At the property you will have access to free Wi-Fi, as well as a flat-screen satellite TV with internet function.Smoking and pets are not allowed.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Adults only.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About events:No events allowed.
About pets:No pets allowed.Hunde sind erlaubt für 5€ / Nacht.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Ein Babybett kann gratis gestellt werden..About checkIn:Check in after 5:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Outstanding
10.0/10
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TTrave_LinaGood Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Hhappy_chrisHotel-style apartment, the room is not big, the decoration facilities are old, the sound insulation is not very good, the room hygiene is not done every day, you can tell the waiter when you need it. But the location is very good, in the city center, it is very convenient to nearby restaurants, supermarkets, attractions. There is a kitchenette and kitchenware, suitable for guests who don't want to eat out and can cook in the apartment. The price/performance ratio is OK.
GGuest UserWir hatten Verwandte im Gasthof untergebracht. Sie waren sehr angetan, ob des Hotels, des Gasthofs und des Hofladens. Frühstück im Restaurant war vorzüglich- alles Bioqualität -
was will man mehr, selbst hergestellte Marmeladen, frisches Obst und Biowurst.Alles TOP.
die Zimmer überraschend groß- trotz Standardzimmer - Badezimmer sehr hell mit Fenster- Parkettböden Vollholz !!- das Bett war bequem und es war herrlich still.
Alles in Allem - sehr empfehlenswert!!! Und man unterstützt noch ganz nebenher die Lebenshilfe- was ja nicht zu unterschätzen ist.
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