Top rated hotels in Quintana Roo

Cancún Suites Apartments - Hotel Zone
4/520 Reviews
Zona Hotelera
It is an amazing place with coral reef, Lagoon and white sandy beech all within the resort. Service has been excellent and the excursion to Tulum and Cenote is totally worth it. In here, everyday is a workout day and every night is a party night. Great vibes, sport activities, food and drink. The staff here are very friendly. Special mention to Jersey who took care of our early arrival and and late check out arrangement. Thanks you so much!
Solymar Condos
2.9/598 Reviews
Zona Hotelera
Beautiful beach resort in Cancun! Excellent location great food, great beach bar, excellent service very friendly, atmosphere, and very secure! Rooms and food are very fairly priced! If you are coming to Cancun, I highly recommend that you stay at this very fine resort!
Departamentos Villas Capdeviel
3.9/52 Reviews
Downtown Cancun
Its a great place in a great area w zero concern for crime. The apartment is great & within walking distance to food stores, starbucks, local food and the bank. Not easily accessible, especially when it rains & floods. Nice few days, v comfortable bed, two couches, full kitchen, brand new fridge -- has everything you need to cook for a Family. Highly recommended for a true local and great experience.
Extended Suites Cancun Cumbres
3.8/5117 Reviews
Downtown Cancun
The room was very clean and modern. It was nice to able to cook my own meals to save money. The staff were very helpful and polite. It's not a resort. It's a place to stay after a long day at the beach.
Copal Tulum Hotel
4.1/5102 Reviews
Zama
Stayed here 6 nights for our honeymoon in Oct of 2024 in a king suite with a private pool. The hotel accommodations were very comfortable and the staff was all friendly and attentive. The hotel restaurants were also delicious and we ate room service from them quite a bit as my husband ended up sick for the first half of our visit. Only minor complaint is for more towels to be stocked in the room, felt as though I was constantly having to ask for more between swimming and showering daily. We did a couples ritual massage and hot tub at the healing spot which was nice and relaxing. Only note here is that the spot is not very private as it is open air in the courtyard so if you prefer more privacy and quiet it would not be ideal but we enjoyed it nonetheless. We have already discussed making a return trip with our friends for a group visit in the future and agree it would be hard to beat the value and amenities provided at Copal Tulum.
Alizee Tower
4.7/57 Reviews
Beautiful stay at the Alizee Tower, room was spacious with beautiful big balcony. The the interior is so modern and fresh ! Stunning area on roof top with pool and views of the city . The staff are very good , Anna was so kind, welcoming and helpful. This place is great value for money !
NAJ TULUM
4.5/528 Reviews
The host is just amazing, so friendly, so attentive and truly wants you to have the best stay. He recommended us some great places to go and was very helpful whenever we needed anything. The place itself is beautiful, such a great location which is really quiet and peaceful. The rooms are really clean and the beds are SO comfortable! If you are planning to stay in Tulum then this place is a really great choice, you won’t regret it.
Aventuras Club
4.5/536 Reviews
We have spent the last 3 winters at this lovely property. The units are very comfortable and the maintenance and housekeeping staff are so attentive often anticipating our needs before we ask. All the units overlook the fishing boats and it is fun to see what they catch each day. We’ve even seen sea turtles and rays from our balcony. The pool is great with some comfort beds for an afternoon siesta. It is a short walk to the dolphin marina which has lots of restaurants and music. We feel it is our home away from home.
K NAJ Community
4.5/524 Reviews
Giezi was amazing to connect with when ever I need it anything, she was on it! Had an amazing time will be coming back for sure.
City Express Suites by Marriott Playa Del Carmen
4.1/584 Reviews
Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.

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Hotel Information for Traveller

Number of Hotels5,855
Number of Reviews5,157
Average Price (Weekdays)CAD 326
Average Price (Weekends)CAD 333