Quick Access to the Trip.com Flight & Hotel & Train Cancellation Policy
Tap the following icons to dive into Trip.com's cancellation and refund policies for flights, hotels, and trains!
Trip.com Flight Cancellation Procedure
Step 1: Access the Trip.com App
- Access your Trip.com account on your mobile device and tap on the "Flight" section, then go to "My Trips" to view all of your flight bookings.
Step 2: Find the Flight Booking that You Wish to Cancel
- Navigate to "My Trips->All Bookings" or open “Account->All Bookings” on the Trip.com app to view all your bookings.
Step 3: Initiate the Cancellation Request for the Relevant Booking
- Tap "Manage My Booking" and select "Cancel Booking" to cancel your flight reservation. As per Trip.com’s Flight Cancellation Policy, a service fee and cancellation fee will apply.
Step 4: Confirm the Trip.com Flight Cancellation
- Review the refund details and confirm the processing fees associated with cancelling your flight. Then, click "Next" to proceed to the details page.
Step 5: Submit the Trip.com Flight Cancellation
- After reviewing and confirming your refund details and information, tap "Submit" to finalize the process.
Trip.com Hotel Cancellation Procedure
Step 1: Access Trip.com
- Access your Trip.com account on your mobile device, tap on the "Hotel" section, then go to "My Trips" to view all of your hotel bookings.
Step 2: Locate the Hotel Booking that You Wish to Cancel
- Navigate to "My Trips->All Bookings" or open “Account->All Bookings” on the Trip.com app to view all your bookings.
Step 3: Initiate the Cancellation Request for the Relevant Booking
- To cancel your hotel reservation, select the "Cancel Booking" option. Be aware that each hotel has its own cancellation policy: some may not offer any refund, while others might provide a full or partial refund if you cancel before a specified deadline. Make sure to check the hotel's specific policy details to understand the terms and conditions that apply to your booking.
Step 4: Select the Reason for Cancellation
- Specify the reason for cancelling your hotel booking and then click "Submit" to finalize your cancellation request. This step helps the hotel understand the nature of your cancellation and ensures your request is processed accurately.
Step 5: Review the Trip.com Hotel Refund Policy
- After you’ve submitted your cancellation request, click on "View cancellation policy" to review the details of your potential refund. This will provide you with a comprehensive overview of the terms and conditions related to your refund, including any applicable deadlines or deductions based on the hotel's policy.
Step 6: Check The Status of your Trip.com Hotel Booking Refund
- Review the details of your refund and the associated information to ensure all aspects of the process are clear. This step will help you confirm the specifics of your refund amount, any deductions, and the timeline for receiving your funds. Make sure everything is accurate before finalizing the cancellation procedure.
Trip.com Train Cancellation Procedure
Step 1: Access Trip.com
- Access your Trip.com account on your mobile device, tap on the "Train" section, then go to "My Bookings" to view all your train bookings.
Step 2: Locate the Train Ticket Booking that You Wish to Cancel
- Select the train ticket booking you wish to cancel and click on it. This action will direct you to the booking page, where you can review the details and proceed with the cancellation process.
Step 3: Initiate the Cancellation Request for the Relevant Booking
- Click the "Refund" button to start the cancellation process for a train ticket booking. Please note that a service fee will be deducted from your refund amount, so be sure to review any applicable charges before finalizing your cancellation.
Step 4: Complete Trip.com Train Cancellation
- Submit images of both the front and back of your ID for verification and review the refund details carefully. Once you've confirmed that all the information is correct, click the "Refund" button to finalize the cancellation process and complete your request.
China Bullet Train Refund Fee
The refund fee for China bullet train tickets typically varies based on how far in advance you cancel before the train’s departure. Below is an overview of the refund fees associated with different cancellation times to help you understand the potential costs involved:
| Refund Timing | Refund Fee |
| More than 8 days in advance | No fee |
| 48 hours-7 days in advance | 5% of the ticket fare |
| 24-48 hours in advance | 10% of the ticket fare |
| Less than 24 hours in advance | 20% of the ticket fare |
Plan Your Itinerary with Trip.com
Trip.com is a worldwide online travel agency that offers round-the-clock customer support in multiple languages to assist travellers at any time. The platform provides a user-friendly experience for booking flights, hotels, and a wide range of tours and activities. With its extensive global reach and diverse service options, Trip.com aims to simplify travel planning and ensure a smooth experience from booking to travel.
With three or more bookings, travellers can take advantage of several benefits, including complimentary access to airport lounges, additional Trip coins, greater savings on hotel reservations, and reduced refund fees for train tickets. This offers a range of perks designed to enhance your travel experience and maximize value.