Recommended by a client, this hotel is conveniently located about 8 km from the airport, a roughly 20-minute ride-hail away. Getting to surrounding areas by taxi or ride-share is also very convenient. With a police station directly across the street, I felt incredibly safe and secure! P.S. Just a heads-up: many areas in the city center are currently under road and subway construction, leading to significant traffic congestion.
Great staff good amenities close to the airport and nightlife. One of my new favs. I have stayed at the Mariott, the Capital , the Aloft, and the Dann Carlton. Def will be back to this Hilton. #shoutouttoparis her daddy knows how to make hotels for American abroad.
The location is bad. It is not in the city center. It is not close to any tourist attractions. There are a few night clubs nearby.
The hotel room was clean but a bit old and shabby.
There are no restaurants, shopping malls or public transportation nearby.
The hotel has no air conditioning, no drinking water, a small bathroom, no shuttle bus, and no electricity in the sockets.
The TV didn't seem to have internet, the water pressure in the room was great, the bed sheets were clean and comfortable.
An OK hotel for a night either waiting for an early morning flight or in transit. The half-houly shuttle was good (top and bottom of the hour) and breakfast was good. The pillows in the room were way too large and the bed was a bit saggy.
This is the 2nd time in two years we stayed at this hotel for interviews at the US Embassy. It’s a 15 minute drive from the airport.
Staff is very professional, attentive and helpful. The hotel offers free breakfast buffet. The buffet is a variety of Colombian food as well as breakfast favorites. The hotel’s restaurant has excellent menu. They offer some traditional Colombian food but with their own modern signature. The hotel offers free transportation to and from the airport. The drivers are professional wearing shirts, ties and sport coats.great experience at this hotel. downstairs form the hotel are many different restaurants, bar and casino. There are 2 large shopping mall within 15 minute walk too.
The hotel as such is incredibly clean that the staff is very friendly, breakfast could improve and have a little more variety, the staff attention if it is first. But I have to make a note in front of the place this remains in a place called a free zone, which is a conglomerate of customs shops, for this reason at the entry of this place there is a security service that is served by porters very gross, it is a trouble to have to register passport card every time you enter and leave and that the services of Taxi Uber cannot enter and have to register and you cannot enter with the transport by putting your safety at risk. The hotel was very comfortable and very comfortable. I would recommend that you notice the guests of these disadvantages.
The room layout is OK. There was water on the carpet in the first room. We changed to a bigger room.
The environment is quiet. The breakfast is OK. The potato beef soup is delicious.
The hygiene is OK. The transportation is OK. There is a free shuttle to the airport. The driver will help with the luggage.
El lugar es excelente, la ubicación es inmejorable, la limpieza muy buena. Todo equipado (solo hacía falta un trapo en la cocina). Recomiendo mucho quedarse en este lugar.
Solo creo que la comunicación con el host debe mejorar por esta app, llegué a la estancia y no me habían compartido la clave de wifi, y no contestaban el teléfono que tienen acá. Gracias a la vida me había quedado en otro lugar con ese mismo host y pude contactarles, y se solucionó, pero de no ser así creo que me hubiese tocado hacer muchas cosas para conseguir la clave. Sin embargo, ya con el número, son diligentes, resuelven todo rápido, te ayudan en lo que necesites, etc. Recomiendo mucho reservar acá! 🫶🏽💜
Very good! The location is close to the convention center, which is very convenient for attending exhibitions. There are convenience stores such as OXXO nearby, and it is very lively and safe to go out to buy things at night.
The gym is great.
The restaurant is good and recommended by local partners.
The most recommended is the laundry service, which costs 45,000 pesos (about 12 US dollars) for a laundry bag and can get everything done. They will even fold it for you.
Five stars based on Two star hotel! Hotel location was best that I could find. Its across Transmilenio Museo station which gave access to north of town as well as faster way to the Airport for 3200 pesos (Taxi about 40k). Station has ticket office in front. Right next to Parque de la Independencia, which was nice walking area that has Bull fighting arena and planetarium (which was visible from hotel (if your room is not face this side, there is a lounge in each floor that gives view to both Museo side as well as the park side)). It also is locate right next to Museo de Nacional de Colombia. Only two block walk to start the walking street (Carrera 7) of Santa Fe with various shops and restaurants (walk around the hotel to main street and go south). Only 15-20 min(1 mile) walk to gold museum, then another 5 min to Plaza Bolivia, walk another 15-20 min East to Monserrate.
Room: Clean, for its size and price, enough space to put stuff, has safe, but no refrigerator nor coffee machine. its basic. Bed was double but actually like US king size, it was too hard for me. Temp control only has AC so even with AC turned off, the room (1501) was bit cold. Bathroom has hair dryer, simple yet enough space, has shower unit with hot shower (only rain fall option, no hand held). There is couple USB-A & power outlet right to the bed, our was not working. Also a power outlet by the desk area.
Security was good, a guard at the main entrance, elevator needs room card for floor access.
Front Desk: Surprisingly for an international brand, most didn't speak English, but they were friendly and accommodating. With my minimal Spanish and their minimal English, we didn't have any issue. Front desk also gave us early check in and high floor choice.
Food: My room plan included breakfast, food was ample decent quality with meat/eggs, pastries, rice, soup, cold cuts/cheese, sometimes potatoes, about 10 diff kinds of fruits, 4 diff yogurts, couple juices and coffee. Juices were bit off as sometime you get real juice sometime water down to fruit drink. Breakfast is served in Qceveche, next to the lobby, place is not large, but has outdoor sitting area, also serve lunch, dinner and various drinks. We had dinner, food was good, bit pricy compare to outside but reasonable for hotel restaurant (we stayed in AC Marriot in Santa Marta where the food price was 50% higher than Qceveche.)
Amenity: none, no GYM or Pool. Does offer bag hold. Has a desk by main door for taxi services (I made a reservation day earlier to go to Grand station for Tourista Tren to Salt Cathedral, driver promptly waited and price was less than expected/ typical taxi fare.)
Overall it offer comfy clean room, good breakfast, GREAT location, good service. I will come back again.
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80 reviews
8.6/10
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8.6/10
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888hanmanFive stars based on Two star hotel! Hotel location was best that I could find. Its across Transmilenio Museo station which gave access to north of town as well as faster way to the Airport for 3200 pesos (Taxi about 40k). Station has ticket office in front. Right next to Parque de la Independencia, which was nice walking area that has Bull fighting arena and planetarium (which was visible from hotel (if your room is not face this side, there is a lounge in each floor that gives view to both Museo side as well as the park side)). It also is locate right next to Museo de Nacional de Colombia. Only two block walk to start the walking street (Carrera 7) of Santa Fe with various shops and restaurants (walk around the hotel to main street and go south). Only 15-20 min(1 mile) walk to gold museum, then another 5 min to Plaza Bolivia, walk another 15-20 min East to Monserrate.
Room: Clean, for its size and price, enough space to put stuff, has safe, but no refrigerator nor coffee machine. its basic. Bed was double but actually like US king size, it was too hard for me. Temp control only has AC so even with AC turned off, the room (1501) was bit cold. Bathroom has hair dryer, simple yet enough space, has shower unit with hot shower (only rain fall option, no hand held). There is couple USB-A & power outlet right to the bed, our was not working. Also a power outlet by the desk area.
Security was good, a guard at the main entrance, elevator needs room card for floor access.
Front Desk: Surprisingly for an international brand, most didn't speak English, but they were friendly and accommodating. With my minimal Spanish and their minimal English, we didn't have any issue. Front desk also gave us early check in and high floor choice.
Food: My room plan included breakfast, food was ample decent quality with meat/eggs, pastries, rice, soup, cold cuts/cheese, sometimes potatoes, about 10 diff kinds of fruits, 4 diff yogurts, couple juices and coffee. Juices were bit off as sometime you get real juice sometime water down to fruit drink. Breakfast is served in Qceveche, next to the lobby, place is not large, but has outdoor sitting area, also serve lunch, dinner and various drinks. We had dinner, food was good, bit pricy compare to outside but reasonable for hotel restaurant (we stayed in AC Marriot in Santa Marta where the food price was 50% higher than Qceveche.)
Amenity: none, no GYM or Pool. Does offer bag hold. Has a desk by main door for taxi services (I made a reservation day earlier to go to Grand station for Tourista Tren to Salt Cathedral, driver promptly waited and price was less than expected/ typical taxi fare.)
Overall it offer comfy clean room, good breakfast, GREAT location, good service. I will come back again.
AAnonymous UserRecommended by a client, this hotel is conveniently located about 8 km from the airport, a roughly 20-minute ride-hail away. Getting to surrounding areas by taxi or ride-share is also very convenient. With a police station directly across the street, I felt incredibly safe and secure! P.S. Just a heads-up: many areas in the city center are currently under road and subway construction, leading to significant traffic congestion.
AAmybellOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
XXiejunwen sevenLocated in the rich area, in the office building, the safety and health of access is tall. There are Japanese dishes downstairs, Mexican dishes, local South American dishes, very convenient, and the service is polite and thoughtful. recommend.
GGuest UserGreat location. Breakfast was ok at best, and they were very strict about only offering one hot drink and one water/juice. You had to pay if you wanted a second coffee. No continental offering either. I also had to pay extra to have a side of bacon with french toast. Tried the local breakfast offerings the next day and also not great. On service, they knew the room was for two people but only provided one coffee cup and one glass. The second day they didn’t replace the bath towel. We used the laundry service which was quite slow compared to other hotels that we stayed at in Columbia, but fine apart from being slow. We stayed on the mezzanine level in a queen superior room, the bed was comfy but there was intermittent music blasting from somewhere and the view was of another building so not great. I wish I had paid a bit more and stayed at Click Clack (which was fantastic in Medellin) or the four seasons.
AAmybellI had always felt very good in this hotel, everyone had been so kind and respectful until today, December 3, 2023, at checkout, when the vulgar and unpleasant receptionist faced a mistake that we did not make, because according to her the payment was not I had made prior to check in I was going to call the police, the day we entered we asked if the payment had been made and they told us yes. We then proposed that they send us a payment link but they did not do it and they did not do it, instead this woman behaved like a vegetable seller, yelling at us and entertaining us in front of the other guests who were checking out, she is definitely not a suitable person To deal with humans, he knows no decency, much less customer service. An efficient and respectful person is supposed to be at a reception, but this lady does not have an iota of decency or education. Well on the other hand I want to give a special recognition to the girl in charge of the restaurant Dyana who should be in a position as reception since she is the most decent and kind person, always attentive to everything and with all her charisma she gets my 10/10 , this is quality staff, the same for Carlos, the bellboy who is full of kindness and efficiency. I recommend you be more efficient in providing. Several payment alternatives were provided to its clients, on a Sunday there was no one to enable a payment link or anyone to monitor the hotel's security.
MM23460****It's very close to the airport and the service staff can't speak English. Maybe it's because the check-in time is a little late, the front desk and the room are not in the same building. I searched for a long time, but no one gave me any guidance.
AAnonymous UserThe most satisfying thing about the hotel is security. This street at the entrance of the hotel leads directly to Bolivarian Square. The street is a street stall. There is no stall at the entrance of the hotel. There are no artists and no homeless people. There are police fences around the alley.
Hotel breakfast is good, there is hot water, in the courtyard of the colonial mark, the atmosphere is good.
The only downside is that the room facilities are a bit old. The decoration style is old-fashioned.
The price is a bit expensive (stay for 3 nights, more than 800 yuan for one night).
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