Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
Centrally located and within walking distance. The rooms were very clean and tidy. The bedding was comfortable and cozy. The rooms were larger than expected, making them ideal for three people. The staff were very friendly.
Very amazed with the company catering to people with dogs. Breakfast was good, and we slept very well. Would recommend this hotel/chain when travelling.
Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
We stayed there over Easter holiday. Finding the hotel was easy. There is a ski slope right opposite the hotel which is good for something to do. We didn’t eat at the hotel so can’t comment but the gym, steam room, swimming pool, and sauna were in good condition. The sauna was always packed so we ended up waiting for people to leave. The bar was nice. Overall it was a good stay.
An old, beautiful and decent hotel. The door of the hotel is very small, but it does not affect the temperament of the hotel. The bathroom door is very old, but the water pipes and shower equipment are very good. The automatic heating of the towel hanger is very user-friendly. History is shown everywhere. The location is super good and it is convenient to go everywhere. Cheltenham is a beautiful place. I don't regret choosing the Queen's Hotel.
Living in the Tudor Dynasty hotel 500 years ago is a unique experience, and the room is quite large, the bathroom is also very good, the hotel is located on the ancient pedestrian street of Gloucester, a short distance from the cathedral, the downstairs bar is full of medieval style and the price is very affordable. Definitely recommended. The legendary bath water temperature is unstable~ It doesn't exist to adjust it. The stairs are really narrow but they are the characteristics of the old house!
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
Very Good
113 reviews
8.7/10
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€106
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8.5/10
Very Good
GGuest UserStayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
GGuest UserDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
GGuest UserThe Mousetrap Inn proved to be an excellent choice for our recent getaway. The location is absolutely perfect – just a pleasant walk to the main town, giving us easy access to local attractions, shops, and restaurants while enjoying peaceful surroundings.
What truly made our stay memorable was the genuinely friendly staff. From check-in to checkout, every team member was welcoming and helpful, going out of their way to ensure we had everything needed. Their local knowledge and recommendations enhanced our entire visit.
The included breakfast was a real highlight and exceptional value. Fresh, well-prepared options with plenty of variety kept us satisfied each morning before exploring. It's rare to find complimentary breakfast that actually exceeds expectations.
The inn maintains a cozy, welcoming atmosphere that perfectly matches its charming name. Clean, comfortable accommodations combined with the convenient location made it easy to enjoy both tranquil relaxation and vibrant town center activities.
Highly recommended for friendly service, great value, and ideal location.
GGuest UserThe room has an old house smell that is unbearable. The small air conditioner installed has a very dirty filter and I dare not turn it on.
The front desk staff is not always there, and there is a queue for check-in
The environment outside is very beautiful
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
GGuest UserI recently stayed at Kings Head Hotel, and it was an unforgettable experience. From the moment I arrived, the staff was incredibly welcoming and attentive. The room was spacious and beautifully decorated. The amenities were top-notch. Highly recommend for anyone looking to indulge!
GGuest UserGreat location in the middle of town, room was nicely decorated and mattress was firm and comfortable to put liking but the pillows were very soft. Bath didn't drain so we had 4 inches of dirty water from our showers during the day (we did mention it to staff as soon as we noticed). Like a lot of Stow hotels they allowed dogs inside so we had the unpleasant finding of a dog hair on the breakfast plate in the morning. This is the problem when you allow animals where people are eating. Food prices are very expensive seeing as they asked us to eat in the bar area as restaurant was closed. We cancelled our dinner reservation as I didn't want to sit next to the heavy panting of a french bulldog next to us. Saying that staff tried to accommodate us as best as they could but also they had to follow house rules
EE4354****An old, beautiful and decent hotel. The door of the hotel is very small, but it does not affect the temperament of the hotel. The bathroom door is very old, but the water pipes and shower equipment are very good. The automatic heating of the towel hanger is very user-friendly. History is shown everywhere. The location is super good and it is convenient to go everywhere. Cheltenham is a beautiful place. I don't regret choosing the Queen's Hotel.
GGuest UserThe staff are very friendly and can not do enough for you.
The bar is clean and so are the rooms.
We stayed there in room 40, above the cafe that is not run by the hotel.
7am on a Sunday morning we are woken by music blaring through the floor from the cafe downstairs, music didn’t stop until we left the room.
Ate a meal in the evening, fish and chips and a steak and ale pie, fish and chips were very nice although the pie was a very different experience. The meat was so dry I need to swig a drink with every mouthful and the pastry lid was dry and flavourless.
I would stay again but would insist that I had a different room away from the 7am unwelcome wake up call
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