Travelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
Lovely setting, plenty parking. Didn’t eat there so can’t comment on restaurants. Just next door there’s a cafe and a pizzeria with a marque type set up and also a van that serves churros, donuts and crepes in the evening. Plenty of walking around and about. Only thing that was a little annoying is not being able to use the pool without booking a spa treatment which we did not do.
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
The experience felt very luxurious . When we went into our rooms it was more than we expected the standards . The breakfast was a simple English breakfast.
Lovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
Superior location. The hotel has good facilities. In front of the gate is the river. It's safe, too. I do a lot of running in the morning. Next to it is a new shopping mall. Later, I found that there are many noodles to eat. You can also see the scenery outside. Very good.
Overall it was good but The worst part about hotel is that they didn’t provide basics amenities like tooth brush and toothpaste and if you ask for it they charge you which doesn’t makes sense to me. Besides this the bathroom light keeps on blinking and during the day time it was completely off.
Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray.
Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads.
Continental platter was ham and cheese- embarrassing!
No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel.
Shame as the rest of hotel was good in every way.
We arrived at 9:00 in the evening, but the location of the hotel was particularly good, driving quickly and arriving quickly, parking was free. Swimming is also very convenient, and the breakfast served at the hotel is also very rich.
Very Good
104 reviews
8.0/10
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8.6/10
Very Good
GGuest UserOverall it was good but The worst part about hotel is that they didn’t provide basics amenities like tooth brush and toothpaste and if you ask for it they charge you which doesn’t makes sense to me. Besides this the bathroom light keeps on blinking and during the day time it was completely off.
GGuest UserTravelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
GGuest UserThe Mousetrap Inn proved to be an excellent choice for our recent getaway. The location is absolutely perfect – just a pleasant walk to the main town, giving us easy access to local attractions, shops, and restaurants while enjoying peaceful surroundings.
What truly made our stay memorable was the genuinely friendly staff. From check-in to checkout, every team member was welcoming and helpful, going out of their way to ensure we had everything needed. Their local knowledge and recommendations enhanced our entire visit.
The included breakfast was a real highlight and exceptional value. Fresh, well-prepared options with plenty of variety kept us satisfied each morning before exploring. It's rare to find complimentary breakfast that actually exceeds expectations.
The inn maintains a cozy, welcoming atmosphere that perfectly matches its charming name. Clean, comfortable accommodations combined with the convenient location made it easy to enjoy both tranquil relaxation and vibrant town center activities.
Highly recommended for friendly service, great value, and ideal location.
GGuest UserNot worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
GGuest UserAn old, beautiful and decent hotel. The door of the hotel is very small, but it does not affect the temperament of the hotel. The bathroom door is very old, but the water pipes and shower equipment are very good. The automatic heating of the towel hanger is very user-friendly. History is shown everywhere. The location is super good and it is convenient to go everywhere. Cheltenham is a beautiful place. I don't regret choosing the Queen's Hotel.
GGuest UserWe are a family of four and booked 2 junior suites and requested both on booking and during email correspondence prior to our arrival for double bed and twin bed configurations. On our arrival we were allocated rooms at opposite ends of the hotel, on different floors and with 2 double beds. Housekeeping had apparently gone home for the night despite arriving before 6pm and so this could not be corrected. The hotel had a beautiful open fireplace in the main bar which for some reason on a cold night in December wasn’t alight. We ate dinner in the hotel brasserie where a significant number of dishes on the menu were unavailable with no explanation from the staff when asked. At breakfast the following morning we were unable to order coffee as apparently this service is not available on weekends. Overall, despite a great location, this was a very disappointing stay.
GGuest UserGreat location in the middle of town, room was nicely decorated and mattress was firm and comfortable to put liking but the pillows were very soft. Bath didn't drain so we had 4 inches of dirty water from our showers during the day (we did mention it to staff as soon as we noticed). Like a lot of Stow hotels they allowed dogs inside so we had the unpleasant finding of a dog hair on the breakfast plate in the morning. This is the problem when you allow animals where people are eating. Food prices are very expensive seeing as they asked us to eat in the bar area as restaurant was closed. We cancelled our dinner reservation as I didn't want to sit next to the heavy panting of a french bulldog next to us. Saying that staff tried to accommodate us as best as they could but also they had to follow house rules
CcharterWe arrived at 9:00 in the evening, but the location of the hotel was particularly good, driving quickly and arriving quickly, parking was free. Swimming is also very convenient, and the breakfast served at the hotel is also very rich.
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