Posted on Oct 30, 2025
Guest User
Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba
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Price per night from:CAD 161
Posted on Sep 5, 2025
Andreea Roxana Tudor
My stay at this hotel was truly exceptional from start to finish. I genuinely felt like royalty throughout my entire visit. Every single staff member — from housekeeping to the restaurant team and the pool attendants — went above and beyond to ensure my comfort. I have never experienced such outstanding hospitality before.
The hotel manager, Mr. Eyad, deserves special recognition for his professionalism and kindness. He personally assisted me with a late checkout, as my flight was scheduled later in the day, which made a huge difference. I would also like to commend Ken and Duncan from the restaurant staff, who were remarkably attentive, courteous, and warm. Each morning, they anticipated my preferences, bringing my latte and omelet without me even having to ask.
The hotel’s location is superb, offering breathtaking views of both the sea and the pool. The cleanliness was impeccable, with housekeeping service provided twice a day, and the quality of the food was excellent. Every detail exceeded my expectations.
This was, without doubt, one of the best experiences I have ever had. Jordanians are among the kindest people I have met, and I am already looking forward to returning in the near future.
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Price per night from:CAD 344
Posted on Sep 5, 2025
World Solo Traveler
Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in
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Price per night from:CAD 93
Posted on Jan 7, 2026
Igor Per
Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there.
Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline.
Now the reality.
After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant.
Service overall is weak and poorly trained, with one clear exception:
a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team.
Breakfast is chaotic and uncomfortable.
Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency.
The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible.
Bottom line:
Yes, Kempinski is the best option here.
And yet we got food poisoning, weak service, and poor design decisions.
If this is the best, the bar in Aqaba is extremely low.
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Price per night from:CAD 309
Posted on Jun 5, 2024
Moath
The hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful
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Price per night from:CAD 241
Posted on Nov 28, 2024|Classic Room with Private Balcony 1 King bed
Guest UserThis hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.
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Price per night from:CAD 268
Posted on Sep 21, 2025
ВиталийА
A luxurious hotel! Freshly renovated and furnished! The hotel smells amazing! The bed linens are amazing, and there's a pillow menu. The beach is gorgeous with white sand, but the water is refreshing. Amazing breakfasts and dinners at the restaurant. The tiramisu is better than in the dessert's homeland. I needed a thermometer, and a hotel medic came to the rescue and gave me a quick checkup. Thank you for your concern!
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Price per night from:CAD 316
Posted on Jan 9, 2026
Guest User
An excellent hotel, located in a picturesque place, where the nature of the desert is still untouched. Friendly staff, excellent dinner. The room has hot water, air conditioning, very comfortable and beautiful
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Price per night from:CAD 247
Posted on Feb 16, 2026
Guest User
This hotel is just super !!! In everything !!!
You can see how carefully they treat the hotel itself , the place and the guests !!!
Give them 5 stars!!!
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Price per night from:CAD 238
Posted on Jul 26, 2023
Guest User
The location is nice, 15 minutes away from the center in car
With a private clean beach
The staff was great
The rooms are cleaned everyday
This is not the first time I go there
It is a really nice place, I highly recommend it
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Price per night from:CAD 138