Posted on Jun 7, 2026
Anonymous UserI rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan.
I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range.
Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium.
However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available.
At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters.
What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH.
When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation.
Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change.
This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated.
After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment.
My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range.
If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking.
For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning.
The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.
Show more
Price per night from:NZD 116
Posted on Jun 2, 2026|Superior Twin Room
Guest UserHighly recommended to everyone who comes and especially those coming for Miffy! Hotel Amsterdam is just next to the Miffy Wonder Square.
Although I wasn’t able to book the Miffy themed room this time, the room we stayed was also very good enough. Super spacious with the toilet and bathroom separated. The buffet breakfast was great too.
Had a comfortable stay and will come back if I visit Huis Ten Bosch again.
Show more
Price per night from:NZD 212
Posted on Oct 10, 2025
_M1355235****
It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb.
It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced.
The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant.
There's a shuttle bus service from the hotel to Nagasaki Station.
There's also a hot spring (onsen).
Show more
Price per night from:NZD 78
Posted on Apr 5, 2025
Guest User
The hotel is moderately located, behind the middle of the hot spring street is a large hot spring mouth, the hotel staff service attitude is serious, the hotel is not very big, but there is a hot spring outside, dinner is very characteristic, but overall the price is a little more expensive, outside the whole hot spring street business is more deserted
Show more
Price per night from:NZD 442
Posted on Jul 31, 2026|Premium Balcony, Guest Room, 2 Doubles, Mountain View
Abby66
The location is fantastic, you can see the hotel right when you exit Nagasaki Station. The rooms are clean and comfortable, and the staff are very enthusiastic. The hotel's security control design is great; your room card only grants access to your own floor. There's a shopping mall right next door. The night view from the hotel is also amazing.
Show more
Price per night from:NZD 204
Posted on Jul 16, 2025|Double Room - Non Smoking
Olga TarI really didn't expect anything from staying at this hotel, as it was twice as cheap as anything in the area. But it's really a hidden gem!
The location is perfect for exploring Nagasaki, in the heart of Chinatown, lots of eateries in the area, and a tram stop nearby. The entrance is between two buildings and not obvious at first glance, but Google maps will get you there.
The hotel has a retro vibe and doesn't look like a traditional business hotel, but does it need to? Big comfy beds, huge rooms (a lot more spacious than you expect to find in Japan), all the amenities you need inside. The description didn't mention a fridge, but we had one in our room. No view, but it didn't bother us.
Good breakfast for a reasonable price.
The only downside is that they don't have a coin laundry in the hotel, but there are some in the area.
In my opinion, it's more than value for money!
Show more
Price per night from:NZD 71
Posted on May 18, 2026|Standard Twin Room
JocepohLocation is excellent. Less than 5 mins walk to mall and JR station.
Service by front desk is impeccable. The front desk is most helpful with the check in and assisted us with our carpark parking validation many times as we drive in and out often. A male staff took a map and show us the restaurants nearby where we can have our meals.
On our check out day; he even offer to help us take photos and assisted with our luggages.
Show more
Price per night from:NZD 79
Posted on Oct 2, 2025
MDev
I was traveling without any SIM card nor data/wifi connection. Besides, I was also using public transport. Therefore, locating the guesthouse at first was a bit of challenge. However, the place was convenient, clean and very quiet. It was ideal for my needs. It is located on a hilly part, overlooking the Ashibe port area. It looks beautiful in the evening as well as at night. Since I had plenty of time on hand, spending one night at Ashibe was relaxing for me. However, there is nothing much to do in Ashibe area. Therefore, I think it is better to decide the location first, then choose a suitable place. If you decide to stay in Ashibe, then this place could be ideal.
Show more
Price per night from:NZD 41
Posted on May 9, 2025|Nagasaki Plus Queen Room Non-Smoking
N5XHotel is conveniently located near Chinatown. Food options are aplenty nearby. On site parking is available and value for money compared to nearby alternatives.
Show more
Price per night from:NZD 65
Posted on Mar 6, 2025
Cycy888
Very satisfied!
It was so good that I have no other words to say!
The owner and his wife were very polite and kind, and we had a very enjoyable stay!
The showers and toilets were clean, and it wasn't like a capsule hotel, with 5 rooms on one floor, so it didn't feel cramped! It was just like the photos, so I can see why other people have praised it!
At night, the statue of the 12 martyrs is lit up and you can see it clearly from the window!
There is a slope to the hotel, but it is close to Nagasaki Station, so it is good for people who want to go sightseeing right away!
The slope is quite steep, but other than that I am very satisfied!
I wasn't able to go to Gunkanjima this time, so the next time I go to Nagasaki for revenge, I will definitely stay at this hotel!
Show more
Price per night from:NZD 39