Love this hotel. It's beautifully designed by 坂茂 and it lives up to his fame. The buildings look like they are floating over the rice fields. Both dinners and breakfast were excellent. Most ingredients are sourced locally and they are delicious. But what I love the most is the open baths. Both are small, but they're carefully designed with a tranquil, soothing view. I'd love to come back again just for the hotel.
Just a standard business hotel. Its main advantage is its close proximity to where we needed to catch our overnight bus, and it's also near the train station. There's a convenient store right across the street and a bit down from the hotel.
The service was superb! I went to the wrong branch, and they arranged a car to take us to the correct one, saving me from walking in the heavy snow. They even helped me with my two large suitcases. The view from the window was stunning, and the hot springs were absolutely first-class. Both breakfast and dinner offered a wide variety of delicious options. The room was also very spacious.
The hotel location is excellent and very convenient.
The room is also very spacious and comfortable.
However, one thing we were slightly disappointed with was that our request for two extra bottles of water was declined by the front desk, as they mentioned only two bottles are provided per day. We’re not sure if this is a standard policy across hotels in Japan.
Overall, we were still very satisfied with our stay.
The view was great because the accommodation was on the 8th floor
The room was calm and relaxing
I felt that the bed was low, so I was considering children and weak feet.
However, if the height of the bathtub in the bath is a little lower 、、、
Breakfast is always decided to be coffee in bread and salad, side dishes 々
It was like ~ that Japanese food could not be selected.
After arriving at the bus stop, I found out that there are no taxis in the Zao Onsen area in the summer. I was in a pinch, so I called the inn and they arranged a free shuttle, which was very helpful!
As soon as I got off the bus, a staff member greeted me with a smile and quickly carried my luggage into the inn. Once I arrived, all the staff were very polite and pleasant, leaving a very good impression! The man at the front desk was especially kind and warm, and his soft Yamagata accent was very soothing.
The hot spring water temperature and quality were excellent, and the open-air bath allowed me to relax and unwind while feeling the nature. It was also very convenient to be able to watch YouTube and Netflix on the TV in my room.
There was an event going on, so the menu was different from usual, but the food was excellent. Everything was delicious, and I was especially impressed by the large selection of fresh vegetables and the many options available, including one that catered to vegetarians and vegans!
Overall, it was a wonderful inn, but there were some disappointments. Even though the room was renovated and comfortable, the unit bath was quite old and dated. Also, while soaking in the smaller of the two large (small) baths, the bath was so small that body soap and shampoo from people washing their bodies and hair kept getting into the hot spring, which was very unpleasant. It's a real shame to have such a wonderful hot spring bath only to be soaked in dirty water and soaps constantly seeping in. 😢
I really wish this smaller bath would be a private bath where only those who have thoroughly washed themselves in the larger large bath could enjoy a leisurely soak, eliminating the body soap and shampoo.
Facilities: Average, not very new, but not bad.
Hygiene: The sanitation is pretty good
Environment: The town is very quiet, the snowy scenery is beautiful, and every household has a persimmon tree
Service: The service needs to be improved. The guy at the front desk can hardly speak English and is not very enthusiastic, which is different from many Japanese hostels
Dining: Dinner is not bad, quite rich, and the tableware is also beautiful
Special praise for the free snacks and coffee in the lobby☕️
They offer different wines throughout the day, which is a great choice for anyone who enjoys drinking. The private onsen is also highly recommended and worth experiencing. The entire hotel has a strong artistic vibe. The only downside to the public bath is that there's a building in the view, which feels a bit strange.
it’s a very good vital and very friendly to families especially to little kids! very nice dinner and traditional japanese breakfast! really a special experience with my family
3 reviews
5.2/10
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GGuest UserLove this hotel. It's beautifully designed by 坂茂 and it lives up to his fame. The buildings look like they are floating over the rice fields. Both dinners and breakfast were excellent. Most ingredients are sourced locally and they are delicious. But what I love the most is the open baths. Both are small, but they're carefully designed with a tranquil, soothing view. I'd love to come back again just for the hotel.
MMon ThailandThis hotel is located in a beautiful ski resort. Opening the window, you're greeted with a stunning view of a snow-covered landscape. The staff are incredibly attentive, especially the drivers who provide shuttle services to various locations. Even though they don't speak English, their dedication to service is exceptional. Although the rooms show their age, they are clean and tidy. There are private onsens available, both in-room and outdoor, but they come with an additional charge. While the location isn't ideal for walking, the shuttle service is excellent.
MmihamoonloveAfter arriving at the bus stop, I found out that there are no taxis in the Zao Onsen area in the summer. I was in a pinch, so I called the inn and they arranged a free shuttle, which was very helpful!
As soon as I got off the bus, a staff member greeted me with a smile and quickly carried my luggage into the inn. Once I arrived, all the staff were very polite and pleasant, leaving a very good impression! The man at the front desk was especially kind and warm, and his soft Yamagata accent was very soothing.
The hot spring water temperature and quality were excellent, and the open-air bath allowed me to relax and unwind while feeling the nature. It was also very convenient to be able to watch YouTube and Netflix on the TV in my room.
There was an event going on, so the menu was different from usual, but the food was excellent. Everything was delicious, and I was especially impressed by the large selection of fresh vegetables and the many options available, including one that catered to vegetarians and vegans!
Overall, it was a wonderful inn, but there were some disappointments. Even though the room was renovated and comfortable, the unit bath was quite old and dated. Also, while soaking in the smaller of the two large (small) baths, the bath was so small that body soap and shampoo from people washing their bodies and hair kept getting into the hot spring, which was very unpleasant. It's a real shame to have such a wonderful hot spring bath only to be soaked in dirty water and soaps constantly seeping in. 😢
I really wish this smaller bath would be a private bath where only those who have thoroughly washed themselves in the larger large bath could enjoy a leisurely soak, eliminating the body soap and shampoo.
AAnonymous UserThe hotel location is excellent and very convenient.
The room is also very spacious and comfortable.
However, one thing we were slightly disappointed with was that our request for two extra bottles of water was declined by the front desk, as they mentioned only two bottles are provided per day. We’re not sure if this is a standard policy across hotels in Japan.
Overall, we were still very satisfied with our stay.
AAnonymous UserThey offer different wines throughout the day, which is a great choice for anyone who enjoys drinking. The private onsen is also highly recommended and worth experiencing. The entire hotel has a strong artistic vibe. The only downside to the public bath is that there's a building in the view, which feels a bit strange.
GGuest UserThe service was superb! I went to the wrong branch, and they arranged a car to take us to the correct one, saving me from walking in the heavy snow. They even helped me with my two large suitcases. The view from the window was stunning, and the hot springs were absolutely first-class. Both breakfast and dinner offered a wide variety of delicious options. The room was also very spacious.
AA MaY LinJust a standard business hotel. Its main advantage is its close proximity to where we needed to catch our overnight bus, and it's also near the train station. There's a convenient store right across the street and a bit down from the hotel.
333xiaopengyouFacilities: Average, not very new, but not bad.
Hygiene: The sanitation is pretty good
Environment: The town is very quiet, the snowy scenery is beautiful, and every household has a persimmon tree
Service: The service needs to be improved. The guy at the front desk can hardly speak English and is not very enthusiastic, which is different from many Japanese hostels
Dining: Dinner is not bad, quite rich, and the tableware is also beautiful
Special praise for the free snacks and coffee in the lobby☕️
ママカウThe view was great because the accommodation was on the 8th floor
The room was calm and relaxing
I felt that the bed was low, so I was considering children and weak feet.
However, if the height of the bathtub in the bath is a little lower 、、、
Breakfast is always decided to be coffee in bread and salad, side dishes 々
It was like ~ that Japanese food could not be selected.
AAnonymous UserThe seaview is great and the service is good, we also enjoy the buffet dinner and breakfast, although facilities are not as new as other similar type of hotels in the vicinity.
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