It was my first time staying at this hotel. The front desk staff was very friendly. There was no local taxi app, so the front desk called a taxi for us. They were afraid that we couldn't find the taxi and sent us to the taxi. The Chinese staff of the hotel also gave us a local travel guide. It was rare to feel a different sense of belonging abroad. I will come again next time.
We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
The hotel is very modern, new, and has many amenities. The staff is very friendly and helpful with everything. The reception staff is excellent. The rooms are very clean, and the breakfast is spectacular. We had dinner at the hotel, and the food and prices are good.
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
convenient downtown location, yet quite quiet; fast check-in check out; 3+ stars facilities; some of the sockets are of UK standard which could be helpful for certain people; central heating is a bit too hot, need to open the window from time to time; bed sheets aren’t changed every 3 days as supposed and the floor could be washed better; gym is the way too small, apart from that all good, breakfast is satisfactory
It's around the 400-500 range in China.
The breakfast was good, though.
The refrigerator in the room kept turning on every 20 minutes, which was annoying.
In short, these 13 hotels in China were horrible compared to the one in China.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
There was a power outage on the night before yesterday, and the room was pitch black for 2 hours. Yesterday, there was a power outage and a fuss, and at night I jumped out of the hotel. If you are a challenger looking for excitement and excitement, it can be said that it is a perfect hotel, I am tired of it.
Nice breakfast spread of cold cuts, fish, different milks, varied omelettes, and a selection of cereals and nuts. Nice ambiance as well, at the terrace on the top floor of the building. The room is very spacious, and the bathroom clean and sleek. Recommended!
Very Good
52 reviews
8.9/10
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KRW 84,949
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9.3/10
Great
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
Excellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
We had a great stay at this hot springs hotel. The outdoor hot springs baths were the highlight – relaxing and perfect for soaking while enjoying the fresh air. Inside, there’s a cooler swimming pool that was great for a refreshing dip between spa sessions. The sauna and steam room were also excellent, clean, and well-kept, adding to the overall relaxing experience. A perfect place to unwind and recharge.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
If you are a solo traveller in Kyrgyzstan apple hostel is the place to find your horse trek and hiking companions. They organise great activities and have a great location.
The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits
The hotel is very clean and comfortable, with spacious rooms. Breakfast is good, and a there are restaurants within walking distance, which is very convenient. The front desk staff is friendly, helpful, and patient.
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