The hotel room was clean, big and comfortable. I had lake view. The hotel is located near the lake, the beach and restaurants as well as convenience stores and bus stops. Gangneung Coffee Street is a bus drive of 15 minutes away. However, I was shocked when the staff informed me about the admission fee for the swimming pool: 30.000 korean won!!!! It is not mentioned on Trip.com neither ***********. Anyway, the admission fee is far too high. I have chosen the hotel for its swimming pool. Next time in Gangneung, I will choose another hotel: this hotel only offered a clean and comfortable room, for a high price, but Gangneung has many hotels with clean and comfortable rooms, that are also located nearby the beach, lake, restaurants and bus stops, but for a better price.
It was a leisurely hotel where you can have a glass of wine while looking at the sea.
It's good to wake up early in the morning and enjoy the sunrise and hot springs,
and there's a seawater pool so you can enjoy swimming even in winter🩵
There's a hotel wellness program, so make sure to make a reservation in advance and enjoy it.
I had a very comfortable stay for three nights in Gangneung, thanks to how clean and well-maintained the accommodation was.
The breakfast was fairly simple, but more than enough to start the day, and I especially appreciated the sense of space, which made the whole experience feel relaxed and comfortable.
Getting around was easy whether by bus or taxi, and the location made it convenient to visit nearby attractions like Ojukheon and Jungang Market. For those travelling by car, the spacious parking area is definitely a big plus.
There’s also a lovely pine forest path just behind the property, perfect for a quiet stroll. The ocean view from the room really added to the holiday atmosphere, and being able to enjoy both the sunrise and sunset was one of the highlights of staying at Shilla Monogram.
The breakfast was absolutely wonderful. The vegetable salads were diverse and flavorful. My mom and I had a lovely, relaxing trip. The comfortable bed made for a great staycation at the hotel. Everything was satisfying: the bathroom, sink, bathtub, bed, TV, the fountain and relaxation area in front of the accommodation, and the staff service. I'd come back to Gangneung just for this place! 😊🍳🥑🥩🥘🍝🍕🥙🌭🧀🍖
Overall, it was a fairly standard stay, saved by the brand reputation and great location, but the value for money was low. 2400 a night for a five-star hotel was indeed a bit pricey. I chose it because it's under the Banyan Tree brand, and there's a lot of hype about it on Xiao Hong Shu (Redbook), but the actual stay wasn't great.
The front desk is on the second floor, and check-in was smooth. The staff's English was decent, and they spoke a little Chinese, though there weren't many Chinese guests there anyway.
The room wasn't very big. The mattress firmness and size were reasonable, and the windows were floor-to-ceiling. The downside was that they couldn't be opened, so ventilation relied entirely on the air conditioning. Upon entering, there was a noticeable smell of fresh paint.
Room service ended at 9 PM. The infinity pool is on the 21st floor, which seems to be the hotel's main selling point. Hmm... the good thing is the water quality is excellent, but the water temperature was too high. It would probably be great in winter. The pool isn't very large, and there's also a warm pool next to it. The lounge chairs were packed very tightly, probably mostly for sunbathing, and the flow of traffic felt a bit congested. Usage hours were from 8 AM to 12 PM. According to Korean law, children are not allowed in after 8 PM, which is pretty standard across Korea.
Next, the worst part of the experience: the soundproofing was terrible. I could clearly hear guests walking and talking in the next room. We were woken up in the middle of the night after falling asleep, and it took two calls to the front desk and about 30 minutes for someone to come and speak to them. The room environment and service level truly don't match the brand and price!
I hope they can improve, which is why I've offered these suggestions.
The view was great, the price was reasonable, everything was great, but the single bed mattress was too hard and slanted to one side, making it impossible to sleep. Fortunately, the double bed mattress was fine, so I moved there and slept there. The single mattress seemed to need replacing.
While clean, the room was much smaller than I anticipated. Check-in took an incredibly long time; I waited for three hours! They claimed to be following check-in numbers sent via KakaoTalk, but this wasn't actually the case. Someone making a lot of complaints was prioritized, and the whole situation was just chaotic.
The room was surprisingly small and looked nothing like the photos. I was assigned to Building A, but the pictures on Trip.com were completely different from the room I received (I suspect they were of Buildings B and C). I initially wondered if the hotel had given me the wrong room, but upon re-examining the photos, the very last one did seem to be of Building A. Honestly, I feel deceived, having chosen the room based solely on those initial, misleading pictures.
The swimming pool also incurs an additional charge of 80,000 KRW per person (I didn't use the pool). There's a bakery area, and its lobby is so close to the pool that everything is visible from there. While waiting for check-in, I had coffee in the lobby, and it felt rather awkward seeing people in their swimsuits so close by.
Breakfast is divided into two time slots, so you must arrive at your allocated time. The coffee service, where staff pour it for you, was also quite inconvenient. Normally, one would get coffee from a self-service machine, but here there's a dedicated 'coffee zone' where you have to place an order with staff. When there's a queue, you end up waiting with your food in hand, which is truly inconvenient. And the coffee wasn't even exceptionally delicious. Despite having three staff members at the coffee zone, the whole process felt incredibly inefficient. The breakfast food itself, however, was tasty.
Oh, and a quick note: Netflix isn't available in the rooms, haha.
I honestly think the Lotte Resort, where I previously stayed, is far superior. Their rooms are much more spacious, the pool is complimentary, and it definitely has a more luxurious vibe. Breakfast at Lotte is also tastier, in my personal opinion (and you *can* watch Netflix there!).
To sum up, Cassia offers breathtaking scenery. The breakfast was varied and delicious! However, I feel they haven't made effective use of the hotel's interior space. It's genuinely vast, and as you wander, you encounter tables, uncomfortable chairs, and very large art books on display, but it all feels a bit forced and out of place. I never felt like sitting down and relaxing on the chairs, which were also uncomfortable. The overall interior design felt somewhat unkempt and disjointed. It's a shame such a large space wasn't utilized more thoughtfully.
Next time, I'll probably opt for Lotte Resort over Cassia.
This is a new hotel, and I was so satisfied with all the facilities, furnishings, bedding, interior design, and room layout that I stayed for three days. However, it's a pet-friendly hotel. Ugh, how can such a clean hotel be pet-friendly? Large dogs were riding the elevator with me, and a dog was barking in the breakfast restaurant. Seriously... this is just... shouldn't such a nice, upscale hotel at least have separate areas for the restaurant?
It's a little far from Chuncheon Station, but if you don't have any luggage, it's only a 15-minute walk. There are Japanese-speaking staff at the front desk (though not every day), which is reassuring. They don't provide disposable slippers or toothbrushes, but I think it's a good thing they're being eco-friendly. The room also had a balcony, and since it was on the 12th floor, the night view from the balcony was beautiful.
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GGuest UserThe hotel room was clean, big and comfortable. I had lake view. The hotel is located near the lake, the beach and restaurants as well as convenience stores and bus stops. Gangneung Coffee Street is a bus drive of 15 minutes away. However, I was shocked when the staff informed me about the admission fee for the swimming pool: 30.000 korean won!!!! It is not mentioned on Trip.com neither ***********. Anyway, the admission fee is far too high. I have chosen the hotel for its swimming pool. Next time in Gangneung, I will choose another hotel: this hotel only offered a clean and comfortable room, for a high price, but Gangneung has many hotels with clean and comfortable rooms, that are also located nearby the beach, lake, restaurants and bus stops, but for a better price.
IIeja LizahWe stayed at Mona YongPyong – Bliss Hill Stay 🏔️
The place was very strategic and convenient. Just below our hostel was the YongPyong Bus Station, and right next to it was Mona Park Ski Resort ❄️🎿
We also enjoyed halal food at Efes Kebab, which made our stay even more memorable 🍽️🤍
We will definitely come back again next time!
GGuest UserWhile clean, the room was much smaller than I anticipated. Check-in took an incredibly long time; I waited for three hours! They claimed to be following check-in numbers sent via KakaoTalk, but this wasn't actually the case. Someone making a lot of complaints was prioritized, and the whole situation was just chaotic.
The room was surprisingly small and looked nothing like the photos. I was assigned to Building A, but the pictures on Trip.com were completely different from the room I received (I suspect they were of Buildings B and C). I initially wondered if the hotel had given me the wrong room, but upon re-examining the photos, the very last one did seem to be of Building A. Honestly, I feel deceived, having chosen the room based solely on those initial, misleading pictures.
The swimming pool also incurs an additional charge of 80,000 KRW per person (I didn't use the pool). There's a bakery area, and its lobby is so close to the pool that everything is visible from there. While waiting for check-in, I had coffee in the lobby, and it felt rather awkward seeing people in their swimsuits so close by.
Breakfast is divided into two time slots, so you must arrive at your allocated time. The coffee service, where staff pour it for you, was also quite inconvenient. Normally, one would get coffee from a self-service machine, but here there's a dedicated 'coffee zone' where you have to place an order with staff. When there's a queue, you end up waiting with your food in hand, which is truly inconvenient. And the coffee wasn't even exceptionally delicious. Despite having three staff members at the coffee zone, the whole process felt incredibly inefficient. The breakfast food itself, however, was tasty.
Oh, and a quick note: Netflix isn't available in the rooms, haha.
I honestly think the Lotte Resort, where I previously stayed, is far superior. Their rooms are much more spacious, the pool is complimentary, and it definitely has a more luxurious vibe. Breakfast at Lotte is also tastier, in my personal opinion (and you *can* watch Netflix there!).
To sum up, Cassia offers breathtaking scenery. The breakfast was varied and delicious! However, I feel they haven't made effective use of the hotel's interior space. It's genuinely vast, and as you wander, you encounter tables, uncomfortable chairs, and very large art books on display, but it all feels a bit forced and out of place. I never felt like sitting down and relaxing on the chairs, which were also uncomfortable. The overall interior design felt somewhat unkempt and disjointed. It's a shame such a large space wasn't utilized more thoughtfully.
Next time, I'll probably opt for Lotte Resort over Cassia.
FFederica PetrilliThe hotel is super cleany, probably even quite new. The rooms was a bit small but it had everything we needed - nice bed (love the mattress!), and good size for the bathroom. The check-in was supposed to be at 4PM, but we arrived around 3Pm and they happily gave us the room in less than 5 minutes without any problems. Great service! Will definitely be back.
GGuest UserReally enjoyed my stay at Kensington hotel. Staff was really friendly and helpful. Nearby restaurants closed early, so I had to have hotel dinner (not bad). Hotel is situated near Seoraksan entrance (walking distance). Absolutely stunning view of the mountain! Hotel's concept is intriguing!!
AAriesha Nadhira RoslaneMy friends and I came to Intercontinental Alpensia because we got a really good deal and expected to experience snow right at the resort. The snow arrived a bit later than we hoped but honestly, we still had such a good time! The room was lovely, the weather was perfectly chilly (sometimes too cold.. so come prepared!) and we were lucky to catch real snow at Mount Balsangwan by taking the cable car at nearby resort (Mona Yongpyeong)
We have to give a huge shout out to the in-room dining service; the Beef Risotto and Frutti di Mare Pasta were soooo good. Truly delicious!
The whole area is so pretty and calm, especially with the Christmas vibe when we visited. Everything felt cozy and magical. We definitely plan to return! ❄️💙
LLucky tunaThe view was great, the price was reasonable, everything was great, but the single bed mattress was too hard and slanted to one side, making it impossible to sleep. Fortunately, the double bed mattress was fine, so I moved there and slept there. The single mattress seemed to need replacing.
GGuest UserIt took over 2 hours by direct bus from Hongdae subway station to get here. The hotel is located right inside the ski resort. However, even if you arrive early, you still have to wait until 3:00 PM to check in. The front desk won't proactively tell you about the discounts available with your room card for ski passes, hot springs, and many other activities unless you ask. That said, the room was spacious enough and offered excellent views of the ski slopes. The lobby also has a free storage room for guests to keep their ski equipment and take a short break.
BB EccaWhen my friend and I arrived at the hotel, we were greeted warmly by the staff at the desk (who spoke to us in English) and we were checked-in quickly. I was expecting the hotel room to just be another average room, but honestly we were so pleased with how clean and spacious it was and the bathroom had a big bathtub! The bed was so comfortable and we slept like babies!
In terms of location, it was about a 4-6 minute bus ride from the bus station which was great. And it’s close to a street filled with all sort of restaurants - so it was a very convenient location. I would definitely go there again if I went to Gangneung.
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