Very comfortable, the hotel has a good view, the room facilities are very new, the bedding is dry and comfortable, the room has no smell, I have stayed in many hotels in Sri Lanka, more or less there is a smell, it is the kind of damp and strange smell, but this one does not, So we stayed for 3 days after returning from Lion Rock to slowly feel the beauty of Kandy again.
The bed was comfy. The view was amazing. The staff were very friendly. The location is very close to downtown but up a hill so very very quiet. The food is good, EXCEPT the mutton biryani. Don't order the Mutton Biryani it was just tough fatty meat that you couldn't chew unless you want to feel like you're chewing on an old piece of gum.
Hotel near Kandy Lake Front,Kandy100% of visitors choose this area
GGuest User2025.02.03
The hotel is located in a good area. Walking distance to Relic of tooth and some tasty restaurants.
Views from balcony in suite room also fabulous.
Drinks and service at the rooftop bar were great. Our waiter Nirmal was very friendly with impeccable service.
Our one complaint is that we had no wifi connection whatsoever in our room or balcony. Asked for this to be resolved four times but to no avail.
Hotel near Kandy Lake Front,Kandy100% of visitors choose this area
PPeeradej2025.03.25
Stay for three nights. The hotel is heritage not recommended for a person who is afraid things stay alone. The location is perfect at the front gate of the temple of tooth relics. However, one male GSA do not respond well as I told him that the telephine is broken, the fridge inside is very hot and the light in the toilet is broken so many times. Until I checked out the telephine is still broken, the fridge inside is still very hot. But the light is fixed by an electrician who was recommended by male maid not GSA.
We loved our stay at the cinnamon citadel. The hotel and the amazing pool were perfect for relax time after sightseeing the area. The view was amazing and calm. The service was impeccable, we enjoyed dinner and music every evening and finally stayed longer than planned.
Our least popular hotel stay in Sri Lanka. We checked in for 4 nights and needed to ask for a room change the following day given the toilet smelt and slowly kept flooding the bathroom floor. That problem clearly pre-existed, but given most people only stay a night, It wasn't something that was high on the hotels priority list to address. The coaches come and go carrying 55-70 year old Europeans and Chinese, and they only stay a night. The level of service at this hotel wasn't a great experience, with reception needing management attention. There were exceptions (pool guy and luggage porter were both lovely).
The most frustrating thing about this hotel is that they should be rocking it. It's a great location, nice pool and a good setting, but that's where it stops. The rooms and restaurant are physically tired. Food was pretty average bordering poor despite being plentiful in choice. They had live music playing at night, which was so 'live' that it sent us to sleep early two nights in a row. Great idea, terrible execution, and that is pretty much how we would sum up the place.
It's no surprise that the hero promotional shot used by the hotel to market it's hotel is the photo of the view from the swimming póol to Lions Rock. Sadly, that's the only hero experience to be found at this hotel.
Hotel near Kandy Lake Front,Kandy100% of visitors choose this area
TTraveling Tan2024.02.03
Hotel Suisse carries a colonial charm that takes you back in time. The food is good, offering a fair range of choices. However, the dining experience was slightly marred by some worn napkins. The air conditioning in our room was a bit loud, but it didn't keep us from having a comfortable stay. I might look into other hotels in the area next time to experience something different.
There is a swimming pool in the yard that dares to call it a spa hotel. The two-story villa has four rooms on the upper and lower sides. The room is large and the bathroom is large. It is possible to experience the pastoral scenery and natural scenery.
The passion fruit, lemon and mint ice cream that came instead of a welcome drink was absolutely delicious!
It was a homemade ice cream on a stick, and it was probably the best thing I ate in Sri Lanka!
The interior of the hotel was very tasteful and had a great atmosphere.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
AAnonymous User2025.08.06
The location is perfect, clean and hot water that warms your body firmly. Staff are also friendly.
The room key is difficult to close. However, there was no problem for me because any staff would respond well if they were in trouble.
There is also a heating facility in the room, but it only warms up slowly and I can't get out of the futon at night with a heat tech. Long sleeves for winter are essential even in midsummer.
Amazing
52 reviews
9.7/10
Price from
IDR 2,565,530
per night
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8.4/10
Very Good
GGuest UserThe hotel is on the mountain with a great view. The room can open the door to a small yard which is very nice. There are monkeys, puppies, and various birds passing by. There are no toothbrushes and slippers in the room. The front desk phone is always unreachable. You need to ask the front desk for toiletries, and they will forget and need to be urged.
GGuest UserThe Good
The standout feature of The Coffee Bungalow is undoubtedly its staff, particularly Adrian, who went above and beyond to ensure our stay was enjoyable. Everyone we encountered was attentive and genuinely warm, making us feel well cared for. The food was another highlight—delicious and thoughtfully prepared. A particularly nice touch was when they packed us a complimentary to-go lunch for our train journey out of Kandy, which was a pleasant and unexpected gesture.
The Bad
The lack of air conditioning was a notable downside, especially given Kandy’s humidity. While the property has a charming colonial feel, the absence of a solid door between the bedroom and bathroom was an odd design choice. Although the toilet and shower do have louvered doors, privacy is somewhat compromised. Another issue was the challenging entry system—we found ourselves locked out one night, which was frustrating and inconvenient.
The Ugly
Unfortunately, the biggest drawback was the ant problem. While some level of bugs is to be expected in a tropical setting, the sheer number of ants, particularly in the bathroom but also in the bedroom, was hard to ignore. It definitely impacted our overall comfort.
Overall, The Coffee Bungalow has a lot of charm and some truly wonderful hospitality, but there are a few quirks and inconveniences that might not suit every traveler. If you’re prepared for a bit of rustic charm and can handle the lack of AC and privacy, the warm service and great food may make up for the downsides.
AAleksei ZobovThe hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.
Minuses of the hotel:
Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.
GGuest UserThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
AAnonymous UserVery good, facilities and hygiene are good. I changed hotels every day in Sri Lanka, and I felt that the price and quality were matched. This hotel is next to the Grand Hotel. Considering that I had to leave for Galle early the next morning, I chose this one with a lower price. There is a gas station outside the window of my room. There is a gasoline smell when the window is open. I will give you a reference. Maybe you can tell the front desk when you check in.
MMark RizzutoOur least popular hotel stay in Sri Lanka. We checked in for 4 nights and needed to ask for a room change the following day given the toilet smelt and slowly kept flooding the bathroom floor. That problem clearly pre-existed, but given most people only stay a night, It wasn't something that was high on the hotels priority list to address. The coaches come and go carrying 55-70 year old Europeans and Chinese, and they only stay a night. The level of service at this hotel wasn't a great experience, with reception needing management attention. There were exceptions (pool guy and luggage porter were both lovely).
The most frustrating thing about this hotel is that they should be rocking it. It's a great location, nice pool and a good setting, but that's where it stops. The rooms and restaurant are physically tired. Food was pretty average bordering poor despite being plentiful in choice. They had live music playing at night, which was so 'live' that it sent us to sleep early two nights in a row. Great idea, terrible execution, and that is pretty much how we would sum up the place.
It's no surprise that the hero promotional shot used by the hotel to market it's hotel is the photo of the view from the swimming póol to Lions Rock. Sadly, that's the only hero experience to be found at this hotel.
GGuest UserHotels in Sri Lanka generally have low value for money, and most of the well-known heritage hotels have outdated facilities. In comparison, Golden Crown is a relatively new hotel with fairly complete facilities. The location is good and the lobby decoration is very unique. It happened to be Valentine's Day when we checked in, and red balloons were placed on the bed, which was very warm.
GGuest UserRecommended, the location is very good, opposite the Lion Rock, and there are many food and drink options next to the hotel. The lobby decoration is very distinctive, and the room is not big but comfortable and clean. There are not many types of breakfast, but it is a pleasure to sit in the beautiful lobby to eat. And the price matches!
GGuest UserMango juice was served as soon as I entered the door. The Lion Rock is right opposite the door, with a great view. It is also very large, like a resort in the forest. The service is very good and enthusiastic.
The overall facilities of this hotel are relatively old, and there is not a single charging port in the whole room. Later, I could only unplug my phone to charge it. The king-size bed room is made up of two single beds, which is very magical.
The breakfast is good, recommended. There are also people performing in the bar/restaurant in the evening, and the atmosphere is very good
GGuest Userhad pleasure of staying at this hotel, and I couldn't be more impressed with the level of service and hospitality we received. From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable and memorable.
The team was incredibly helpful in arranging transportation and suggesting places to visit. They recommended we attend the Tooth Relic Procession and suggested us to visit a waterfall, which turned out to be the most breathtaking waterfall I've ever seen. Their local knowledge truly enhanced our experience.
When our cab dropped us off in the mid , the hotel staff immediately came to pick us up in tuk-tuk.
The staff was consistently polite and accommodating, making us feel welcome and valued throughout our stay. I would highly recommend this hotel to anyone looking for a place where the staff genuinely cares about making your stay special. Thank you for the experience!
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