Hotels With Bar in Western Province, Sri Lanka

Overall Staying experience: 7/10 Location: 9/10 Arrival Experience: 8/10 Checkout Experience: 9/10 Bell /Valet Experience: 10/10 In room Amenties: 7/10 Bedroom Comfort: 6/10 Bathroom Experience: 7/10 WE booked 5D4N for our business trip. We arrived very early at the hotel but the arrival experience is superb. I was assigned to room 309 at level 3 in 20mins. The room is very decent size enough for 1 person. The bed is queen size bed, the blanket pillows and mattress decent clean bit not too comfortable for my preference. Bedroom Experience:6/10 The bathroom is very spacious for this room size with seperate bathtub and standing shower. Wash basin is decent size for 1 person. Toilet is automatic and is very comfortable. Enjoyed the hot tub daily after work. Bathroom Experience: 7/10 I was assigned an ocean sea view room. The train horn sound is very distrubing my sleep. If you are light sleeper, please take it serious consideration. I was awake by train horn every 6am in the morning.

Stayed for 4 nights as i had a wedding to attend.  It was my first time visiting Colombo City so went in with lots of excitement in general.  Got to hotel pretty late, but was welcomed by a very friendly doorman who took all my bags.  Check in was smooth.  Room is very clean, modern, full A/C, it's all well done.  I had a nice view to the city and the ocean.  I used the gym, it's decent, has everything you need to keep yourself fit during your stay.  There are loads food places, like western to asian food all near by.  50m away from a big supermarket if you need to grab anything.  It's about 20,25 mins away from Red Mosque on Tuktuk.  I'd stay here again for sure. 

This was my second stay at Cinnamon Grand. My first experience was excellent. This time, I checked in late, and since the rooms in the usual section were full, I was assigned a room on the other side. The facilities there felt noticeably older, the hairdryer was broken, and the bathroom was smaller than in the other section. Furthermore, the cleanliness was poor – there were clumps of hair and a dead cockroach, and no slippers were provided. It felt like the two sections of the hotel had different standards for room upkeep. Since it was late when I checked in and I was only staying for two nights, I decided not to ask the hotel to change my room. If you're staying here, I recommend choosing a room accessed via the front desk entrance, rather than the one next to the pastry shop. I hope the hotel can improve the standards of these rooms. The staff were very friendly and helpful. During check-in, there was a system issue, and I was initially assigned two double rooms. The staff member then had to check four different rooms to find a correct single room for me. I really appreciate their effort. The hotel is a 15-minute walk from the beach. However, it's quite a distance from the artificial harbor and the shopping mall, so it's best to take a tuk-tuk.

The hotel room offers a direct view of the seaside train, and there are convenient amenities within walking distance such as supermarkets and restaurants. It's quite convenient. As soon as you enter downstairs, all the staff are enthusiastic about helping you with your bags and with security checks. I also noticed that flight crews from Emirates or Qatar Airways stay at this hotel. The window seats in the breakfast area have a perfect view of the seaside train passing by, so the location and view are excellent. Thanks to the hotel, we have a wonderful memory of our trip to Sri Lanka.

Shangri-La's quality truly lives up to its reputation. The location, service, and room amenities are all top-notch. I felt that the staff's professionalism was significantly higher than in other hotels. However, the security checks when entering and exiting the hotel were quite strict, which was a bit inconvenient, likely due to a government building being right next door. The hotel's direct connection to the mall is a fantastic feature; you can walk straight from the lobby into the shopping center, which is great for shopping even on a hot day. The mall also offers a wide variety of restaurants with different cuisines. There's a large city under construction directly across from my room, which will probably take a year or two to complete, and this does impact the quality of the sea view. Still, I caught a beautiful sunset from my room on the day I checked in. Finally, I have to mention Shang Palace – it was quite disappointing. The dishes I ordered were all very average. I had held onto some hope after seeing mixed reviews, but it didn't meet expectations. If you have high standards for Chinese food, I wouldn't recommend trying it. I hope the hotel considers improving the quality of its Chinese cuisine.

Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu. Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened. It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.

I recently stayed at Amari Colombo in Colombo, and overall I had a wonderful experience. I was especially impressed with Nishel. Despite his young age, he was extremely professional, respectful, and attentive to our needs. He immediately helped us find the most suitable room for our stay and handled everything efficiently. Upekha was also very helpful and kind throughout our visit, always ready to assist with a smile. The only negative point was the early check-in policy. We arrived around 5:00 a.m. and were asked to pay an additional $150, which felt quite expensive and significantly higher than the average nightly rate listed on various booking platforms. Other than that, everything was excellent. The view was stunning, the rooms were spotless, and the breakfast was rich and delicious, offering many options from both local and international cuisine. I would definitely choose to stay here again. Thank you for the warm hospitality!

We came to Sri Lanka for Chinese New Year, and the country gave us a wonderful experience. The hotel's service was excellent; they even added an extra bed for us since we were traveling with a child. That evening, we had Chinese food on the 10th floor and saw the stunning infinity pool. The Chinese food was quite good. Breakfast was also fantastic, and we got to see the small seaside train from the second floor where we ate! And, of course, the ocean! The tea here is excellent, definitely worth trying.

I had an absolutely wonderful stay and felt truly taken care of from the moment I arrived until I left. Every request was handled with genuine care and professionalism, and the level of hospitality clearly shows that customer satisfaction comes first. A very special thank you to Mr Gajan from the Bell Service. He kindly accompanied me during check out and patiently waited with me for quite some time until my taxi arrived. His warmth, attentiveness and dedication made a lasting impression on me and truly represent outstanding service. The in room dining was also excellent and of very high quality. Unfortunately I caught a cold during my stay and could not explore everything, but I will definitely come back. A true five star experience. Highly recommended.

Perfect location. Hotel rooms are big and clean. Customer care and room service was excellent. Recommend this place for your short vacations with family and friends.