GGuest UserWe enjoyed our stay at Vista Vallarta in December 2024. The was great and very helpful.
Our room was in the new tower and was big with a great view of the ocean and beach. The room could have been cleaner as the floor looked as though it was mopped with a dirty mop and the walls were dirty. The bed and bathroom were clean and our water was stocked daily. There was a coffee maker in the room but no coffee provided (maybe you need to ask for this?)
The pool was heated and the service as the pool bar was great. The food was also good and service was fast during the day. The restaurant does close early (8:00pm with last call around 7:30pm) so if you are looking for any nightly entertainment there is none at this hotel.
The location is a bit of a ways from central Bucerias. If you enjoy a long walk it is walkable. We had a golf cart so it was easy to get around.
GGuest UserHotel Ysuri was such a fantastic place to stay for our trip to Sayulita, my husband and I absolutely loved it! Our room was beautiful and spacious with a scenic view of the hotel pool and Sayulita beach. But the thing that left the most lasting impression was the absolutely amazing service! Even before arriving in Sayulita, the hotel manager Rodrigo was reaching out to me to suggest fun activities and things to do. The check in process was so easy. He remembered who we were and the things we had planned and followed up to see how everything was going; which everything was amazing!! You can tell how much these people love what they do! Mary, who works the snack bar at the pool was always so kind, welcoming and excited to interact with the hotel guests. She is so friendly and makes some delicious nachos and quesadillas!! It was such a pleasure to stay here and we can’t wait to return one day!
GGuest UserWhen we went, the hotel was basically dominated by a corporate event that was happening. They pretty much took over the whole hotel (pool, beach, everywhere), without officially doing a buyout. We wished the hotel would have informed us and let us know ahead of time so we wouldn’t have stayed there. It felt like a vegas party vibe. It didn’t not give a luxury hotel vibe for that reason. Had I gone another time, I would’ve enjoyed the hotel more. But from my time there this time, it felt overhyped and not worth the Michelin keys or the price point. Nothing wrong with the hotel, just felt average to me plus the Vegas corporate crowd.
GGrady PoonWe had a wonderful stay at this all-inclusive hotel. The staff were extremely friendly and helpful, and many of them spoke good English, which made communication very easy. The beach was beautiful, and we really enjoyed relaxing by the sea. The drinks were great, including tea and poolside drinks, which added to the overall experience. We also appreciated the ping-pong facilities, which were a nice extra activity during our stay. The restaurants were generally very good, with tasty food and pleasant service. Overall, it was a very enjoyable and comfortable holiday.
JJason M BrownThe hotel was one of the coolest-looking hotels I’ve stayed in. The pool, bar, and service were all excellent, and the location was absolutely one of the best.
My only concern was that the bed was too hard and the bedding felt a bit scratchy. When dealing with extreme heat, it is important to get a good night’s rest.
Aside from that, I would still recommend this hotel to my friends.
GGuest UserCheck in was very easy. Room was clean and everything was fine. The servers at breakfast and the entire front desk and bellmen were very helpful and efficient. Breakfast was good and rooftop bar and pools/hot tub were in great shape. Will definitely stay again.
GGuest UserThis was our best family vacation in years. After being locked down since March 2020, we needed to get out and live our lives again. The Conrad was perfect for that! Brand new, clean, expertly designed, we had a perfect week. The property was spotless due to the staff and ground keeping crew. The service was exceptional - there were more staff members than guests. We were never without staff to assist us. We soaked up the sun, ate, had too many pina coladas, and lived pool side for a week. Our room had a private soaking pool that we used at the end of each day. Could not have been better. The beach was unbelievably clean - the hotel staff raked it every morning. We stayed in Cancun in 2019 and could not go on the beach due to the sea****. Just the opposite in Puerto Vallarta. Everything was extremely clean. We went ATV riding, ventured into town, frequented the game room, ate at every restaurant and were never disappointed! The on-site Falconer was always entertaining. The lobby and views were beautiful. For our return to the US, a covid test was required. We were tested on site (in a hotel meeting room) the morning before our flight and had the results in 90 minutes, with the require documentation in hand in 3 hours. There were zero delays at the Puerto Vallarta airport due to the US testing requirements. Extremely easy re-entry. I can't remember a single difficulty or disappointment. Only fond memories and good times. Needless to say, we will be returning!
GginaIt was very relaxing and so nice. Everyone was very accommodating and so nice. The pools and getting drinks was excellent . Enjoyed the spa amazing. Got to see rhythm of the nights. We will definitely be back again.
GGuest UserAmazing hostel, staff are very kind and really make guests feel comfortable. There was a situation with an unruly guest and they handled it very professionally. Pizza and Trivia nights were my favourite
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