JJohnOn the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.
AAnonymous UserThis is a hotel first and foremost, then a restaurant. However, I feel they haven't quite sorted out their priorities.
The hotel's service (software) is fine, but the facilities (hardware) don't measure up. The renovation seems a bit slapdash, probably just a quick refresh. Some of the older fixtures and fittings were simply covered up. While you can't see them, you can definitely smell them, as there's a persistent musty odor in the room that won't dissipate.
Soundproofing is practically nonexistent. You don't even need loud noises; just people walking down the hallway, and their footsteps come through crystal clear into the room.
As for the restaurant, the food tastes good, and the portion sizes are generous. What I can't quite understand, though, are the several dogs roaming around near the food serving area, shaking their fur.
Mmoshood shittuThe hotel is situated in an excellent location close to the airport. It is a modern hotel that is clean and has excellent facilities. However, the services at the reception desk and Koriko & Co restaurant are 4-Stars. The reception is always crowded, and you spend much time waiting for the staff to attend to you. However, they are apologetic and friendly about keeping you waiting. The food in the restaurant and the varieties are excellent; I mainly ate the local dishes (I ate breakfast daily and ate dinners on several evenings with friends and relatives), and my Lagos taste buds can detect the days when the food tastes superior (must be the different chefs) compare to other days—the meals were warm and delightful. I must recognise the hospitality of the Intern Pastry Chef (Deborah) and ? Food ambassador (Nimi); both checked how the customers enjoyed their meals and hotel stay. They did their job with beautiful smiles and engaged well with everyone. Deborah is a true gem and will add immense value to the hotel brand; her puff-puff is a perfect 10/10.
GGuest UserThe hotel is located in a serene area of Ikeja Lagos and is very accessible to public transport. The staff are very friendly and helpful. The rooms are well cleaned and tidied. The food is a Chinese buffet type which is good. We paid for breakfast, lunch and dinner. The only slight downside is that there aren't many food options to choose from especially at the breakfast, there wasn't coffee nor tea except green tea. There was neither a complementary tea or coffee in the room until we requested for it but came without any milk which is another downside.
Amongst other positives, the hotel arranged for and paid for our transport back to the airport. The driver came early and waited for us as well so that we were not late for our flight. This is a 5 Star gesture especially for customers who are not living locally.
Overall, I'll rate the hotel service 4.5 ⭐ out of 5. We'll definitely use their services again when next we're visiting Lagos.
ZZwajeThe hotel workers are friendly, hardworking and accommodating. The hotel was located in a very catchy area with ease access to shopping mall and supermarkets . However from personal experience point of view, the hotel Wi-Fi was very poor. In addition the hotel wifi can only connect to single device, maximum of two devices is not allowed. I had to use my personal mobile data for the total of 7days that I stayed in the hotel.
RrobonI recently stayed at the Radisson Hotel Lagos for a business trip, and it turned into an unforgettable experience! From check-in to check-out, every detail was flawlessly executed.
The room was a sanctuary of comfort – spotlessly clean, modern, and spacious. The plush bedding, sleek bathroom, and skyline views from the floor-to-ceiling windows made it hard to leave! Perfect for both work (great desk setup) and relaxation.
The staff here truly shines! Special thanks to the staff who greeted me warmly and sorted every request with lightning speed. Housekeeping kept the room immaculate, and the concierge offered spot-on recommendations for exploring Lagos.
GGuest UserThe hotel bedroom are not up to 4star standard. The room I was given was very uncomfortable there are holes inside the pillow case, the bedcovers are old and scratchy on your skin, cockroach inside the bedroom, the bathroom needs repair, there food was not good, I couldn’t even eat the fish it’s was black inside, that was my first and last food that I ordered .
flies in the dining room. I complained to the manager. Which she apologised and changed me to another room which was a bit better but not 4star standard. There pool side was ok for the night life. There staffs are good but the hotel needs a good maintenance
AAhmed LarroIn overall, i score “A” for the hotel, in term of location and security. I booked for standard room, but sold out and they upgraded me to deluxe, appreciations that gesture!
The only snag about this hotel is that they need to work on their breakfast. It’s like they impose what they like on lodgers, which should not be so. IIn addition, they need to work on some of their gadgets I.e obsolete tiny refrigerators with molds sorrounding the fridge. The internet, forget it, it’s not something to home about, flunctuation is the order of the day. Staffs are courteous. Great team👍👍👍
GGuest UserBeautiful hotel with top notch facilities and warm friendly staff. Excellent security. Delicious varied food with several food options of where to eat. The voews from the pool and room were amazing. Most of the time room was cleaned to a high standard, all the staff can’t do enough for you and the only trouble we had was when I extended my stay for an extra night they forgot to update the access card and i was disturbed by the cleaning staff who had not been advised the room was still occupied. Overall a wonderful stay, i’d recommend and i’ll be coming back!
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