SSeetoh Chee WaiWe have a great stay at this hotel. Its very clean, staff is very helpful and friendly. The breakfast provided by the hotel is really great too! It is also near to tourist attractions and good food places.
GGuest UserThe room we received was nothing like the room advertised on your website. We made our booking through *********** based on the photographs, which portrayed a modern, clean, stylish, and well-maintained room. Unfortunately, the reality was completely different.
Instead of the fresh, contemporary room shown in the photos, we were given a room that felt old, tired, and poorly maintained. The flooring was covered with worn, old carpets and rugs rather than the clean, modern finishes we expected. The furnishings were dated, the overall appearance was shabby, and the room looked as though it had not been renovated in many years. It felt unclean and lacked the standard of comfort and quality that your promotional images suggested.
To make matters worse, the fan in Room 412 was not working, making the room uncomfortable. Throughout the night, every time someone walked along the corridor, the old wooden floorboards creaked loudly, disturbing our sleep. These maintenance issues significantly affected our comfort and overall experience.
To be completely honest, the condition of the room reminded us more of emergency housing than accommodation offered by a hotel with your name and reputation. The difference between what was advertised and what we actually received was shocking.
We specifically chose your hotel because of the high-quality images displayed on ***********. Those images created an expectation of a premium experience, but the room we received fell far short of that expectation. Had the room been accurately represented, we would have made a different booking decision.
GGuest UserI had a great stay at this hostel, and it definitely exceeded my expectations. The common areas were clean, comfortable, and had a great atmosphere for meeting other travelers. I ended up making some new friends here, and we realized we were planning to visit many of the same places, so we explored together. That really made my trip even more memorable.
The hostel itself was very clean and well-maintained, and I was impressed with the overall experience.
The only issue I encountered was with late check-in. My bus arrived much later than expected, so I wasn't able to arrange an after-hours check-in in advance. I understand that the instructions were provided by email, but I did have a moment of panic because I was asked to call the hostel's phone number. Since I was traveling with only an eSIM and didn't have a New Zealand phone number, I wasn't able to make the call. It would be great if there were an alternative way to contact the hostel for late check-ins, such as WhatsApp, email, or an online messaging system.
Overall, this hostel went beyond my expectations, and I'd definitely recommend it to other travelers.
MMy names jeffThoroughly enjoyed my stay here, loved the sauna and especially the breakfast and dinner, the breakfast had a wide range of cuisine and the price pp was unbeatable, would definitely come here again and recommend this to my friends and family
GGuest UserWe stayed one night en route to Hobbiton and liked it so much that we stayed another 2 later in our trip.
Great location, and Cambridge is a relatively easy base to get to other places from.
Beautiful decor throughout, nice finishings and really peaceful.
It was very busy during our stay (around Christmas/NY) so a little wait for food/drinks but that’s to be expected. We had positive interactions with all hotel and restaurant staff.
My only feedback is that the switches in the rooms have blue lights on them, which, for people that like a black-out room, can disrupt sleep. Hopefully an easy fix!
YYHTEOThe hotel is incredibly cozy and comfortable, and you couldn't ask for a better location, it is right in the city centre with everything just a short walk away. Highly recommend.
RRRRRRRyanWhile the TV and bathroom in the room were a bit dated, I don't really use the TV anyway, so it didn't bother me much. However, I think the view was absolutely stunning. My friend and I really enjoyed the ambiance, and the ground-floor lake view room had a backyard that opened directly onto the lawn. On the afternoon of our check-in, we not only enjoyed the scenery but also stargazed and admired the moon together that evening, so I had a great time.
GGuest UserWow! We go upgraded to two bedroom apartment which was really handy since it has washer/dryer plus air conditioning in both bedrooms and open plan living area. Very clean and modern apartment with good appliances (Bosch cooktop, oven, dishwasher, washer and dryer). The apartment is sound proofed. They also have 4 varieties of Zealong Tea Estate teas along with the Zealong cups plus coffee pods. The hotel is next to the lake and shops so it’s quite convenient. My only issue is that outside of night time sleeping hours, the air conditioner would turn off by itself after a few minutes. Other than that, I really enjoyed staying at this hotel and would recommend it to others.
GGuest UserIt's like a giant campsite community. It sucks there is little accommodation at hot water beach but the location is like a 10 min walk to the beach which is nice. I was in a small hut that had 4 twin mattresses (2 bunk beds). There were spiders and bugs up in the corners and of course I was top bunk. The mattress was also shot, a curvature body shape in the middle.
The showers and toilets were clean and easy to access/use.
The wifi is annoying as the password changes daily and of course you cant use it when you wake up the next day.
Bonus there was a friendly cat walking around I was petting.
I wish they had more cabins with just a bed and kitchenette to book.
Rreturn visitorA tiny motel, has basic amenities. Didn't know there's a communal kitchen until we were leaving.
It's a good stop over point, but most of the town closes either early or has long weekends, so make sure you have supplies beforehand. When we arrived there there was no reception, had a number and person to ring, the entrance is a bit tricky ”around the back”...yep that's exactly what it is.
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