The service and location were fantastic, but I thought the in-tub amenities were a bit sparse and the shower pressure was a little weak. The water temperature was also on the cooler side, so taking a shower on a slightly chilly morning felt like I might catch a cold. Otherwise, I really enjoyed my stay and would love to come back again!
The staff were very kind and helpful. One of the receptionists even spoke a little Japanese. It's super convenient having a convenience store right nearby. Plus, a shopping mall is just a quick taxi ride away, which is great. The restaurant has a lovely atmosphere with a pool, and the food is delicious. The room felt a bit old, but I guess that's typical for Asia. After a couple of nights, I got used to it. I felt completely safe and comfortable during my stay. Thank you!
We stayed one night at the weekend in the old tower and booked DeLuxe category. The room was way too cold upon arrival. Even after switching off the aircon the temperature did not raise. The whole building is so much cooled down and there is no carpet in the room. The night was extremely uncomfortable. We didn’t enjoy the stay at all.
The door in the shower room does not prevent the water enters the floor in the bathroom after a short time, so the room was flooded, the foot mat soaked.
I do not recommend to stay in this hotel until they have changed the temperature protocol and improved the shower doors, laid carpets in the rooms.
Beside that I can say the breakfast buffet was great. The Filipino dishes were delicious, the lettuce leafs fresh and cut in small pieces as you expect it, the juices (pink apple, orange) were really great, eggs made to perfection, nice Ambiente and Interieur in the breakfast restaurant, friendly and caring staff in sufficient number, they cleaned up and refilled in time - there was no complain, we enjoyed the breakfast so much and it paid off for the trouble with the room.
We are so grateful for the fantastic experience we had at the hotel! The staff went above and beyond to ensure our stay was enjoyable. Being close to the mall was definitely a perk, and we found our rooms to be comfortable and well-appointed. The TV had a great variety of channels, and the clean, well-maintained bathrooms added to our overall satisfaction. We can't wait to come back on our next visit!
Only negative impression was with the breakfast buffet.
Got free parking, but it's just hidden. If you have a car, it's a great place to stay. However, for backpackers on the go, it might not be the best option. The front desk staff are friendly, and the rooms were fantastically clean. My only negative impression was with the breakfast buffet. Since we came up at 9:30 onwards, the buffet line wasn't refilled, mentioning that we came up late. I understand that for two people, there's no need to refill, but at least offer food that's sufficient for two people, as we also paid for the full package. The coffee wasn't hot, and the creamer just floated on it. Good thing there was an à la minute egg counter.
Second time in Angeles City, first time staying at Queens. Location is right where I wanted to be, right around the corner from Jolibee and The Walking Street. The Staff was very nice and helpful. The 7th floor bar with music, pool, and darts was nice. Nice views and atmosphere. The ONLY thing I would say is considering it's a 4 🌟🌟🌟🌟 hotel, I wasn't expecting the shampoo and soap to be just one mini bottle each. I did request more and they brought it so I'm thankful and I tipped. The water wasn't hot but they mentioned that in the welcome packet and could fix it at your request. I would stay here again
The location is very convenient to the event that we are going to participate in. Very close to our favourite korean restaurant (Seoul), and Ayala Harbour Point. The hotel facilities are good and clean, there is an infinity pool at the roof deck and fitness centre at the 4th level. As for the room, this is one of the hotels we checked in that we feel relaxed, we have 2 double size beds, balcony overlooking the city and subic sea side, spacious T&B and living space wherein we manage to do our warm-up prior to the event. All the staff are very polite and hospitable. They have a restaurant we haven't tried since we preferred to eat in Seoul Resto, opposite of the street is the Royal Duty Free where you can buy other stuff that you might need during your stay.
We chose this hotel for a one-night stay due to a flight reschedule – for that purpose, it was fine. However, there were similar options available at a lower price point. The hotel itself, in terms of design and overall feel, is outdated. But the room was spacious, had everything we needed, and wasn't dirty. The view was of a neighboring building and the city. There's a 7/11 and various cafes nearby. There's a pool on the roof, which is quite nice for lounging, but there are only a couple of sunbeds, so you have to be quick to grab one. The hotel is located near the club street; karaoke was playing all night until around 6 AM, and it was perfectly audible. There are many beggars on the street and around the hotel. Overall, both the city and the hotel left a rather depressing impression.
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154 reviews
8.7/10
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7.2/10
LLorestHotel is nice. Location is good, few steps from the beach front. Rooms are clean but may need to upgrade as some facilities are quite old. When you use the faucet in the room, it is too loud. Friendly staffs. Overall it is a good stay and will certainly come back.
LLuweezyanaSecond time in Angeles City, first time staying at Queens. Location is right where I wanted to be, right around the corner from Jolibee and The Walking Street. The Staff was very nice and helpful. The 7th floor bar with music, pool, and darts was nice. Nice views and atmosphere. The ONLY thing I would say is considering it's a 4 🌟🌟🌟🌟 hotel, I wasn't expecting the shampoo and soap to be just one mini bottle each. I did request more and they brought it so I'm thankful and I tipped. The water wasn't hot but they mentioned that in the welcome packet and could fix it at your request. I would stay here again
Cchay angWe really love this hotel! The rooms are clean, the location is excellent and best of all, the service is top notch. Special mention to M' Eileen, Joe, Harold and Jae at the Club Lounge. They really took care of us when we were there.
GGuest UserI chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed.
While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird.
The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work.
Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice.
But hey, the bed was really comfy, everything was new and clean. The room was also spacious.
GGreg from LondonAn excellent modern hotel in a prime location in central Subic opposite Ayala Mall where plenty of shops and eateries may be found. It’s new so there were some teething problems with the soft opening but we can attest to the first-rate courtesy and professionalism of its lovely staff. Probably best to wait a while longer for the full range of amenities (pool is not yet ready etc). The rooms are excellent for the price and beds comfy, showers modern, excellent Wi-Fi and TV options. Will certainly stay here again. Far and away the best place to stay in Subic Bay Area.
GGuest UserThe service and location were fantastic, but I thought the in-tub amenities were a bit sparse and the shower pressure was a little weak. The water temperature was also on the cooler side, so taking a shower on a slightly chilly morning felt like I might catch a cold. Otherwise, I really enjoyed my stay and would love to come back again!
AAhmed.AdawiI had a wonderful stay at your hotel. The staff were amazing, very welcoming and helpful. The facilities are great, the bed was very comfortable, and the room itself was excellent. I also really enjoyed the swimming pool, which was very well maintained.
The only issue I faced was the presence of small cockroaches in the room. I believe this is something that can be solved , as everything else about my stay was truly enjoyable
AAnonymous UserI had a wonderful experience at this hotel. The staff were exceptionally friendly and attentive, making me feel welcome from the moment I arrived. The rooms were spotless, well-appointed, and offered all the comforts I needed for a relaxing stay.
The only downside is the location—it’s a bit removed from the main attractions and requires extra travel time. While this might not be ideal for those wanting to be in the heart of the city, the quality of the hotel itself more than makes up for it.
GGuest UserSubic Waterfront View may not sit directly on the beach, but it still delivers a relaxing getaway. The pool by the restaurant and bar is a great spot to unwind, and the breakfast buffet offers good value for the price. Rooms are tidy with generously sized bathrooms, and the property’s location makes exploring the area easy. With ample parking and reliable amenities like air conditioning and hot water, my stay was smooth and comfortable—I left with nothing but positive impressions.
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