GGuest UserThe hotel's location is a bit far from the Old Town, and the room was on the small side. However, it was very clean and provided disposable slippers. They offer free parking and the breakfast is purely Western, with limited variety but enough to fill you up. The price isn't particularly cheap.
IIraidkaOverall, I had a positive experience at the hotel.
Pros:
- Location: It's in the heart of the historic district, right next to the Sirkeci metro station. You can easily walk to Sultanahmet, the Grand Bazaar, and the Spice Bazaar.
- Great rooftop restaurant with a fantastic view.
- Delicious breakfast.
- Very friendly staff: I especially want to commend the housekeeper, who was incredibly helpful and quick to respond to requests for water, clean towels, and an iron, which was brought to my room instantly.
Cons:
- There was a sewage smell in the hallway.
- The air conditioning/climate control was not adjustable. It was either too hot (27-28°C) or freezing cold (16°C). You couldn't set a comfortable temperature; you had to call reception, and then the temperature would change for the entire hotel. We couldn't quite figure out how it worked.
- No window in the room: It was advertised as having a city view, but in reality, it looked out onto the wall of the neighboring building.
AAkif.My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif
OORRACHAPORNThe accommodation is clean and the service is good. I am very impressed and I will definitely come back to use the service again because I like this place.
I really commend you to come and see a guy you will feel comfortable.😊
5550kkThe hotel is extremely clean compared to other 5 star hotels in Turkey. The staff at reception. Together with Staff in the restaurant , concierge and the bell boy were all extremely helpful and polite. Always ready to help. The restaurant dinner and breakfast was absolutely fantastic 👌. The hotel is very well located. It is a 15 minutes walk to Hagia Sofia, Bascillica Cistern, Blue Mosque. 7 mins walk to Grand Bazaar . The interior of the hotel looks magnificent with the old style charm but all newly renovated. I would highly recommended this hotel to stay in Istanbul. 😀😃😄
LLibukaidechenghuaThe rooms were, as always, very comfortable, and the bathroom system was excellent. The hotel view was also beautiful, especially from the breakfast restaurant, in the innermost corner, where you can see the strait – truly a delightful breakfast experience. If I had to pick a downside, it would be the surprisingly strict security check to enter The Ritz-Carlton in Istanbul, where both people and bags have to be scanned! I later found out that many diplomats stay here… so… you get it. The hotel provided various chocolates, as shown in the picture. The toiletries cost 45 Euros per bottle if you take them home, but you can use them freely inside the hotel. There were many old maps of Istanbul in the hallway, and my child spent a long time studying them with great interest.
GGuest UserExcellent, honestly, and clean. Mr. Abdullah was very helpful with the service and carried our luggage. It was a wonderful experience, and I've stayed here multiple times. It's also close to everything! 👍
TTanuja TatiA wonderful, new hotel with a convenient location. The street is quite quiet, the Bosphorus is nearby, and so is the Galata Tower. There are many cafes and cozy restaurants around, plus a pharmacy and a fruit shop within walking distance.
The staff are simply amazing – check-in was fast, they were friendly, and room cleaning was top-notch.
The rooms are bright with good soundproofing. They had everything except bathrobes: a garment steamer, kettle, cups (though no teaspoons), a fridge, safe, slippers, and so on.
The toiletries were of good quality and had a pleasant scent.
Highly recommend!
IIrylechkaThis is a good chain hotel, and the price perfectly matches the quality of services provided. My room was quiet, and I slept wonderfully! The linens were clean, new, and white, the mattress and pillows were comfortable, the towels were also good, and the hot water was genuinely hot. As for toiletries, there was only shower gel, shampoo, and toilet paper. The air conditioning worked perfectly; I set it to heat since it was cold in February 2026, and the room warmed up in about 10 minutes. There was also tea, coffee, and two bottles of water. I recommend this hotel; it's ideal for layovers between flights.
GGuest UserBad experience staff were not so friendly or polite little rude at times. Apartment was not 5* the finishing touches were very poor! Plug sockets not working. No cooking equipment had to ask for fresh towels after 2 days. Major accident happened in shower where the glass door fell off and landed over my husband and cut him badly. No sorry or apologies moving room with zero help. Not impressed.
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