MMaryna VolovykVery disappointed with the booking service!
The reception hours are extremely limited and don’t even match the ones listed on trip.com! It was very difficult to arrange a late check-in. I had to validate my card (make a payment) through a suspicious-looking website. I had to message them constantly to ask what to do next and whether everything was okay, as they sent no confirmation or updates whatsoever. Eventually, after I contacted them again, they said the validation had failed—even though the money had already been taken from my card. This was on the morning of the check-in day, and I could have ended up on the street! I tried to call, but they didn’t answer—the phone only works Wednesday to Saturday, for just 2 hours a day! Do they really think this is customer service?!
The hotel itself and the room were cozy and pleasant.
In the morning, I went to breakfast, only to be told it was not included in my booking—again, not what was stated on trip.com. Reception took a long time to check things, but I’m thankful they let me eat for free in the end. The breakfast was very poor: no omelets, no sausages, and the only vegetables were a few wilted slices of tomato.
Please align your actual booking process and conditions with what’s listed on Trip.com! I’d also suggest adding to the hotel description that this is primarily a hotel for elderly guests, just to give a more accurate impression.
NOT RECOMMENDED!
YYIKANGThis is a family hotel. The house has been built for more than 200 years. It was recently taken over by a retired local couple. They are very enthusiastic. Locals often gather here for weddings, and it is a good place to learn about the local customs of Denmark. The rooms are small and the facilities are simple.
谢谢The location is very good, close to Holbk Fjord, you can see the scenery from the room. There is time to walk along the fjord, there is an ice cream shop next to it, many people are waiting to watch the sunset while eating ice cream.
The hotel restaurant is also very good, dinner at the hotel, fried salmon with new potatoes. Breakfast has fried eggs, bacon, yogurt, cereal, bread, a lot of choices. The service was also very thoughtful and caring. I didn’t understand how to operate when I poured the tea. A girl came to explain to me immediately. This white is a filter bag for tea.
KKimMy friend and I were so sad because it was our stop-by hotel, but it was so good to leave in one short night: a great atmosphere and a beautiful beach walkway. Kind staff, good breakfast.
GGuest UserDie Gastgeber waren äußerst herzlich und zuvorkommend, die Zimmer sehr gemütlich, der Garten und die umgebende Natur traumhaft schön und sehr ruhig. Wir hatten eine tollen Aufenthalt und können diese Unterkunft nur weiterempfehlen!!
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