Beach Hotels in Western Visayas, Philippines

My recent experience at Canyon Hotel was disappointing due to their inefficient and inconvenient check-in process. While I understand that the official check-in time is 3:00 PM, the way they handle early arrivals is very frustrating. I arrived at 12:30 PM, but instead of completing the check-in process once, my details were put on hold. When I returned at 3:00 PM, I was required to repeat the entire process all over again, including verification and checks that had already been done earlier. At 3:00 PM, there was a very long line, and what made it worse was that guests who arrived exactly at 3:00 PM were given their room keys immediately, while those of us who arrived earlier had to queue again from the beginning. This felt unfair and poorly organized. In the past, the system was much more comfortable and guest-friendly. Unfortunately, the current process is no longer convenient and negatively affects the overall guest experience. I hope the management improves their check-in procedure to better accommodate early arrivals and provide a smoother experience for all guests. Overall, this stay was not as pleasant as before.

This is unexpected booking but super worth it. They gave us excellent services from the early check in and room service. They checked if the guess are ok & some concern. The room are bigger than we expected. The buffet even just 2-3 options it’s delicious. Lots of option in bread and super yummy.everyone in hotel are friendly but need some training how to address the guess especially it’s obviously im a trans with big boobs and very feminine. Some staff especially the boys called me Sir which are very awkward and unprofessional if my boyfriend with me it’s going to be fight🫩 but In total it’s recommended hotel in boracay. It’s worth it our stay❤️

Great place to stay, the staff are very welcoming especially the guards once they see you from afar they will already open the door for you. Free breakfast is included and the pool area is nice just so that we weren't able to go for a swim since it's raining on the island that time.

Great value for money, and the service was warm and attentive. The resort boasts lush greenery and beautiful surroundings, with several pools. It's just a few minutes' walk to the white sandy beach, where the hotel provides its own sun loungers. The beachfront breakfast restaurant offers a wide selection – truly excellent! The room with a balcony was fairly clean, though the only downside was that it felt a bit old, and the air conditioning was very noisy!

Awesome clean, very good location. Though not on the beach but just 3 min walk to beach. All employees are well behaved and courteous. Booked two rooms for 5 nights and found the towels have stains some days. Hand towels are provided on request. Rooms are cleaned once a day whenever requested. Very good attitude but they sometimes do not or forget to refill the amenities, upon informing immediately takes action. Though not a big issue, but they do not provide Wellcome drinks and even do not provide water to drink even your are thirsty before checkin. This is inhumane. They also did not provide extra glass in room for guests visiting us repeatedly. Do not believe they do not have extra glass. Breakfast is only Philippine food, everyday almost same. One day they served us grilled chicken for us since beef was in the menu for breakfast. I definitely recommend this hotel 😊

I want to start by commending the housekeeping and room quality. My room was well-appointed, clean, and comfortable, which I truly appreciated. Unfortunately, the service standards did not match the quality of the accommodation. Since this was my first time staying with in this hotel, I wanted to share specific instances that affected my experience: • Dining Protocols: During lunch, staff began breaking down the buffet without informing dining guests. As I was still eating, this felt dismissive. A simple ”last call” announcement would have been appreciated. Similarly, during breakfast, my table was fully cleared while I was away getting dessert, creating confusion. Better training on recognizing when a guest has actually finished dining is needed. • Menu Expectations: I was disappointed to find the lunch menu significantly more limited than what is currently advertised in vlogs and online marketing. Managing these expectations is crucial for guest satisfaction. • Front Desk Efficiency: The check-out process was surprisingly slow. For travelers on a tight schedule, an inefficient check-out can create significant stress regarding flight times. I suggest reviewing your staffing or systems during peak departure hours.

We enjoyed pur stay. Even upgraded our room from no toilet to with toilet. Friendly and approchable staff. Very clean room and dining. Nice and relaxing environment. Most of all very affordable. Location very near sa station 1 tawid lng maliligo kana. Near sa Willy's rock. Thank you sa lahat ng staff...Babalik kami next time... 😊

The place was nice and comfortable. Mahina ‘yung aircon and wifi pero pwede na for solo travelers lalo na pag gusto niyo front beach, masarap tumambay sa gabi and breakfast included pa which is sulit. Thank you, Golden Phoenix.

Small good if you want just sea and sleep perfect.food is nice. We also requested extra bedsheets, pillows, and a blanket, and they asked for an additional charge. This was not pleasant. While most places charge around 500 pesos, they asked for 1,500 pesos, which we believe is absolutely not worth it. Overall, the room, sleep quality, breakfast area, the sea, and the pool are nice. The pool is mainly suitable for diving activities, and there are constant training sessions taking place. In general, the hotel is acceptable, but it does not justify the extra charges.

The hotel was great, the location suited our purpose perfectly as it had its own beach, had a decent breakfast, was close to the main markets, the staff was friendly, and the routes were accessible. They even had shuttles going to the mall outside, a photo for the schedules has been attached. We didn't take a lot of photos because of how much there was to do and see just in the hotel itself. There were a few negatives, but the positives outweighed them enough for the negatives to be ignored. The hotel has very little elevator access and most rooms require stairs to reach with the availability of an elevator, and you have to walk a lot from place-to-place, and the shuttles usually have a long wait time. The Kusine de Augusta is tipping towards the better side, though we didn't try any other restaurants there. The pools are really fun, though most of the public bathrooms were kind of bad. The beach has a beautiful North-East facing horizon with the famous Keyhole facing the East which makes it beautiful during sunrise. The nearby market has amazing options with one of our favourite place's photo attached. The resort staff, especially the security, are extremely kind and helpful. The food and drinks on the beach only accept cash. The foam pool party was very fun and a new experience, but the lifeguard will only tick you off and not help, proven by my sister choking once and me choking, no exaggeration, 4 times. Make sure to explore all the places, as each one has it's own charm. Overall, it's a great place for a laidback and relaxing vacation.