Planning a road trip in Hokkaido, Japan, I encountered a car rental problem. The websites of some local car rental companies in Hokkaido weren't user-friendly enough, which was frustrating. After comparing several options, I decided to use Ctrip's car rental service. The car selection process became much easier, the information was very transparent, and the online service was quick and helpful. I chose a Nissan X-Trail SUV from Travel Rent a Car. It allowed cancellation up to three days in advance. I kept an eye on the prices and noticed they often changed. I cancelled twice to get a better deal, finally renting an X-Trail for 9 days at around 40 Singapore dollars per day. I purchased additional insurance from Trip.com. While it's not as convenient as buying the full insurance package from the car rental company, considering that Travel Rent a Car doesn't offer 100% coverage, using Trip.com essentially eliminated the risk. … I arrived at New Chitose Airport at 11 PM and notified the car rental company via WhatsApp to pick up the car at 9 AM the next day. The response was prompt. The next morning, after having breakfast at the hotel in the airport terminal the night before, I went to parking spot number 30 and waited. The car arrived quickly. (We informed them of the license plate number beforehand.) About 15 minutes later, the three of us, along with our luggage, were taken to the departure point in the car dealer's van. A Toyota Lamando was waiting for us. The car's exterior was a bit old, and there were some scratches on the paint. I checked the odometer and saw it was over 10 kilometers, which made me a little worried. The service staff member was a young woman wearing a mask who spoke Mandarin. After checking my credit card, driver's license, and other information, another young man, also a Mandarin speaker, quickly explained the car's internal functions. We took photos of the car to confirm that the ETC was working properly, and then hurriedly drove to Noboribetsu. This trip involved a long loop: Noboribetsu, Lake Toya, Hakodate, Eiza, Sutsu, Niseko, Otaru, Miei, Furano, Sapporo, and back to New Chitose, a total of 1450km. This "old car" was incredibly smooth and easy to drive. The entire journey was very smooth. The return process was also smooth and friendly. Thank you to the car dealer! 🙏. Also, the fact that this car dealership doesn't offer HEP (Highway Protection) is a "drawback," but for us, with 8,000 yen already accumulated in highway tolls, not using HEP is more cost-effective. Thanks travel. Thanks trip.
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