CChihewanleNumber oneThis review is based on an off-season nightly rate of 3,000 RMB.
**Pros:** Located directly in the desert, offering an escape from the tourist crowds. The hotel design and environment are impeccable.
However, for a hotel at this price point, there are several significant issues:
1. **Shower Pressure:** The water pressure was insufficient for both the handheld and overhead showerheads. You could clearly see clogged nozzles, making it worse than a standard Atour hotel.
2. **Duvet Cover Odor:** Around 11 PM, as I was preparing to sleep, I noticed a faint but unpleasant odor emanating from the duvet, similar to the stale smell of a wet towel left overnight. I had the cleaning staff who came to change it confirm the smell.
3. **Check-in Process Not Smooth:** It had been raining heavily in the desert all day. After driving to the hotel and parking in front of the reception, we had to unload all our luggage, then drive the car out of the hotel gates ourselves to a nearby parking lot, and then walk back to reception. Although it wasn't far, doing this in the rain is unacceptable for a hotel of this caliber (at the very least, they could offer valet parking).
4. **Unprofessional Photo Shoot:** The complimentary photo shoot required advance booking, and customer service strongly emphasized being punctual, warning that tardiness would affect other guests due to high demand. We arrived 5 minutes early, but ended up waiting 10 minutes before a novice photographer was dispatched. About an hour after the shoot, I received a call saying there was a memory card issue, and all the photos taken were lost, requiring a reshoot. Only then was an experienced photographer assigned.
5. **Stinginess at Yellow River Shuji:** My second night was spent at Yellow River Shuji, another hotel in the same group. The service attitude was good, but they were incredibly stingy. I accidentally left behind an original charger, and when the hotel staff mailed it back to me, it was sent **cash on delivery (COD)! COD!** Even Atour hotels don't send items COD, seriously. I know it was my own oversight, but for a hotel of this price, it's quite unbelievable.
Tengol did send some goji berry eight-treasure tea as a parting gift, but I'm still incredibly disappointed.
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