Family Hotels in West Java, Indonesia

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

The room was quite good, and I was very satisfied with the hygiene. The service attitude was excellent, and the breakfast had a good variety. We stayed in room 01, which had two glass walls, offering fantastic natural light and views. However, the motorcycle noise outside was quite loud. Booking in advance was very cost-effective.

I recently had the pleasure of staying at Hilton Bandung, and I must say it was an exceptional experience from start to finish. The room was incredibly comfortable, spacious, and well-maintained, offering everything needed for a relaxing and enjoyable stay. The bed was cozy, the amenities were top-notch, and I genuinely looked forward to returning to the room after a long day. One of the highlights was the fantastic selection of food. Whether at breakfast, in the café, or through room service, the variety and quality of the dishes exceeded expectations, and every meal was a delight. What truly stood out, however, was the outstanding service from the entire team. From the warm and professional staff at the reception counter, to the friendly and attentive team in the café, and even the courteous and welcoming staff at the entrance lobby, everyone went above and beyond to ensure a great stay. Hats off to the Hilton Bandung management for cultivating such a high standard of hospitality. You’ve created a hotel experience that guests won’t soon forget. Highly recommended for anyone visiting Bandung, whether for business or leisure. I will definitely be back!

The room was quite spacious, and the staff were friendly. The only minor issue was that the sheets and towels were a bit old/worn out.

overall this is a nice hotel . however the location is far away from the city. the room n amenities are jaded. the sound proof is poor that we can hear the traffic on the street and music from the lounges. however the staff is helpful and well mannered

Location is strategic at Jalan Padjajaran Indah V which has plenty of restaurants, coffee shops and lounges along the road. You will never have to travel far to get your coffee (Point Coffee, Starbucks and Tanmu), the famous Ibu Rahayu Soto, Japanese food (Sushi Matsu and Yujo) and evening drinks at the lounges nearby (Barcelona, Bulan Madu Brew, etc). Checking in and out was smooth with friendly staff. Room was large, clean, air conditioning good, water pressure strong and bed was comfortable. The hotel has a swimming pool and gym. Breakfast was good with all local and Western food. Will repeat my stay if I am in Bogor.

The staff are all very friendly. Location wise for us is amazing as we want a quiet place away from the busy streets. Food is good. Going anywhere is easily accessible by grab. Will definitely come back again in future.

Pullman Bandung Grand Central is one of those places that quietly reminds you what good hospitality feels like. From the moment I arrived, there was a sense of calm professionalism that made everything flow easily. The lobby was bright and elegant without feeling distant. The staff were attentive and warm, not in a scripted way but genuinely present. That kind of energy sets the tone for the whole stay. The room was spacious, modern, and peaceful. The bed was incredibly comfortable, the view opened to the city and the hills, and at night the lights of Bandung felt almost poetic. After a long day of meetings and movement, it was the perfect space to slow down. Breakfast was excellent with a wide selection and a touch of local flavor. Sitting by the window with coffee in hand, watching Bandung slowly come alive, became one of my favorite moments each morning.

We had a truly outstanding experience at this hotel, and it exceeded our expectations in every way. From the moment we arrived, the staff were warm, professional, and genuinely eager to help. Check-in was smooth and efficient, and we were made to feel welcome right away. The room was immaculate, spacious, and thoughtfully designed, with a very comfortable bed. Everything was spotlessly clean, and the attention to detail—from the lighting to the amenities—made the stay feel both luxurious and relaxing. The hotel facilities were equally impressive. The common areas were beautifully maintained, and the atmosphere throughout the property was calm and inviting. Breakfast was a highlight: fresh, varied, and delicious, with plenty of options to suit different tastes and dietary. Overall, this hotel delivers exceptional service, comfort, and value. We wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a high-quality, stress-free experience.

The location of the hotel is advantageous. The breakfast spread is satisfactory. The staff demonstrated exceptional friendliness and helpfulness. I will definitely return to this establishment in the future.