5-Star Hotels in British Columbia, Canada

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

The room was spacious and beautiful, with super comfy pillows and a mattress. I love the shampoo, conditioner, and lotions here because they smell so nice. Room also comes with robes and slippers. Although I didn’t get to use them, the pool, hot tub, and gym looked nice. The only thing that would have made my stay better was to have a water filler that provided hot and cold water that I could access on my own. Otherwise, it is a very nice boutique hotel, and that is why we returned.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

Conveniently located a few steps away from the Whistler Gondola. Rent your ski gear from the Can Ski store located at the ground floor and you can easily drop off/pick up your skis at their valet.  Our suite has a kitchenette and dining table so it was easy to eat breakfast in our room before heading off to ski. There is a grocery store a 5 min walk away. The fireplace in our suite was nice and we used it quite often. The hot water in the shower was almost instantly available which we appreciated. The hotel is a little dated but has everything we need. I highly recommend the Japanese restaurant, Ka Ze, located at the hotel. Reservations recommended.

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

We wrapped up spring break with a super chill three-day, two-night stay at the Four Seasons Resort Whistler, and it was exactly what our family of four needed. The rooms were awesome—super comfy, stylish, and spotlessly clean. The view of the mountains? Absolutely stunning. It made lounging around way more enjoyable. The outdoor heated pool and hot tubs were a hit with all of us, and the kids especially loved the marshmallow roasting session held daily from 4–6 pm. It was such a fun and cozy family activity! The ping-pong facilities were also a big favorite, though they seemed to be in high demand. Breakfast was a highlight, too—the buffet had an amazing variety of options, and we were pleasantly surprised to find BC caviar as part of the offerings that day. A unique and delicious treat! The only downside was the playroom—it’s a bit small, especially during busy times like spring break or summer. It felt a little limited for all the kids hoping to use it. That said, the staff nailed it. They were super friendly and helpful, adding little touches to make our stay extra special. Four Seasons Whistler definitely delivered. We left feeling recharged and already talking about when we can come back!

This Whistler resort offers an exceptionally convenient location with quick, effortless access to both the village and the gondola station. While the rooms and facilities are overall good enough to provide a comfortable stay, it is worth noting that the south tower is showing its age a bit more than the newer north tower. For leisure, guests can enjoy casual fun at the small heated pool and hot tub on-site. When it comes to pricing, visitors should anticipate extra costs at checkout; the $37 CAD gated self-parking fee combined with resort charges adds up to an additional $90 CAD or so. Despite these extra fees, the property ultimately delivers great value for money. The experience is further elevated by Whistler itself, which serves as a spectacular, scenic destination—particularly on a sunny day. Purchasing an Alpine ticket is highly recommended, as it seamlessly covers the uphill gondola, the famous Peak 2 Peak gondola, and the chairlift to the very top, capping off a wonderful mountain getaway.

Great location, just a 9-minute walk from Canada Place where the cruise ships dock. The north-facing rooms offer a peek of the ocean, while other directions have city views. The hotel is right above Burrard Station on the Expo Line, making it super convenient to get anywhere, especially the airport, with no traffic! Absolutely unbeatable!👍🏻👍🏻👍🏻👍🏻👍🏻 The hotel decor is a bit dated, but it's quite comfortable. The bedding felt like Egyptian cotton, silky and smooth! The gym, outdoor sauna, and outdoor heated pool are on the 4th floor, all with city views. It was a good experience!👍🏻

Top notch service. Corner suite on the 6th floor had a killer view of the harbor and parliament building. Walking distance from restaurant and the BC museum. Really appreciated having a sitting space separate from the bedroom.  Everything was very nice but room not newly remodeled.  Nonetheless,  looking forward to an opportunity to stay there again.  Major flaw was the pool, sauna area was part of an attached gym. Not the spa experience I had hoped for.

I parked the car In an indoor car park as advised by the hotel reception and want to pay the car park fee when check in. However, the reception asked me to pay the car park fee at the machine. The next day when I drive the car out after I pay the car park fee. I found two penalty ticket charging me 160 Canadian dollar. The hotel tell me that the car park is completely independent from the hotel and they can do nothing.