5-Star Hotels in Hubei, China

The hotel service is warm, the hygiene is clean and tidy, the room is warm and spacious, the hotel is in a prime location, the room cleaning staff is also very kind, the front desk sister Wu Jing is also very enthusiastic, the room price is also very affordable, cost-effective! There is a food court downstairs in the hotel, the transportation is very convenient, and it is less than 1 km away from the ancient city of Jingzhou. I got more than a comfortable and pleasant stay experience, and there are fireworks on earth!

This stay was perfect! The hotel lobby is elegantly designed, with green plants and warm lighting creating a tranquil atmosphere. The staff always responds to your needs accurately. From customized breakfast to nightly snacks, every thoughtful arrangement is heartwarming.

I absolutely loved the service and amenities at the Shangri-La Wuhan! Both times I requested extra water, a razor, and other items from room service, they responded in about 5 minutes. The room was clean and spacious, and I especially liked the long desk! All the electrical appliances were spotless, clearly designed with safety and cleanliness in mind. For example, the electric kettle's power cord can be neatly rolled into a hidden compartment in its base. The ironing board and iron were also very easy to use. Overall, I appreciate the service and facilities of the well-established Shangri-La brand. There were no strange odors in the room, and the lotion had that familiar citrus scent. This time, the razor handle was actually bamboo, which was a nice touch, and it even came with a small can of shaving foam! The indicator lights in the elevator lobby were very clear, and when an elevator arrived, there was not only a red light but also a bell sound, so you'd never have trouble finding which of the six elevators had arrived. Very user-friendly! Most importantly, the value for money is exceptional! Thumbs up! 👍

My recent experience at this hotel was beyond my expectations!From the moment you step into the lobby, you can feel the enthusiasm and professionalism of the staff, who are willing to help with luggage and patiently introduce the facilities.The room is clean and tidy, the bedding is soft and skin-friendly, the bathroom supplies are of high quality, and the welcome handwritten card is prepared in detail, which is very heartwarming!The location is excellent, surrounded by delicious food and business districts, making it very convenient for travel.The breakfast is rich in variety, with a reasonable mix of Chinese and Western cuisine, and the taste is superb!The overall service is considerate and meticulous, with an exceptional cost-performance ratio. I will definitely choose this place next time and highly recommend it!

Hotel staff helped us when our flight was rescheduled due to Typhoon Ragasa, by extending our checkout time and contacting the airline company. Rooms are huge, clean and very comfortable. It is located just 5 mins from where the cruise dock. Hotel is right next to Wanda mall where there is Uniqlo, starbucks etc. There are plenty of small local restaurants and street food within walking distance.

This was my first visit to Country Garden Xianning, and I truly felt it's the best hotel in the area. Yet, the official photos make it look quite old and dated, which always led us to travel further to Chibi for hot springs. In actuality, both the hotel's ambiance and the room conditions far exceeded our expectations. The restaurant environment was lovely, and the breakfast was hearty. They really should consider updating their promotional images! We were upgraded to a room with a spacious bay window. We asked a staff member for an extra duvet, and the kids absolutely loved playing on it! The Water World is located just across the road from the hotel, with a convenient shuttle service. While the hot springs remain the main draw, they've also added a wave pool and a bubble pool. The large slide is unfortunately out of commission, but for those not keen on thrilling rides, there's still plenty to enjoy. The wave pool's waves were genuinely some of the largest I've encountered in any hotel-affiliated water park – far surpassing those at a certain family hotel newly opened in Wuhan, which charges double the price! The complimentary use of single and double swim rings is also a thoughtful touch. Finally, I must voice my disappointment regarding the kids' activities. The male staff member in charge showed extremely poor crowd control, leading to an utterly chaotic setup. They seriously need to learn from more competent peers in the industry. For starters, the activity content itself was poorly chosen. Knowing it was a weekend and would be busy, they should have anticipated the crowd and opted for simpler, quicker, and easier-to-manage crafts – something like making a lacquer fan or a TCM sachet, which a group could finish in 5-10 minutes. Instead, they went with the most complicated activity, causing everyone to pile into the room and complain. To top it off, the early start was only announced at the last minute. To make matters worse, they completely disregarded their own rules. Many guests complained that reservations were not honored, and people without reservations were also allowed to join. Even if we overlook the multiple booking groups, the main issue was that anyone who simply ignored the rules could just grab materials and start participating immediately. So, for an activity clearly intended for children, you'd see a family of three: the little boy making two items, his mom making one, and his dad occupying a seat as well. I've been to numerous family hotels where, during off-peak dining hours, they utilize banquet halls for activities, ensuring ample seating for parents to accompany their children at the same table. In situations with limited seating, children typically sit at the activity table while parents use small stools beside them. The priority is always to allow as many children as possible to participate simultaneously, and materials are only distributed to seated kids. I've genuinely never witnessed such disorganization where materials are handed out first, leading to a scramble for seats. What I found most incomprehensible was this: since many parents were waiting, they had their children playing in an adjacent area. One parent controversially took all the toys, preventing other kids from playing, which naturally sparked a heated argument with other parents. The dispute lasted quite a while and escalated. I even had to interject, 'It's getting pretty intense; aren't you going to send someone to de-escalate?' The male staff member simply replied that he was too swamped with people today and wasn't going to get involved. I countered, 'By the time you're free, they might actually be physically fighting!' After a moment's thought, he made a call and summoned another staff member, but offered no guidance or handover. Consequently, the female staff member, completely unaware of the situation, ended up trying to placate a different guest who was complaining about the activity schedule. Meanwhile, the original two parents continued their shouting match for a while longer. 😂 Frankly, if they can't even monitor or control the situation, they are entirely unfit to manage kids' activities. These activities really turned into a major negative point.

Had a spontaneous idea to bring my child to the Hubei Provincial Museum, and this hotel's location was super convenient. Taxis were always quick to respond! There was a minor issue with the room, but the duty manager was incredibly patient and helped resolve it. Very satisfied! The concierge manager was also excellent. When we were leaving, he helped us wait for a taxi and loaded our luggage at the entrance. However, I was really unhappy with the female staff member wearing glasses at the wonton station during breakfast. My child excitedly said, 'Auntie, I want six wontons,' but she just had a straight face, didn't say anything, and then served a full bowl. My child was confused and told me she thought the lady heard her. I don't know what might have happened to that staff member, but it felt like she was taking her emotions out on customers.

$293 booked, front desk Xiao Pan upgraded to a mountain view room, with a locker, rich breakfast, only the basement parking lot, large area, 3 minutes walk to Huayuecheng foot massage, the first choice after Wudang Mountain

Overall this very good hotel with nice facilities. However I experience two incidents which downgraded service rank. On the first day in the restaurant person was smoking close to our table - should be separate area for smokers and nonsmokers, no reaction from personel. On the 2nd day when taking short clip of the cook preparing the meal, I was approached by the personel and asked not to record the staff, in other hotels staff is definitely more welcome to guests recording or taking photos. Not here.

Wuhan East Lake Hotel, Chairman Mao's beloved 'White Cloud and Yellow Crane' retreat. Nestled by East Lake, it boasts a serene courtyard and ancient trees reaching for the sky. Wake up to the gentle lake breeze, enjoy an afternoon stroll through the woods, and experience a perfect blend of rich history and modern comfort. The service is meticulous, facilities are excellent, offering a state guest-level experience. It's a rare tranquil oasis in the city, well worth a special visit.