5-Star Hotels in Sichuan, China

We had a phenomenal experience with the Celebrity City Hotel- especially the concierge Ryan. He went out of his way to helping find missing luggageand extend our stay when we had train problems. The rooms were beautifully decorated and spacious, the gym was one of the best we’ve ever seen in a hotel, but the staff was really what made the experience outstanding. Thanks again to the staff and especially Ryan!

The hotel is absolutely beautiful with a fantastic design. I love the color scheme and all the decorative details – it feels very stylish and modern. Lucky, the welcoming dog, is also adorable! The room is spacious with a great view, and the small appliances are high-end. There are also many thoughtful functional details. The breakfast restaurant is large with a rich variety of options, and the service is excellent. Downstairs, there's a mall and a subway station, which was perfect for traveling with kids; they absolutely loved it. For a hotel of this caliber, the price offers great value for money.

The hotel's landscaping was beautiful, and the food was excellent. Unfortunately, the gate to the Wuyou Wharf boardwalk next to the pool was locked, requiring a detour. After my river cruise, I could see my room but couldn't get in. I walked around in the blazing sun for a while before the butler finally picked me up in a shuttle bus at the exit. Butler Xiao Li responded to WeChat messages very quickly, answering all questions promptly and providing timely shuttle service.

So glad we chose this forest hotel; it really added a unique touch to our trip. It's located deep inside Zhongzhagou Valley, which is already stunning. If you're not in a rush to get to Jiuzhaigou, you could easily spend a few extra days here. There's even a hiking trail behind the hotel if you're into that. We were incredibly lucky and spotted wild rabbits on the lawn in the afternoon, evening, and early morning! The hotel also offers dining, and there are ******* restaurants in the village. However, you'll find more options down the mountain, which is only about a fifteen-minute drive away. We had to leave after breakfast to head to Jiuzhaigou, but we definitely could have stayed another day to explore the surrounding scenery.

The hotel's scenery is exceptionally beautiful, with a Chinese-inspired design and blessings extended to every guest. The courtyard is adorned with crape myrtle, pomegranates, and magnolia flowers, creating a sense of abundant beauty and prosperity. Flower-lined paths lead to picturesque spots, making every step a delight, and allowing one to forget all worries and simply immerse in the moment. The public hot springs are spacious, available both indoors and outdoors. The rooms are private villas, some with their own hot spring baths, and the温泉 water is natural radon spring water. The front desk managers, Helen and Li Yilin, were very attentive. I would definitely choose Fairmont Chengdu Hot Springs again if I have the chance; it must be even more beautiful in the autumn. This was a wonderful trip.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

This hotel is perfect for families with kids. The two rooms are spacious enough, and the location is excellent, making it easy to get anywhere. The hotel's robot delivery service for takeout is also fantastic! Sometimes ordering takeout to the hotel is even cheaper than buying it myself from the store, and the robot delivers it right to your room door, which is great!

My stay at the Four Points by Sheraton Chengdu, Chunxi Road was pretty good overall. The hotel's location is excellent, right in the Chunxi Road and Taikoo Li commercial district. You can step out and be shopping and dining in just a few steps, and it's very close to the subway station, making it convenient to get to various attractions. As for facilities, the room layout is well-designed, the bedding is comfortable, and the night view from the higher floors is lovely. Despite being in a bustling area, the soundproofing is decent, so I wasn't disturbed at night. The service was good; the front desk staff were friendly and efficient with check-in, and they patiently answered any questions I had. The cleanliness was impressive, and the toiletries were of good quality, making for a comfortable and reassuring stay. All in all, it offers good value for money, and I'd consider staying here again on my next visit to Chengdu.

Choosing the right accommodation truly enhances the travel experience, especially when visiting Jiuzhaigou.麗呈別院·四季漫居 (Li Cheng Bie Yuan · Si Ji Man Ju) was a pleasant surprise, primarily due to its unbeatable location. The hotel is right next to the Tourist Center, just a five-minute walk to the park entrance. This means no waking up early to catch a shuttle bus, and traffic jams during peak season won't affect you at all. After a tiring day exploring the scenic area, you can simply walk straight back to the hotel, which is particularly convenient for families. The hotel itself boasts a tranquil Zen-inspired courtyard style, offering a peaceful environment. The room facilities are very new, with smart home controls throughout, including floor heating, air conditioning, and a smart toilet. Given the significant temperature difference between day and night at high altitude, it was wonderfully warm and comfortable at night. The bedding is soft, and the bathroom features a wet and dry separation. The complimentary welcome snacks were a thoughtful touch. The front desk service was attentive and meticulous. They proactively provided tips for exploring the scenic area, and it was a nice bonus to find ice and coffee available at the front desk. Although the breakfast was simple, it was a self-service buffet with a good variety, and the soy milk was especially delicious. There's a large parking lot at the entrance, making parking very convenient. This hotel is highly recommended as the top choice when visiting Jiuzhaigou.

This hotel is really great! It was a pleasant surprise. While it might be smaller in scale compared to something like China Railway hotels, both the service and the rooms are charming and quiet. The breakfast selection is extensive, and dinner was delicious too! For the hot springs, about 4-5 pools were open, and it's a sulfur spring!