See All 5-Star Hotels in Provence-Alpes-Cote d'Azur
Travelers Reviews of Provence-Alpes-Cote d'Azur Hotels
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8,4/10
Very Good
GGuest UserWe stayed in Sofitel Marseille for 3 nights in the summer of 2023.
The hotel is located right on the periphery of the old port of Marseille where all the shops and restaurants are located. It takes about a 15-minute walk to get from the hotel all the way to the centre of the old port so the hotel is fairly insulated from the hustle and bustle of the old port. The exterior of the hotel looks a bit dated but the interiors feel very fresh, clean and bright.
We upgraded our room to a deluxe room facing the old port at the reception and we thought it was worth it. We never tired of waking up to a view of the old port with a clear blue sky. The room itself was quite clean and spacious. There was enough room to open up two luggages and still move around comfortably. There is also a turn down service where the staff will put out the bedroom slippers and play some nice Jazz music when you come back.
The bed was nice and comfortable and the pillows were fluffy. The only complaint we had was that the air conditioning would turn off in the middle of the night. The air conditioning control did not seem to work and it seems like the air conditioning is centrally controlled so the in-room controls did nothing. I could not sleep the first night as it was too warm and stuffy so we asked for a ventilateur (fan) the next day. That helped us to sleep better. Obviously, if you are planning to stay during the winter months then the heat at night should not be an issue.
The staff at the reception were always pleasant, warm, friendly and polite. We were upsold the room with a view when we checked in so that should say something about how friendly the staff were. It was EUR70 per night for the room with a view and it included overnight parking (EUR27 per night) so it was really only about EUR50 extra per night. The valet and the concierge were all very helpful and nice and they all speak English well enough.
If you intend to park here, do note that the roads within the hotel property can be quite narrow and the parking lots are quite narrow as well. It may be worthwhile getting the valet to help you park your car at least for the first day because driving from the car rental agencies at the Marseille train station to the hotel was stressful enough for us.
We paid around EUR300 - 350 a night but we thought it was worth it and we thoroughly enjoyed our experience.
IIrisTuI have to warn that this hotel is at the top of the mountain and the train only takes you to the bottom of the mountain so you need to either take taxi or bus to get to the Eze village. BUT, eze village is not the end of story. From eze village to the hotel you still need to climb and there are almost stairs not slope. The hotel has a dedicated staff to help you carry the luggage upstairs but that man might be too tired that day (we have two 25inch luggages) so his attitude was very impatient to us. Seeing him being so exhausted making us feeling sorry and his bad attitude add more to this sad feeling.
When we were checking in, we told the reception desk that we need to take the train the other day at 8am so please have the luggage staff to carry our luggage down to Eze village at 7am so we can take taxi at 7:15am and the train wold be 8am. That guy was late and didn’t even show up till we left (around 7:13am). Instead, the reception desk gentleman helped us to carry the luggage downstairs.
It was after the rain and we were in a hurry to catch the train so my 59 year old mom fell off the stairs and broke her fingers. Thanks god it was not a severe injury but as a daughter I am really regret to have chosen this hotel. It’s my mom’s first visit in Europe and I wanted to treat her with a a nice staycation at a 5 star hotel in Southern France but it turned out to be a regret.
The reception desk service was excellent and fits a 5-star standard. We received warm welcome from the reception desk lady who told us not to take it personally because the luggage staff might be too tired. Also, many thanks for the reception gentleman who stood out when the luggage guy was late, without the whom we could have missed the train (and the flight too)
We stayed in standard twin beds room. The room facilities and furnitures are shown as the picture attached. We didn’t take the welcome drink and try the Michelin restaurant as we were not in good mood.
酒店交通极其不便利,火车只运到山脚,上山要打车(15欧)或者等巴士(巴士一小时一班)。即使下了车,也还没到。之后有一段山路,只能靠人工帮你拉行李箱上去。这个过程让我们对辛苦的工作人员愧疚,而工作人员不耐烦的恶劣态度(因为他很累了)又让我们自责的情绪里带着不饿能发泄的生气(因为知道他也是累了,但是这是我们作为客人被发脾气的理由么?)。第二天早上明明预约了7am来拿行李,因为搬行李的工作人员的迟到导致前台小哥只能亲自帮忙搬(很感谢他),因为迟了一点点我们又着急下山,山路因为下雨湿滑我的妈妈摔倒了,手摔破了。本来作为女儿我是想专门请母亲住一晚城堡酒店结束在南法的行程,结果变成这样。我很自责也很愧疚选择了这家酒店。
酒店环境如图,我们是标准双人间,从设施来看大家自己感受一下吧。
GGuest UserEverything was marvellous especially spastian duty manager who solved our very late check in .Great location except some reception staff who were ignoring our welcome till Duty manager Spastian upgraded our stay thanks to the lovely team in restaurant ❤️❤️❤️great stay
GGuest UserGreat hotel and location but not necessarily a 5 star service for reasons as follows:
1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do.
2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him.
3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it).
4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock.
Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.
GGuest UserWe arrived at the hotel which on first impressions was lovely. The receptionist offered to guide us around the hotel which was fine until we got to our room. We were informed that the air conditioning system was not functioning! We were advised to leave the patio door open all night and also offered a desk top fan. Unfortunately this resulted in 3 terrible nights sleep. We both failed to get anything more than 2 hours due to the room being so hot. Bearing in mind the hotel is 5* and not cheap, no offer of compensation was forthcoming. There was a bottle of tap water placed in our room which was replenished every night, unfortunately this made us both ill with a tummy upset.
Memories of this hotel will always relate to poor sleep and as a result has tarnished what should have been a wonderful stay in an iconic art deco hotel.
Very disappointing!
GGuest UserFantastic hotel with great location. Rooms were lovely with a terrace. Lovely touch at night with a turndown service. Chocolate and gold eye masks. Spa and rooftop pool were great especially after a long day sightseeing. Rooms cleaned to perfection and all fresh towels and bedding. Staff were fantastic especially Samantha who checked us in. She was friendly and gave plenty of recommendations for eating and heading out on day trips. She also brought balloons and welcome champagne as it was a special trip with a lovely card from the hotel staff. She was amazing and is a credit to the hotel.
Location 7mins to the beach and 7mins to the train station. Perfect for exploring the coast.
Will be returning to the hotel in the near future. Thank you for a special stay.
PPoodleOBaileyThis hotel in Avignon offers a great location, with a short 10-minute drive to the city center. The availability of free parking is a convenient perk. The rooms are spacious and well-maintained, providing a comfortable stay. Although the rooms are located on the second floor, the hotel staff is helpful and assists with luggage. The highlight is the amazing breakfast served in the garden, where guests can enjoy fresh orange juice from an automatic machine. The hotel also features a spa with a pool, whirlpool, steam room, and sauna that are open until late, allowing guests to relax and unwind.
YYilukaixuangeExcellent! The hotel is housed in a grand old building that has been meticulously renovated. The front desk and parking attendants provided great service. When I was having a beer at the restaurant, I asked a staff member about Bouillabaisse, and a short while later, they brought me a note with three nearby restaurant recommendations. As soon as you drive up to the lobby, staff members are there to take care of parking and other services. The location is fantastic, directly facing the Old Port and just across the square.
VVolkan Niyazi KarakoçDuring my trip to Cannes, choosing to stay at an iconic hotel like the Majestic Barrière was undoubtedly the best decision. Due to noise issues in the room I initially booked online, the understanding and experienced hotel staff promptly upgraded me to a fantastic Deluxe City View room. The presentations, gifts, and overall arrangement in the room were simply outstanding. I would also like to thank the concierge team for making reservations at all the restaurants and beach clubs.
Hotel near Palais des Festivals - Old Port, Cannes
Price per night from:CAD 1,564
9,0/10
Great
AAnonymous UserThe bathtub in the room is designed without a shower curtain, which is a bit inconvenient to use. Everything else is good, the area is quite large. It is very close to the sea, just across the road. There are luxury stores around, which is very convenient for shopping. There are also many dining options. The location, environment and service are all very good, and I am very satisfied with the stay experience.
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