5-Star Hotels in Nagasaki Prefecture, Japan

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

The location is superb as it's a hotel right inside Huis Ten Bosch. At check-in, all guests receive a passport for the next day, which is a great deal. Another excellent perk for hotel guests is being able to ride popular attractions from 9 AM the following morning. I also loved being able to walk around and take photos in Huis Ten Bosch even after closing hours. Our room had four beds and was spacious, but it felt quite old. The amenities were by Laura Ashley, and having a hair scrunchie was a fantastic touch.

This is definitely one of the best hotel in Nagasaki and quite affordable. I was very perplexed how cheap this hotel was, given that it has a huge room, public bath, sauna and amazing breakfast. This said, there are some issues I had. First is that the hotel’s location requires a bit of a walk from the station, which is not bad except you may need to go to the station more frequently because there are only a few good restaurant around the hotel. The public bath was a bit dirty because so many people were using it. There were definitely things floating in the water. Except for these issues other things were good.

Staying at Hotel Indigo Nagasaki Glover Street was a highlight of our trip to Nagasaki. The hotel is beautifully designed with a distinct British colonial character that fits perfectly into the historic Glover Garden neighbourhood — stepping outside, you’re just moments from Oura Cathedral and some of Nagasaki’s most iconic sights. The rooms are immaculate, stylishly appointed, and the bathrobes were a lovely touch after a day of sightseeing. Breakfast at Restaurant Cathedréclat — set inside what feels like a converted chapel — was a real experience in itself, with a tasty Japanese option that was genuinely delicious. The staff deserve a special mention: attentive, professional, and genuinely warm. Service was flawless from check-in to check-out. The only minor thing I’d flag — and it really is minor — is that the pillows are on the thin and soft side, which might not suit everyone who prefers a bit more support. A firmer pillow option would make this hotel absolutely perfect.

The location is fantastic, you can see the hotel right when you exit Nagasaki Station. The rooms are clean and comfortable, and the staff are very enthusiastic. The hotel's security control design is great; your room card only grants access to your own floor. There's a shopping mall right next door. The night view from the hotel is also amazing.

1. Both swimming pool and hot spring are provided with good stadium view 2. Staff are nice 3. Room size over 24 sq meter which is very big and clean 4. Room is comfortable and silent for sleeping very well 5. it is difficult to find hotel entrance by driving car and signage to hotel at nearby road is recommended 6. Free drinks are provided in refrigerator 7. Stadium view room is recommended for reservation 8. Car parking 2000 yen per night is a bit experience 9. Suggest Hotel to consider in providing stadium tour for hotel guests 10. There is no coin Laundry which is not convenient. 11. Not enoguh signage to hotel entrance when driving inside stadium

The Olive Bay Hotel is very good and can be said to be perfect. Convenient for self-driving, I rely on public transportation, the hotel is on the big island next to Sasebo, and the boat is within 10 minutes of Sasebo Station. I missed it at 1:30 in the afternoon and waited until 4:25. The boat was opened 15 minutes before the boat opened. There was a difference between holidays. Apple navigation is accurate, half an hour to the big island, there is no information office at the pier, no staff, no rental, fortunately someone called a taxi, I also let him send, he sent the last guest to pick me up, the pier to the hotel 7 minutes, Apple navigation said that walking for 15 minutes is definitely not possible, At least forty minutes. It was so beautiful to arrive at the hotel, regretting the three hours I wasted at Sasebo Pier. The room is also super good and can't pick any shortcomings. Carefully observe the hotel details are perfect, extremely clean and bright, and the maintenance is very good. The two meals with two meals are delicious and formal. The dinner red wine beef and the nature of the performance are excellent. The beef quality is excellent. The freshly cooked siphon coffee for breakfast is really delicious. The staff were all warm and serious. After checking out, they sent me to the pier. The hotel I wanted to stay in was much better than Beppu Intercontinental.

amazing! best hotel experience on my japan trip! service : amazing service from hotel staff & reception was very friendly [10/10] room : very spacious & very clean with many amenities! [10/10] location : 2-3mins walk, just opposite of nagasaki station [10/10] cost : amazing value given the great service & quality ($162 sgd for 2) [10/10] miku & I loved our stay! ありがとうございます！

The hotel is located right behind Huis Ten Bosch, and you can take a boat to Hotel Europe after 3 PM. Upon arriving at the hotel, the environment felt like a palace – very luxurious. In the evening, you can take a shuttle bus to the large public bath, which has indoor and outdoor hot springs and a sauna. Breakfast offers melon 👍 and red/white wine 👍.

Overall very satisfied, the environment is very good, the food is also very good. There will be a special car to pick you up at the pier, you can make an appoin**ent for a private hot spring, and there is also a gym. Overall very satisfied