SkyBay Hotel was great! It's changed it a lot over the past couple years. They have automated check-in now and the selection of cafes and shops in the lobby are very convenient and and open till late. The arcade is tons of fun! Visitors have the option of using the Infiniti pool and sauna for an additional fee.
The staff is helpful, and the room is clean and comfortable. However, in winter you are unable to adjust the temperature of your room. The views are incredible from skyBay Hotel. No wonder they pick this location for the drama business proposal!
We had a great time!
On the first night of our two-night stay, after dinner, we returned to our room to find the doorknob broken. I sustained a minor injury (a bruise on my knee) while trying to open the door.
The next day, I explained the situation to the front desk. Their response was, 'Can't you go out for a bit? We'll fix it while you're gone.' Given my frequent overseas business trips, I'm quite surprised that a hotel of this caliber didn't even bother to ask if I was okay after I got injured. Since it wasn't a major injury anyway, and Seamarq isn't exactly known for its service, I decided to just go along with it. I told them I'd go out for a tea and dinner and left.
Upon my return, I found that nothing had been repaired. So I called them again. The person on the phone from housekeeping said, 'We haven't received any such request. Let me check. Is there anything else you need?' When I said no, they let out an incredibly exasperated sigh, saying 'Yes... [sigh]'. It was truly absurd. I wasn't being difficult or demanding special service because of my injury, especially at a hotel charging these prices. So, to have the customer service team sigh at me was incredibly frustrating.
About 10 minutes later, the maintenance team came up. They then asked if I could leave again so they could repair it. I wondered why they made me leave earlier if this was going to happen. Anyway, I left and came back again, only to find it was just a makeshift repair. I was too fed up to argue further, so I didn't say anything.
I suppose I'll end up staying at Seamarq again when I visit Gangneung, as there's no real alternative until Shilla Monogram opens. I'll just think of this place not as a hotel, but as a ridiculously expensive luxury infinity pool. This was my fourth stay, and it seems that every time I come, the beautiful hardware is completely ruined by the service.
However, the service for other facilities like the pool and spa wasn't bad. (While not professional, there was a sense of thoughtfulness in many aspects.)
This resort is great! It's not crowded at all, even on the slopes, so we had a truly relaxing vacation. Getting to the ski resort was super easy and convenient. We were lucky enough to catch the tail end of the spring snow, which made my child incredibly happy. The breakfast spread was excellent, and they even had good quality packaged juices and yogurts. It's really an ideal spot for beginner skiers to settle in.
I went to see the winter sea occasionally because it was a nice hotel that I could see from the sea garden cafe beach, so I thought I would definitely go there at some time, but this time I went to see the cherry blossoms. I liked it very much.The parking lot was spacious and it was easy to park.The front desk staff were friendly and the room was assigned as requested in advance.The room was tidy and the view was sea view. I was able to see the sunrise right away, and I gave me a free tasting ticket for the hotel bar, so I had dinner at a nearby sashimi restaurant and had a cocktail while watching the night view. Friendly, cocktails were delicious too.
There are convenience stores, restaurants, BHC chicken and Hanaro Mart nearby, so you can walk around, and our sushi restaurant for dinner was a very neat sashimi restaurant full of Korean food.
Nice hotel, restaurants, and the cherry blossoms of Yeongrang Lake in full bloom.. It was the best trip this spring.
The elevator was uncomfortably hot because the air conditioning wasn't working, and it felt especially cramped when it was full. This definitely needs improvement. However, the facilities were excellent and very comfortable, and the overall layout was well-designed. What's more, unlike the heated pool in Sokcho which had an unpleasant odor, Samcheok's was perfectly clean and odorless. I'd definitely love to go back.
The location was great! The walking trail was nice, and when you go down the walking trail, you can find Wiongchi Port, where you can eat crab and raw fish set. It was delicious. It was a shame that I only stayed for one night. That's right, the sauna was nice. Next time, I want to go long~~🥳💞
This is an absolutely amazing hotel! It's very pleasant and has a fantastic view. The front desk staff are incredibly kind and polite. They're also very responsible. After I checked out, they found my lost item and called me to say they would send it by mail. I had been so upset, blaming myself and feeling anxious, so you can imagine how grateful I was for that call. The Monogram Gangneung hotel staff are truly wonderful and responsible. Thank you so much!
I had a very comfortable stay for three nights in Gangneung, thanks to how clean and well-maintained the accommodation was.
The breakfast was fairly simple, but more than enough to start the day, and I especially appreciated the sense of space, which made the whole experience feel relaxed and comfortable.
Getting around was easy whether by bus or taxi, and the location made it convenient to visit nearby attractions like Ojukheon and Jungang Market. For those travelling by car, the spacious parking area is definitely a big plus.
There’s also a lovely pine forest path just behind the property, perfect for a quiet stroll. The ocean view from the room really added to the holiday atmosphere, and being able to enjoy both the sunrise and sunset was one of the highlights of staying at Shilla Monogram.
Facilities: The room only had one pair of slippers in the toilet. There was no clothes rack in the toilet, only a hook behind the door, which was clearly insufficient. There should be at least three racks, one for dirty clothes, one for clean clothes, and one for towels, hung separately.
Cleanliness: We stayed for two days, and no one came to clean. We even had to take our own trash out to throw it away. The mosquito screens were very dirty, probably hadn't been cleaned in a long time; our hands were black after touching them. Two rooms didn't have air conditioning, which could be very hot in the summer.
Environment: Located at the foot of Seoraksan Mountain, the air is fresh and the environment is beautiful.
Service: The room wasn't cleaned. The breakfast was quite good; you could bake your own waffles.
The ocean view room was truly breathtaking. The rooftop observation deck offers stunning views of both Seoraksan Mountain and the East Sea. The gym boasts ocean views and even doubles as a dance studio. The mango smoothie in the 4th-floor lobby was delicious. A game room in a hotel was a first for me! It's only a 10-minute jog to the Sokcho Ferris Wheel, and right behind the hotel is a port famous for its fresh seafood and crabs.
Great
235 reviews
9.0/10
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8.5/10
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Its awesome and we didnt know it has hot spring sauna. We wont miss it next trip.
The hotel was superb, right on the beach and had spectacular views. The rooms were excellent with great facilities. The iPad in the room giving you up to date information was very useful. The staff were friendly and helpful. There were plenty of restaurant choices in the hotel. The evening buffet on the top floor was expensive so we didn’t eat there. 108,000 won per person. There were cheaper alternatives in the lobby. Unfortunately, you had to pay extra to use the infinity pool and gym so we didn’t do this. 35,000 won to use a pool seemed unfair and should be built into the price of the room. I would highly recommend anyone to stay there.
It was a very nice experience - of course the hotel is more expensive due to its unique ”design”, but for us it was worth it (we only stayed one night). The staff is friendly and helpful, the rooms were nice and clean and parking was included. Only thing is, that there is a little walk from the parking lot to the reception, but there are carts that can be borrowed. Also the surrounding area is nice and has some viewing spots worth exploring. We had nothing to complain.
Would like to commend front desk staff Jason for personally attending to our check-in. He had painstakingly showed us to our Block B apartment room helping to also push 1 of our bags. As the room did not provide us with a sunrise view, had requested for a room change for the 2nd night and Jason himself again personally came to help us with the room transfer movement. His good english was a also pleasant surprise.as also his charming attitude and smiling look. The resort should cherish such young & kind-hearted staff. Kudos to him! Also, there was a manager (unfortunately could not remember his name who had a christian name to his name tag and slightly burly sized) @ the indoor pool/spa reception who should be praised for also taking the trouble to allow us entry (though we did not book any slot) on our check out day for us to take some photo pics for remembrance. He actually helped us take our couple shot, took the time to showcase us the nice indoor pool and its magnificent balcony view before accompanying us out and showing us the way to the beach. Thank you kind sir! The fantastic service we received from above 2 gentlemen is really testament to Shillamonogram's astute and comprehensive staff training especially with focus on customer satisfaction. Well done Shillamonogram. Will certainly recommend the resort for a wonderful staycation.
Sooooooo niceeeee!!!! We will definitely come again for a skiing trip. We took a 2 bed-room with kitchen unit facing the skiing hills. The view is awesome. As a guest staying at VivaldPark, we got a 10% discount for the Snowyland Ticket. Unforgettable memories.
Excellent stay. Better than expected. I was worried that it would be crowded at the lobby/ common areas due to proximity to casino which was not a preference. The lobby of convention hotel is grand, peaceful and modern. I was also worried that it would be inconvenient to reach the ski slopes however the shuttle buses were frequent and you can get to the slopes quickly. The bus stop drop off point is right outside the ticket office for ski passes Hotel service was welcoming and superb from check in/out to housekeeping. As foreigners we received discount coupons for ski rental and pass. View from room was nice and loved the cream and shower gel etc. Room service was quick and portions are huge. Also how it was delivered was really good too with the robot. Overall very good and comfortable stay.
My friends and I came to Intercontinental Alpensia because we got a really good deal and expected to experience snow right at the resort. The snow arrived a bit later than we hoped but honestly, we still had such a good time! The room was lovely, the weather was perfectly chilly (sometimes too cold.. so come prepared!) and we were lucky to catch real snow at Mount Balsangwan by taking the cable car at nearby resort (Mona Yongpyeong) We have to give a huge shout out to the in-room dining service; the Beef Risotto and Frutti di Mare Pasta were soooo good. Truly delicious! The whole area is so pretty and calm, especially with the Christmas vibe when we visited. Everything felt cozy and magical. We definitely plan to return! ❄️💙
Snow slopes are just at the door. Alpensia town is just downstairs with good amount of restaurants. The buffet breakfast is good. We stayed for 3 nights coz kid like ski. However staff not good at English, bit difficult to communicate sometimes.
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