5-Star Hotels in Marrakesh-Safi, Morocco

Definitely a very very old heritage hotel with a lot of history! The hotel premises are stunning. The reception and lounge staff were so nice and helpful. I do think, the hotel could do with a litte but of refurbishing especially for the rooms. But I cannot complain! Got the best deal, and had a really good time and the breakfast out in the garden under orange trees was like straight out of a movie! Loved it!!! Great location, close to many more hip and happening hotels, bars, restaurants and cafes.

Staff and hotel we couldn’t fault. The staff were so helpful nothing was too much trouble we got two phone calls to check all was okay. Highly recommend both the restaurants. Salah extremely friendly kept us hydrated whilst chilling around the pool.

The hotel interior is incredibly beautiful, and the room itself is spacious and comfortable. There's a safe in the room, which wasn't mentioned in the description. Despite facing the road, it wasn't noisy at all; we could sleep soundly with the windows closed. The only minor inconvenience was the lighting setup in the room. There's no main overhead light, just small bedside lamps. One lamp is quite bright, while the other is barely more than a nightlight. The switch system is a bit complicated; you can only turn off the nightlight along with all the other lights in the room. And if you want to turn on another light (like in the bathroom), the nightlight also comes on, which isn't ideal at night if someone else is sleeping. Breakfast was delicious, especially the pastries, pancakes, and orange juice. The hotel's location is quite convenient: about a 10-15 minute walk to the train station and a 40-minute walk to the Old Town. It's also close to the airport, about a 15-minute drive.

Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking. This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience. From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy. The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout. The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour. There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm. Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels. We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display. The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness. I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family

I had an exceptional stay at this hotel! From the moment I arrived, the staff was incredibly welcoming and attentive, ensuring every detail was taken care of. The room was spotless, beautifully designed, and equipped with all the amenities I could need. The bed was so comfortable, and I woke up feeling refreshed every morning. The hotel’s location was perfect, making it easy to explore the nearby attractions. I especially loved the [mention specific feature, e.g., rooftop pool, delicious breakfast buffet, or stunning views]. It truly added to the overall experience. What stood out the most was the level of service—every staff member I interacted with went above and beyond to make my stay memorable. I highly recommend this hotel to anyone looking for comfort, convenience, and outstanding service. I can’t wait to return!” Let me know if you want it tailored to a specific hotel or experienc

It’s a beautiful designed hotel, well located in a nice area with shops and restaurants. The rooms were spacious and clean. Friendly staff, great swimming pools and beautiful gardens. Only con was check in. When a arrived in my jogging outfit and tired, no one of the staff offered to help me with my luggage. I guess because I wasn’t looking fancy, but that shouldn’t matter since I’m still a customer. Also at the check-in there were 4 staff members and one helping the clients in the queue. After 15 minutes one of the staff members asked the others to help the clients waiting for the checkin, this must be improved. But it didn’t effect my stay. I stayed a week with my daughter and we had a really nice stay.

It was okay. nothing special for a “5 start” resort. Arrive after 3pm and didn’t get checked in until after 4pm

It was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.

Dear Sofitel Marrakesh Team, As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year. I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities. fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for. Thank you for taking this into consideration, and I look forward to many more memorable stays in the future. Warm regards, Soufiane Maadad

Amazing hotel, perfect escape from the chaos of Marrakech. Great service, lovely staff, peacful and tranquil. Not much to do in the evenings, but with the perfect company you don't need entertainment and it's anyways a good distance, within a 15/20min taxi ride to Marrakech