5-Star Hotels in Faro District, Portugal

Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile  “deal” was for one guest in room.  Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese.  The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts.  He appeared unkempt with s dirty shirt and was unshaven .  His attitude was aggressive and disrespectful in the extreme.  We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors.  This was patently a lie as the initial receptionist told me that the hotel was not fully booked. While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot.  She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan.  She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around.  Other staff around the property didn’t seem overly friendly to guests as well. It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue. Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces.  Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice. I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.

Hôtel sympathique avec une belle decoration sauf la chambre vieillotte

At best its a 4star property. During our stay hotel wasnt at its best, so ill put 3.5 stars. Hotel entrance looks like a train station waiting room. For a moment we thought that we are underground as its dark everywhere inside the hotel. Toilets were smelly on the entrance ground, Windows were cleaned on Christmas last year i think. Dirty floors. Rooms are dingy, but spacious.. Lots of cupboard space. you cant use the mirrors in bath area as its too dark. Water in Toilet bowl keeps on going unless you fiddle with the push buttons. TV Remote was filthy. Towels are from the 10th century, use with care! Toiletries are basic brands, nothing oo la la! Breakfast is good, not excellent. Theres a live station for omelettes and pancakes. Coffee from nescafe machines with pods, again not very 5 star standard. Stay here if you have a good price deal but not high expectations. DO NOT EXPECT 5 STAR SERVICE! You have been warned.

Booked a panoramic balcony suite - room was fantastic all you could need, x2 bathrooms, kitchenette, living area and large bed and balcony with views. The buffet breakfast had a wide range of choices and was to high standard and well stocked - really enjoyed it ! I ate a snack on the evening in the mezzanine bar, it was ok but not amazing. The quality of the red wine and attentive service in the bar was very good. Checkin and out quick and very well organised and lovely communicative staff. My personal preferences, would be that in the evenings there is a buffet meal option, rather than pre booked restaurant or pizza as it is somewhat limiting. And minor but attention to details - a suggestion that the room stock only local/Portuguese products such as the water, should really be from Monchqiue... and provided toiletries felt a bit random a mix of English and Portuguese - felt a bit like what was just leftover rather than a collaboration and quality there. Overall excellent stay and will definitely be back.

A beautiful hotel surrounded by magnificent gardens. We'd barely arrived when something unimaginable happened: a blackout on the Iberian Peninsula. The hotel managers responded in an exemplary manner: they provided information, provided everyone with a water bottle, and served cold meals and free grilled dishes in the restaurant in the evenings. The emergency generator also ran for a few hours. So, despite the uncertainty, we felt well looked after. Enjoying the sun by the beautiful pool area is also nothing to be sniffed at. The breakfast buffet was varied, including a good selection for vegans and vegetarians. We really enjoyed, among other things, the delicious, sweet fruit.

Excellent ! It's to repeat! The only one otherwise, the solelua restaurant, the doses are small, the service was perfect, but as far as the menu is back I will choose one of the other restaurants available!

Isolated, quiet place, good for summer. I think there might be access problems to the hotel if there are many visitors, as it's an extremely narrow road and only one car can pass at a time. The spa pool is very small and we have to walk there, which in winter and during rainy and cold weather, which was my case, we ended up not going, and the hotel reservation was made for that reason, so we were sad. The room didn't have the air conditioning working on the first night, as the technician tried to fix it, it got a little hotter, but nothing special to have normal thermal comfort. I only recommend this hotel for the summer.

Review of Bordoy Grand House Algarve Our stay at the Bordoy Grand House Algarve was nothing short of exceptional. From the moment we arrived, the service was warm, attentive, and genuinely personal — every staff member made us feel completely at home, without being overbearing. The hotel itself is stunning. It’s beautifully restored with vintage charm and elegant touches throughout. We loved the rooftop pool and bar area — the perfect place to unwind with views over the Guadiana River. The location is ideal too, just a short stroll from the marina and town square. One of the highlights was the food. Breakfast was a delight — fresh, high-quality, and served in a peaceful setting. We also had dinner at the Grand Salon Restaurant and it was incredible — a fine dining experience with local flair and beautifully presented dishes. The little touches made all the difference — from the turn-down service to the thoughtfully curated interiors. We left feeling relaxed, pampered, and already planning our return.

We arrived Monday 11 at 15.10 we went to the reception to check in, according to your page from 15.00 we could enter the rooms. After 2 hours to get the keys, they said because the kitchens hadn't arrived... we entered the room and decided to stay in the pool that afternoon. The hotel is very comfortable and comfortable. The same seed jam that was over every day, today was green (unappetiteable). The room was very comfortable and the room was very comfortable. At 17.00 there is not yet the clean room... we please do it and take more than 1 hour to come to do it. To be a quite normal 5-star hotel... I expected more after paying €700 for 5 nights.

Beautiful hotel with amazing staff. We only had one night here so didn't get to appreciate the surroundings and facilities. Amazing staff at reception on arrival and at breakfast (such a wonderful lady who helped us with all our orders) Lovely, clean, and fresh room. **The only issue I have is the shower, its fine with the blind down and lights off but if you wasnt with a partner, it could be quite embarrassing Will visit again