5-Star Hotels in Samarqand, Uzbekistan

Lovely hotel about 30 min walk from the main sites so ok. On a pretty busy road and our balcony was noisy because of that. The window insulation at night was good though. Breakfasts ok as long as you don’t arrive after tour parties who eat everything and it seems to take them too long to refill. Some mornings no chopped fruit, some mornings no smoked salmon. Room was massive and bed very comfortable. Quiet other than road noise. Pool would have been nice but wasn’t heated at all so in October was freezing and not useable which was a shame

Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.

The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.