5 Stars Hotels in Southern, Zambia

amaizing experiemce

A very interesting hotel with animals that walk past you - BUT the services just don't match the ambience... They have different adapters, like Kenya and Tanzania. They are not in the room, when we asked at the reception they forgot to bring them. There were a huge number of mosquitoes in front of the door to the room, so you let quite a few of them into the room when you opened the door. There were at least 30 of them in the room, so we spent at least an hour before going to bed to kill them all. In the morning at breakfast (which is very good and with a rich selection), we had to ask for napkins, some other tables had them. And the worst thing that you have to be very careful about, we had an activity booked in the morning at say 10.00. We waited in front of the entrance for about 45 minutes and there was no driver!? Then they gave us another car. And in the afternoon things get worse!? We had an arranged helicopter tour and again there was no driver!? We barely caught the last appointment... There at the helicopters they told us that it wasn't even organized, confirmed, and despite the fact that they came to collect the payment the day before, there was no host working for them... I went to see the general manager, who was not too happy about the matter interested... (poli poli - hakuna matata - slowly , no problems- relax) In short, you have to be very careful when booking activities. Finally, a lady at the reception booked us a transport to the airport (her colleague's?), which left us at the wrong airport. Fortunately, they are both very close... I probably forgot to mention something, because the ambience is really very nice and interesting, but the service is really not at the level of all that.

amaizing experiemce

A very interesting hotel with animals that walk past you - BUT the services just don't match the ambience... They have different adapters, like Kenya and Tanzania. They are not in the room, when we asked at the reception they forgot to bring them. There were a huge number of mosquitoes in front of the door to the room, so you let quite a few of them into the room when you opened the door. There were at least 30 of them in the room, so we spent at least an hour before going to bed to kill them all. In the morning at breakfast (which is very good and with a rich selection), we had to ask for napkins, some other tables had them. And the worst thing that you have to be very careful about, we had an activity booked in the morning at say 10.00. We waited in front of the entrance for about 45 minutes and there was no driver!? Then they gave us another car. And in the afternoon things get worse!? We had an arranged helicopter tour and again there was no driver!? We barely caught the last appointment... There at the helicopters they told us that it wasn't even organized, confirmed, and despite the fact that they came to collect the payment the day before, there was no host working for them... I went to see the general manager, who was not too happy about the matter interested... (poli poli - hakuna matata - slowly , no problems- relax) In short, you have to be very careful when booking activities. Finally, a lady at the reception booked us a transport to the airport (her colleague's?), which left us at the wrong airport. Fortunately, they are both very close... I probably forgot to mention something, because the ambience is really very nice and interesting, but the service is really not at the level of all that.