4-Star Hotels in Kent, United Kingdom

We were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not good….the menu is very sparse and the service was very poor.  They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.

We booked this hotel for location and spa. The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool. Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities. The shutter to the spa was down before 6pm on Valentine’s day. At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm. When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel. The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while. The area where the jacuzzi used to be had been boarded up and looked like it’s had been for a long time. The pool was cold and also dirty.

It's a premier inn, so the standard room. Comfy bed for the night was all tht was needed, only thing I could've grumbled about, was the extractor didn't work in the bathroom, so the room smelt a little damp. Apart from that, great service at reception, good breakfast

Booked to stay here over half term with my daughter for a couple of nights - had a cosy room which was just right for the two of us. Front reception staff were really kind and helpful. Breakfast was lovely - the lady there was so nice and although was busy as she was on her own, she was always smiling. We dined in the restaurant one of the evenings - food was delicious but the heating wasn’t working on that floor so the whole room was cold. Bar / restaurant staff were really nice. Overall, we had a lovely stay and we would recommend this hotel to friends and family.

All fine. They put up a banner and balloons for a birthday.  Only neg is if you’re staying in a room to the left of the hotel then you have to walk through reception to get to the wellness centre which isn’t very nice when in slippers and robes.

Hotel was lovely. Staff were very helpful. Very clean. Perfect breakfast. We are going back soon with some friends. Would recommend it 100%

Amazing experience… Very nice location, hotel receptionist was polite and helpful, Clean rooms with everything i needed. Would definitely recommend

Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it! Also recommend the afternoon tea :)

Checking in at reception was quick & easy. The room was spacious with a large king-size bed which was comfy and the room was toasty. Good value, would recommend and stay again.

I used Hilton's a lot on business in the past & Dover lived up to my high expectations. Booked 3 twin rooms for 3 nights for a reunion. Very happy with our stay & will book again. Friendly, attentive staff. Spotlessly clean rooms & bathrooms. Some of the comfiest beds we've slept in. A few issues with (cold) breakfast (resolved) & a great selection. Some of our party enjoyed the sauna. One downside - the single lift is very small & slow creating a bottleneck.