4-Star Hotels in West Midlands, United Kingdom

We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.

My 2nd time staying here. Service and environment beautiful. Set in the grounds of university of Birmingham. Very peaceful as not of a public road. Staff are very friendly, decor has a Scandinavian feel. Food is reasonably priced.

Beautiful grounds. Thankfully the heating in the room works. There are however no lifts and the way to the rooms from reception is confusing. But nice staff, and Sherelle at the restaurant who was our waitress was amazing and thoughtful and made sure my team and I were well looked after.

This place can accommodate four people traveling together. It's in a very safe location next to Birmingham City University, and there are two supermarkets downstairs with normal prices. You can take different routes from either side of the hotel to the city center every day. It's very quiet, you can only hear the seagulls. There's also a great Indian restaurant in the area opposite. It's very close to the hotel, you can reach the Canal House (canal-side area) within 2 minutes, and just a short walk from there is old Birmingham.

It was a nice hotel but with phone network I struggled and also only 30min free WiFi daily you have to pay afterwards. Most times I get closer to the window or the door to get good signal.

Great location – about a 5–6 minute walk from the train station, and Chinatown is right outside the hotel, so it’s very convenient for food and getting around. The room was quite spacious, which was nice since I stayed here with my partner for a Valentine’s Day trip. That said, the facilities feel a bit outdated, and the water pressure and temperature in the bathroom weren’t very stable.

The location was perfect within walking distance from New Street Station, Sea life centre, Lego Discovery centre, Art gallery and museum. The check-in staff was super nice and friendly, we arrived earlier but they were happy for us to check in as our room was ready. The room was clean.

This is my second time staying at this hotel. The staff are very friendly, and the service is as excellent as always.