4-Star Hotels in West Yorkshire, United Kingdom

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Excellent! The night view is beautiful, and the breakfast is incredibly rich and delicious! The room is very neat and clean! The staff are extremely friendly and quickly resolved any issues!

The hotel is in an excellent location, very close to the train station, and within walking distance to places like the City Hall. The room was a bit small but clean, hygienic, and well-equipped. There's a paid underground parking garage. Breakfast was standard. Check-in and check-out at the front desk were both very quick.

Room by reception, very very noisy. No soap and shower gel in the bathroom. No hair dryer. Hotel wasn’t busy and there was plenty of rooms of the same one we booked but, they chose to stick us there. That room should oy be used when hotel is at capacity. Think the receptionist was only interested in upgrading us for an extra fee. She sort of blackmailed us, she said this is your room if you don’t upgrade, like wth

The hotel itself was excellent and well appointed for our purposes. I would definitely book to stay again. Particularly convenient for Temple Newsam park where we were attending Slam Dunk festival, and for M1 access. The only issue was checking in, where the hotel only had one room listed under the booking reference although all my paperwork confirmed I had booked and paid for two. On a full weekend, it was disconcerting. After a lot of head scratching, they noted there was another room booking made 1 minute after the one they could find, that didn't have a name attached. Not sure if this was an issue with trip.com or Ramada systems, but it did cause inconvenience and stress to both us and the staff trying to check us in. Perhaps this issue could be looked at please?

A comfortable stay in quiet, clean and well resourced rooms. The hotel is located near the train station and in walking distance to all city centre locations. Stayed multiple times and always happy to return.

This was the best value-for-money accommodation during my 20-day in-depth tour of the UK. The location is practically central, just a few hundred meters from the train station. There's public parking next to the hotel, though it's a bit pricey at £37 for one night. Right next to the hotel is a shopping mall with everything you could need, including lots of great food. There's a Thai restaurant there that's particularly excellent. If I ever come back, this will definitely be my go-to hotel again 🏨

We enjoyed our stay,a little disappointed that check in was delayed till 4.15pm as the laundry had not been delivered.We were offered a complimentary drink however I would have appreciated a message to forewarn us of the delay. Any way things happen. Our room on this occasion was larger than the corner room we had a few nights earlier and the temperature was good (the air conditioning was faulty previously so the room was very cold )Breakfast was good with plenty of different options . After check-out we were able to store our luggage for a few hours before we departed for the airport. Staff are polite and respectful and I would be happy to recommend this hotel and to stay there again in the future.

Lovely overnight stay at Queens for a concert in the city. Location is ideal (attached to the train station). Excellent, friendly staff. Did online check in before arrival which made it quick and simple to collect key card from the reception. The room was spacious and clean with everything you’d need. Limited noise from outside even though the hotel is slap bang in the city centre. Would stay again.

Good staff and food; however, the hotel is now looking quite shabby in places - worn carpet and stained bathroom fittings. Note, soft beds and no USB Ports.