It’s definitely a 5 star hotel experience, the staffs at the reception is very helpful and professional.
There’s a petite yet posh boutique located at the lobby, traditional Japanese restaurant, western cuisine and Chinese restaurant with standard, yet the price is reasonable.
Although the double bed room is a little bit small, but mattress is comfortable, toilet amenities are with “full Japanese standard” ;)
The location is great, with family-mart, 7-11 and some little restaurants surrounding around. There’s even a local wet market around the corner, local shopping malls with affordable price. As it’s nearby the Sendai station, it’s convenient to go Tokyo or other prefecture, this city center is amazing and filled up with all branded name chain stores.
This hotel is about a 10-15 minute walk from JR Sendai Station, or just one subway stop away. The front desk staff were incredibly welcoming, and communication in English was seamless. You need your key card to operate the elevator, which adds an extra layer of security. The room was surprisingly spacious for a business hotel, with new furnishings and a large bathroom. It even had a bay window, a small sofa, and a desk – truly a pleasant surprise! The bed was also very comfortable.
On the ground floor, you can pick up various amenities, including DHC cleansing oil and skincare products, and even bath salts and mouthwash.
There's a convenience store and McDonald's right outside the hotel, making dining very convenient. Many bus routes stop right outside, and there's also a highway bus terminal nearby, which makes getting to other places very easy.
I would definitely choose to stay here again on my next visit to Sendai.
Excellent location, super convenient! It's just a 2-minute walk from the Shinkansen exit to the hotel. You pass by a food street with all sorts of restaurants on the way. You take the escalator up to the 4th floor to check in. On the 4th floor, there's a lounge exclusively for guests where you can enjoy free coffee and juice. There's also a gym, and the view is quite nice. The room is spacious enough for two people. And the Gyutan (beef tongue) street inside the station? A perfect 100%! 💯
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
We booked one room on the first day it seemed like a Japanese bathroom that the floor is wet Probably not renovated yet The next day we got the room with modern bathroom
Our stay was pleasant the rooms were clean Thanks to google translate that even the front reception was not quite fluent in English we could communicate very well Very convenient location Right next to the main train station a lot of restaurants to choose from also next to the shopping mall There is a fish market nearby but most of the fish is for your own cooking Can not buy fresh sashimi there There is a seafood restaurant close to the market
Great location, just a five-minute walk to Sendai Station. It's like an upgraded version of a Richmond Hotel, with newer facilities than the usual ones. They offer complimentary tea, coffee, drinks, and ice cream all day, plus noodles in the evening and free welcome drinks. There are also many gyutan (beef tongue) restaurants nearby.
The room was quiet, clean, and looked very new. The front desk staff spoke fluent English and provided excellent service. The building's earthquake resistance is outstanding – early this morning, there was an M5.7 earthquake in Miyagi Prefecture (intensity 3), and I felt both the bed and the entire building shaking (O_O)! Despite that, it felt very secure! You can stay here with complete peace of mind!
Complimentary toiletries are available on the 1st floor, along with tea and coffee sachets. On the 2nd floor, you'll find washing machines, dryers, a water dispenser, vending machines, and an ice maker.
The room was quite spacious. Both the hairdryer and showerhead were high-end Refa brand, which was a pleasant and novel touch. Daily complimentary bottled water is also provided.
No deposit was required, check-in was quick and convenient, and check-out was incredibly fast! Highly recommended!
Just a few minutes' walk from Hirose-dori subway station, the hotel's location is extremely convenient, surrounded by numerous dining options. Having a convenience store on the ground floor is also a reassuring plus.
We stayed in a moderate non-smoking room for two. While the queen-sized bed was comfortable, it felt a bit cramped for two, though it would likely feel quite spacious for a solo traveler. The mattress firmness was just right, and the air purifier was a welcome amenity.
The bath area was nicely separated from the toilet, preventing any concerns about water splashing out, and the rain shower was a pleasant feature.
The front desk staff were friendly and left a positive impression.
One minor point is that the air conditioning throughout the hotel, including the lobby and hallways, felt a bit too strong. The complimentary coffee service in the lobby was a nice touch, but it was a shame that it couldn't be taken back to the room.
Overall, it's a clean hotel with excellent service, and we left feeling very satisfied.
Mitsui Garden Hotel in Sendai is about a 15-minute walk from JR Station, just past the shopping street. There's also a bus stop right outside. The hotel is very new, with a great ambiance and kept spotlessly clean. The breakfast selection is excellent, offering both Japanese and Western options. The service is also top-notch. I'd definitely choose to stay here again next time.
Location is gd w Donki, family mart and many eateries choices around 👍🏼 hotel services are gd free soba supper fr 9:30- 11pm , free drinks at lobby and free ice cream after hot spring bath with comics corner really relaxing ! We enjoyed our stay here and hope to b back again e families in nearer dates
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GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
BBosiLeeThe room was quiet, clean, and looked very new. The front desk staff spoke fluent English and provided excellent service. The building's earthquake resistance is outstanding – early this morning, there was an M5.7 earthquake in Miyagi Prefecture (intensity 3), and I felt both the bed and the entire building shaking (O_O)! Despite that, it felt very secure! You can stay here with complete peace of mind!
Complimentary toiletries are available on the 1st floor, along with tea and coffee sachets. On the 2nd floor, you'll find washing machines, dryers, a water dispenser, vending machines, and an ice maker.
The room was quite spacious. Both the hairdryer and showerhead were high-end Refa brand, which was a pleasant and novel touch. Daily complimentary bottled water is also provided.
No deposit was required, check-in was quick and convenient, and check-out was incredibly fast! Highly recommended!
LLIANGLlANGThe vending machine doesn't accept new banknotes yet, so I had to ask the cleaning lady for old ones. Every time I go to do laundry, I have to walk through the lobby, basically shamelessly in my slippers and pajamas. I wish the laundry room was on the second floor. The currency exchange machine should be near the laundry room, but I couldn't find it and frankly, I was too lazy to look (=TェT=). I also couldn't find a dry cleaning bag in the room; it would be great if one could be provided for every guest.
11391090****Excellent location, super convenient! It's just a 2-minute walk from the Shinkansen exit to the hotel. You pass by a food street with all sorts of restaurants on the way. You take the escalator up to the 4th floor to check in. On the 4th floor, there's a lounge exclusively for guests where you can enjoy free coffee and juice. There's also a gym, and the view is quite nice. The room is spacious enough for two people. And the Gyutan (beef tongue) street inside the station? A perfect 100%! 💯
GGuest UserI am so glad I chose Komatsu-kan during my stay in Matsushima. The receptionist was friendly and very helpful. When I told him I am a vegetarian, he kindly informed the kitchen to exclude animal flesh and seafood from my meal. (Usually, hotels ignored my food request, or they just gave me tofu and pickles for my meal.) The next morning, I was so surprised to see my breakfast. I loved the fresh salad, steamed vegetables, over-easy eggs, chawan-mushi, and the pickles even tasted better than before.
Then the room surprised me with the pine tree and the beautiful sea view. The next morning I woke up at 4:45 to see the sunrise. Just from my room, I could see the sun slowly rising from the other side of the sea. Stunning! I really enjoyed the little Me time here.
Actually, this hotel is well-maintained, and that helps raise the value of it. I also love the fresh little flowers right next to the washing basin. And the people working here are quite ya-sa-shi. They are kind and gentle. Generally speaking, this is a nice place worth staying and relaxing in.
MM262711****The hotel is super close to Sendai Station, making transportation very convenient. It's also near Tohoku University, Sendai Asaichi (morning market), observation decks, and 7-Eleven.
The hotel service is excellent; check-in and check-out were quick and easy.
The rooms are well-equipped, clean, and tidy, with water and toiletries provided. When leaving, I noticed in the reception area that the hotel has won many awards. The breakfast buffet isn't huge, but the variety is decent, typically Japanese. They even have Sendai's famous Zunda Shake, so no need to go all the way to the station to buy one! Whether for leisure or business, it's a solid, comfortable stay without any real drawbacks.
On the day before I left Japan, there was a tsunami and earthquake. I was in such a panic late at night that I ran down to the lobby in my room slippers to consult with the manager. I apologize for that; please forgive me. I later realized that the staff on duty in the lobby were incredibly polite, warm, and helpful in their replies, and they all remained very calm.
RRenshengchanMitsui Garden Hotel in Sendai is about a 15-minute walk from JR Station, just past the shopping street. There's also a bus stop right outside. The hotel is very new, with a great ambiance and kept spotlessly clean. The breakfast selection is excellent, offering both Japanese and Western options. The service is also top-notch. I'd definitely choose to stay here again next time.
MMarble202Transportation: easiest with a 50-min taxi ride from Sendai airport unless int’l traveler wants to transfer via trains/buses. Nearest bus stop/little township is 遠刈田温泉 (13-min by foot to the Inn).
Key feature is open air onsens in forestry — this is why I chose to stay. Delightful breakfast and dinner (during dinner, there are all-inclusive drinks menu + additional charge ones). I enjoyed the 2nd night’s beef/daikon pot in particular. There are hearth side afternoon refreshment, happy hour beer, post-dinner snack that you will be kept fed warmly.
The aircon in Buna room would blow directly on the head so the fan blade should be adjusted.
Staff English speaking capability varies but they made every effort in solving problems. Little hiccup after checking out that the bus time table the Inn indicated was outdated, but I still managed to change my route in the fly, which is the beauty traveling in Japan.
GGuest UserThe location is fanastic. It is close to Sendai JR Station, Sendai Morning Market and shopping streets. It is especially important given we have 2 ninety-year-old ladies in our group.
Breakfast was great. The dining hall was of Art Deco design. It had a mixture of western and Japanese dishes. The amount was plentiful and quality was good.
The onsen was free. There were jacuzzi and old water bath. It is pity that there was no open air bath.
We would consider a return if we happen to come back to Sendai.
NNassohotThe hotel here has spacious rooms with Japanese futons to sleep on. The rooms are clean and the front desk staff provides good explanations. The onsen here is very large and has many pools. The lounge provides clean services twice a day. In the evening, there is unlimited wine, beer, and snacks. Breakfast is good, with a wide selection and delicious.
If I have the chance, I will definitely come back to stay here again. I would like to recommend this hotel
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