It’s definitely a 5 star hotel experience, the staffs at the reception is very helpful and professional.
There’s a petite yet posh boutique located at the lobby, traditional Japanese restaurant, western cuisine and Chinese restaurant with standard, yet the price is reasonable.
Although the double bed room is a little bit small, but mattress is comfortable, toilet amenities are with “full Japanese standard” ;)
The location is great, with family-mart, 7-11 and some little restaurants surrounding around. There’s even a local wet market around the corner, local shopping malls with affordable price. As it’s nearby the Sendai station, it’s convenient to go Tokyo or other prefecture, this city center is amazing and filled up with all branded name chain stores.
This hotel is about a 10-15 minute walk from JR Sendai Station, or just one subway stop away. The front desk staff were incredibly welcoming, and communication in English was seamless. You need your key card to operate the elevator, which adds an extra layer of security. The room was surprisingly spacious for a business hotel, with new furnishings and a large bathroom. It even had a bay window, a small sofa, and a desk – truly a pleasant surprise! The bed was also very comfortable.
On the ground floor, you can pick up various amenities, including DHC cleansing oil and skincare products, and even bath salts and mouthwash.
There's a convenience store and McDonald's right outside the hotel, making dining very convenient. Many bus routes stop right outside, and there's also a highway bus terminal nearby, which makes getting to other places very easy.
I would definitely choose to stay here again on my next visit to Sendai.
Hotel is located right in the JR Station building so it was super convenient. There’s plenty of shops and restaurants in the same building as well.
Checking in was fast and simple. Room was okay but only 1 pillow per person was provided. The hotel front desk gently rejected to give extra drinking water when we requested. The city view from our room was very nice.
For a no-frills stay, this hotel is still great though.
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
We booked one room on the first day it seemed like a Japanese bathroom that the floor is wet Probably not renovated yet The next day we got the room with modern bathroom
Our stay was pleasant the rooms were clean Thanks to google translate that even the front reception was not quite fluent in English we could communicate very well Very convenient location Right next to the main train station a lot of restaurants to choose from also next to the shopping mall There is a fish market nearby but most of the fish is for your own cooking Can not buy fresh sashimi there There is a seafood restaurant close to the market
The room, while not spacious, was very clean and tidy. At the front desk, guests can help themselves to complimentary amenities like toothbrushes, combs, face masks, and facial cleansers. The restaurant also offers free coffee, ice cream, and noodles during specific hours. Breakfast was quite good as well. Don Quijote is right across from the hotel, and a pedestrian street is just diagonally opposite. The hotel is also very close to Sendai Station, making its location excellent.
This is genuinely the cleanest hotel I've stayed at in Japan in recent years. Aside from a bit of dust on the outside of the mini-fridge (which absolutely wouldn't affect your use; I just have a habit of wiping everything down inside and out before using it), every other part of the room was spotless. Although the check-in time was quite strict, strictly 3 PM, seeing such a clean room made it understandable. I've stayed in much more expensive star-rated hotels in Tokyo, Osaka, and Yokohama, but none of them were this clean.
Just a few minutes' walk from Hirose-dori subway station, the hotel's location is extremely convenient, surrounded by numerous dining options. Having a convenience store on the ground floor is also a reassuring plus.
We stayed in a moderate non-smoking room for two. While the queen-sized bed was comfortable, it felt a bit cramped for two, though it would likely feel quite spacious for a solo traveler. The mattress firmness was just right, and the air purifier was a welcome amenity.
The bath area was nicely separated from the toilet, preventing any concerns about water splashing out, and the rain shower was a pleasant feature.
The front desk staff were friendly and left a positive impression.
One minor point is that the air conditioning throughout the hotel, including the lobby and hallways, felt a bit too strong. The complimentary coffee service in the lobby was a nice touch, but it was a shame that it couldn't be taken back to the room.
Overall, it's a clean hotel with excellent service, and we left feeling very satisfied.
✅ **Pros:**
1. It's brand new, having just reopened last month (June), and that freshness truly makes a difference!
2. Excellent value at just over 500 per night, especially for a room with a 1.8m king-size bed! This was a lifesaver when traveling with kids! We sadly didn't find another king bed of this size for the rest of our trip. 😂
3. They have a lovely public bath (onsen style) ♨️, and soaking there was my absolute favorite way to unwind. It was my first time seeing a 'Shampoo Bar' where you can pick your preferred shampoo and conditioner.
4. The service was excellent. They even gave little gifts to my child – toys on both of our two stays, which made my child incredibly happy! 😊 They provide a comprehensive range of skincare amenities. Plus, there's a free coffee and hot chocolate machine in the lobby, perfect for a few late-night drinks.
❌ **Only Downside:**
It's not extremely close to Sendai JR Station, roughly a 15-minute walk. However, you can reach it by walking through Hirose-dori pedestrian street, which is bustling with various restaurants, cafes, drugstores, Don Quijote, and other shops.
The room is big enough to even change my suitcase from broken one to a new one. I like having bamboo baskets for me to carry thing to the onsen. It is very nice to have sauna, one indoor onsen, one outdoor onsen and a cold onsen. I was happy to have an ice-cream after onsen and can have a small bowl of ramen for free.
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GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
MmayjayleoThis is genuinely the cleanest hotel I've stayed at in Japan in recent years. Aside from a bit of dust on the outside of the mini-fridge (which absolutely wouldn't affect your use; I just have a habit of wiping everything down inside and out before using it), every other part of the room was spotless. Although the check-in time was quite strict, strictly 3 PM, seeing such a clean room made it understandable. I've stayed in much more expensive star-rated hotels in Tokyo, Osaka, and Yokohama, but none of them were this clean.
LLIANGLlANGThe vending machine doesn't accept new banknotes yet, so I had to ask the cleaning lady for old ones. Every time I go to do laundry, I have to walk through the lobby, basically shamelessly in my slippers and pajamas. I wish the laundry room was on the second floor. The currency exchange machine should be near the laundry room, but I couldn't find it and frankly, I was too lazy to look (=TェT=). I also couldn't find a dry cleaning bag in the room; it would be great if one could be provided for every guest.
LLesliewslHotel is located right in the JR Station building so it was super convenient. There’s plenty of shops and restaurants in the same building as well.
Checking in was fast and simple. Room was okay but only 1 pillow per person was provided. The hotel front desk gently rejected to give extra drinking water when we requested. The city view from our room was very nice.
For a no-frills stay, this hotel is still great though.
GGuest UserThis hotel is perfect in every way. The view is excellent. Matsushima Coast, one of the three most beautiful views in Japan, is well-deserved. Sitting in the room, you can enjoy the beautiful view. The cuisine is impeccable, the small details are amazing, and the open-air hot spring makes the stay experience even better.
JJoyee LaiFrom the moment we entered the hotel, the atmosphere was beautiful and relaxing. We were warmly welcomed with a Nespresso coffee machine available as a welcome drink, which was a very nice touch.
The room was slightly more spacious than most hotels in Japan, beautifully designed, and very clean—making our stay comfortable from the start.
During our stay, we experienced the Aomori earthquake. We could clearly feel the shaking, and our phones received emergency alerts, so we quickly evacuated using the outdoor emergency stairs. When we reached the lobby, a staff member named 佐藤 (Sato) was already there, calmly reassuring guests. He noticed a lady who had run out barefoot and quietly brought her a pair of slippers without making a scene—such a thoughtful gesture.
Mr. Sato was friendly and attentive during check-in, and during the earthquake he remained calm, clear, and informative. His professionalism and kindness left a deep impression on us.
Overall, a wonderful stay with excellent service and genuine care for guests. Highly recommended.
ZZhutoudabaobao✅ **Pros:**
1. It's brand new, having just reopened last month (June), and that freshness truly makes a difference!
2. Excellent value at just over 500 per night, especially for a room with a 1.8m king-size bed! This was a lifesaver when traveling with kids! We sadly didn't find another king bed of this size for the rest of our trip. 😂
3. They have a lovely public bath (onsen style) ♨️, and soaking there was my absolute favorite way to unwind. It was my first time seeing a 'Shampoo Bar' where you can pick your preferred shampoo and conditioner.
4. The service was excellent. They even gave little gifts to my child – toys on both of our two stays, which made my child incredibly happy! 😊 They provide a comprehensive range of skincare amenities. Plus, there's a free coffee and hot chocolate machine in the lobby, perfect for a few late-night drinks.
❌ **Only Downside:**
It's not extremely close to Sendai JR Station, roughly a 15-minute walk. However, you can reach it by walking through Hirose-dori pedestrian street, which is bustling with various restaurants, cafes, drugstores, Don Quijote, and other shops.
MMarble202Transportation: easiest with a 50-min taxi ride from Sendai airport unless int’l traveler wants to transfer via trains/buses. Nearest bus stop/little township is 遠刈田温泉 (13-min by foot to the Inn).
Key feature is open air onsens in forestry — this is why I chose to stay. Delightful breakfast and dinner (during dinner, there are all-inclusive drinks menu + additional charge ones). I enjoyed the 2nd night’s beef/daikon pot in particular. There are hearth side afternoon refreshment, happy hour beer, post-dinner snack that you will be kept fed warmly.
The aircon in Buna room would blow directly on the head so the fan blade should be adjusted.
Staff English speaking capability varies but they made every effort in solving problems. Little hiccup after checking out that the bus time table the Inn indicated was outdated, but I still managed to change my route in the fly, which is the beauty traveling in Japan.
GGuest UserThe location is fanastic. It is close to Sendai JR Station, Sendai Morning Market and shopping streets. It is especially important given we have 2 ninety-year-old ladies in our group.
Breakfast was great. The dining hall was of Art Deco design. It had a mixture of western and Japanese dishes. The amount was plentiful and quality was good.
The onsen was free. There were jacuzzi and old water bath. It is pity that there was no open air bath.
We would consider a return if we happen to come back to Sendai.
NNassohotThe hotel here has spacious rooms with Japanese futons to sleep on. The rooms are clean and the front desk staff provides good explanations. The onsen here is very large and has many pools. The lounge provides clean services twice a day. In the evening, there is unlimited wine, beer, and snacks. Breakfast is good, with a wide selection and delicious.
If I have the chance, I will definitely come back to stay here again. I would like to recommend this hotel
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