I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
Awesome hotel. It has a lot of history and the interior decoration is very beautiful. It is not one of those hotels that give people a sense of wealth. There are many historical objects in the interior decoration. The grandpa at reception is very cute and kind:)
Hotel was well located nearby hiking trails and other attractions. The room was very nice, and the facilities in the hotel (sauna, gym) were also great.
Breakfast was plentiful. Dinner was just ok.
generally, i would recommend this place and would stay again.
lastly its important to note: they originally tried to give me a different room than the one i had booked (of course one 'inferior'). the staff tried to say that there was nothign to be done as the platforms (such as Trip, Booking, etc) ”oversell” rooms and then the hotel can't fulfil this request .... this is the first i've come across something like this, and after some insisting, i was placed in the room i booked. still, this left a strange note for the start of my trip.
Conveniently located near the bus station, the hotel is really clean, the rooms are very well decorated, the front desk and room service can communicate in German (the check-in manual is available in French, English and German). The continental meals are delicious (there is an ice cream shop and Subway nearby if you are not used to it)
I liked the hotel. The interior is a bit old, but overall everything is clean and has everything you need. A whole bunch of soft snow-white towels! Of the minuses, there is no air conditioning, only ventilation, so it was stuffy. The bus stop is a three-minute walk away! 👍🏻
I recently stayed at the Grand Hotel Cravat in Luxembourg, and it was a delightful experience. The hotel beautifully blends historical charm with modern luxury. My spacious room offered stunning city views, and the elegant decor adds to its allure. The staff were exceptionally friendly and helpful, enhancing my stay. Breakfast in the lovely dining room featured a delicious selection of local dishes. Its prime location made it easy to explore nearby attractions. Overall, the Grand Hotel Cravat is a superb choice for anyone looking to experience the charm and elegance of Luxembourg. Highly recommended!
The hotel's location is excellent, very close to the tram station, making it easy to reach the city center. Overall, this was the best hotel of our entire Europe trip. We would definitely stay here again.
This hotel is well placed in a quieter area and the free bus is available just outside the door. The staff were extremely friendly and the rooms were really clean. They serve a good buffet breakfast in a lovely small room. Overall we were very pleased with our stay.
The location is close to bus and central train station. At the time of my stay there was a street reconstruction just in front of the hotel. Staffs are great and attentive. Breakfast was good and plenty. My single room was tiny but comfy. Only problem I had was a slow drainage of the shower (Mini 16).
Die Lage ist etwas abseits, der nächste Bus hält etwa 150 m vom Hotel entfernt.
Die Zimmer wirken etwas veraltet, und trotz des ”Bitte nicht stören”-Schildes an der Tür klopfen die Reinigungskräfte.
Der Duft von chemischen Reinigern ist sehr präsent, und die Betten sind extrem weich, was Geschmackssache ist.
Abgesehen davon waren die Zimmer sauber und wurden täglich gereinigt.
Die Wellness-Einrichtungen wie Sauna, Schwimmbad und Fitnessraum sind im Vergleich zur Gästezahl recht klein.
Das Essen entsprach meiner Meinung nach nicht dem Niveau eines Vier-Sterne-Hotels, ich habe schon bessere Erfahrungen gemacht.
Die Mitarbeiter waren jedoch fast alle ausgesprochen freundlich.
Insgesamt würde ich dieses Hotel nicht erneut buchen, da mir das Bett zu weich war und das Hotel etwas in die Jahre gekommen ist
Good
122 reviews
7.9/10
Price from
€98
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8.5/10
Very Good
FFaridfI stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
NNeilJI recently stayed at the Grand Hotel Cravat in Luxembourg, and it was a delightful experience. The hotel beautifully blends historical charm with modern luxury. My spacious room offered stunning city views, and the elegant decor adds to its allure. The staff were exceptionally friendly and helpful, enhancing my stay. Breakfast in the lovely dining room featured a delicious selection of local dishes. Its prime location made it easy to explore nearby attractions. Overall, the Grand Hotel Cravat is a superb choice for anyone looking to experience the charm and elegance of Luxembourg. Highly recommended!
GGuest UserThis hotel is well placed in a quieter area and the free bus is available just outside the door. The staff were extremely friendly and the rooms were really clean. They serve a good buffet breakfast in a lovely small room. Overall we were very pleased with our stay.
GGuest UserWe appreciate that the hotel changed us a room with air-conditioning. The room and the hotel is clean. The staff are polite. I would come to stay at this hotel myself. I would also suggest my friends to stay here. The hotel gives us a good impression of Luxembourg!
Hotel near Bouneweg-Nord-Verluerekascht, Luxembourg
Price per night from:€155
7.9/10
Good
AAmunThe flat is well located and at close distance to the main train station.
Unfortunately, my experience was not good and I feel Queen luxury robbed me! I responded to an email and share my arrival time. more than three hours later When I got there on time 30 min after the allowed check in time , I had to wait for the cleaning lady to finish, 20 mins later.
There were lots of hair around (on the floor, in the bathroom, even the bed cover.
I had issues with their internet and couldn't access site and complete my work. I requested their help at 10:35 and was promised a technician promptly. I had to use a nearby coffee's Wi-fi. Five hours still nobody! I called again and was told the technician forgot to come by trying and fix the issue. Eventually they did reach out to help but I left the place a day earlier.
GGuest UserHotel was well located nearby hiking trails and other attractions. The room was very nice, and the facilities in the hotel (sauna, gym) were also great.
Breakfast was plentiful. Dinner was just ok.
generally, i would recommend this place and would stay again.
lastly its important to note: they originally tried to give me a different room than the one i had booked (of course one 'inferior'). the staff tried to say that there was nothign to be done as the platforms (such as Trip, Booking, etc) ”oversell” rooms and then the hotel can't fulfil this request .... this is the first i've come across something like this, and after some insisting, i was placed in the room i booked. still, this left a strange note for the start of my trip.
Bbatistu****The hotel's location is excellent, very close to the tram station, making it easy to reach the city center. Overall, this was the best hotel of our entire Europe trip. We would definitely stay here again.
MM38203****The room was very clean, and the children's bed was a sofa. The space was quite large. The bathroom had both a shower and a bathtub, and it was spacious, with the toilet separate. The room came with free coffee, a fridge, and a microwave, which is rare for European hotels. You need to bring your own slippers, toothpaste, and toothbrush, or ask at the front desk. The handsome guys and pretty ladies at the front desk were all very enthusiastic. Breakfast was also quite rich. Right outside, there's a tram stop with free rides. Just a dozen meters away are popular photo spots like the Parliament Building and the Infinite Shopping Center. It's only 6 stops from the city center. Overall, the value for money in Europe is quite high. I'm personally very particular about hotels, and this one is highly recommended.
刘刘This hotel just opened in May 2021, it is very new and worth staying once. There is a coffee machine in the room and the bathrobes are also very nice. This grey series made us feel very relaxed. There are also childhood memories. The most classic style of Playstation 1 and Marshall speakers can sing on the bedside. The hotel front desk is very friendly
GGuest UserDie Lage ist etwas abseits, der nächste Bus hält etwa 150 m vom Hotel entfernt.
Die Zimmer wirken etwas veraltet, und trotz des ”Bitte nicht stören”-Schildes an der Tür klopfen die Reinigungskräfte.
Der Duft von chemischen Reinigern ist sehr präsent, und die Betten sind extrem weich, was Geschmackssache ist.
Abgesehen davon waren die Zimmer sauber und wurden täglich gereinigt.
Die Wellness-Einrichtungen wie Sauna, Schwimmbad und Fitnessraum sind im Vergleich zur Gästezahl recht klein.
Das Essen entsprach meiner Meinung nach nicht dem Niveau eines Vier-Sterne-Hotels, ich habe schon bessere Erfahrungen gemacht.
Die Mitarbeiter waren jedoch fast alle ausgesprochen freundlich.
Insgesamt würde ich dieses Hotel nicht erneut buchen, da mir das Bett zu weich war und das Hotel etwas in die Jahre gekommen ist
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