4-Star Hotels in Marrakesh-Safi, Morocco

We stayed for one day. The breakfast was modest, but you probably won't go hungry. A huge downside was that the sheets weren't changed. I pointed out the dirt and hair on the bedsheet, and the staff member just said, 'So what?' She then brought another dirty sheet. It took three attempts to get a clean one, which was horrible. The toilet and sink were dirty, and people clearly smoke in the room, so there was a strong odor. There was a safe in the room, but no hair conditioner, cotton buds, or tissues. Maybe we've been spoiled by other 4-star hotels, but there was absolutely nothing here... They also put us next to a room undergoing major renovations, so there was a loud banging noise starting at 8 AM. Luckily, we had an extra three hours and were already heading out. I definitely wouldn't come back here. On the plus side, it's about a 15-minute walk to the train station.

Ari Boutique was a great stay, the cleaning staff was amazing, and the front end staff was very helpful in providing tips for travelling, securing taxis and all around ensuring that the stay was comfortable and pleasant. The hotel breakfast was amazing, with a vast selection of things to eat, ranging from traditional Moroccan breads, spreads and dishes, to custom omelettes that could be ordered. Coffee was great and the atmosphere was amazing. Manal, the front end director, was extremely helpful, as was Amine from the restaurant. Both ensured that our stay was the best it could have been!

The staff were very helpful and attentive. The breakfast was generous and varied, with something for everyone, and the cleanliness was impeccable.

Absolutely great experience in old style. Beautiful building run by friendly people that were always ready to help. Small but cosy rooms that were kept clean everyday. Very good breakfast! Really was sorry to miss one because of early departure for a trip one day. All staff always smiling, helpful and ready to brighten your day with mint tea (even late in the evening). Very communicative, I enjoyed having some small chat with them everyday. They also have spa and hammam that was nice to try after one particularly wet and cold day. I truly recommend this hotel to everyone!

Very average stay, me and friend of mine found hotel staff friendly but a male late receptionist during our stay who seemed to bother him any prinary enquire we came up with. It was really not an issue for us as it was a short stay and we are a very laid backed ones but could be for others. You get what you pay for.

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard. Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved. Lastly, the intensity of the Marrakech heat was truly remarkable. Overall, I would rate the hotel a respectable 7 out of 10.

Perhaps this was the most comfortable hotel in all time of stay. I would call it a boutique hotel, with 6 rooms and very hospitality host Thomas. The young man has a pleasant taste according to which the hotel is decorated, sweet cat. The shortcomings - there is no clear sign, in the rooms there are coats! sticks, watt disks, a fan is not, teapot and cups are not(but solved on the spot), bed is comfortable, balcony with a table. Near the hotel are bars, a very delicious restaurant, shops, to the station 7 minutes walk.

Place is nice and clean, staff was also very helpful. However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly. Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”. Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night. Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.