4-Star Hotels in Souss-Massa, Morocco

Normal. Very interesting interior, but very dark. Living on the second floor, nothing can be seen in the room. Always half dark. And so, in general, everything liked. Service is good. All polite, helpful with any questions. There are no shops nearby where you could buy fruit. But it 's on the coast as a whole.

It was a wonderful experience, very friendly staff, very warm welcome, very nice room, nice pool, just perfect, I rate this hotel as very positive with a score of 10.

The hotel is ideal, very large, they gave us an apartment separate from the hotel. It is the highest hotel in all of Agadir, everything is very friendly and the breakfast is very complete

Pictures: I attached 9 pictures for broken lock and bathroom. There was few minor issues as well but most important are described below. Reception: Person who check me in asked for tax to be paid so I said OK. He asked for 150 MAD so I paid. Once I went to my room I checked previous bill issued by Trip and it was only €10.20 which is more less 110-112MAD but receptionist asked for 150MAD so 30% more. I came back to reception about half an hour later to challenge him but he tried to trick me that I am paying different tax, not tax from my bill etc. but once he realised I will not let him go he asked me if I want any refund for overpayment. I paid him with GBP where official exchange rate was 12MAD but obviously he lied it is 11MAD. They got exchange point on site and rate there was 12.10MAD. Management should investigate this young mid age men trying to cheat their own clients with amount and exchange rate. Two ladies came there soon after I paid him my local tax so he told them that exchange point is closed now (how come 1 min earlier it was open for me ? Joke.) Room cleanliness: Room was so so but bathroom was very BAD = very BAD. Bathroom has mould around silicone, tube has strange stains = see my pictures attached so you can judge yourself how it is. TV: has no foreign channels with foreign languages.

Excellent welcome. The staff in general are welcoming and friendly. Breakfast is served at your table with everything you desire, and politely. The maintenance and hygiene service is very good. Secure parking. Flawless.

Lovely clean apartment and within the building it's self. Very convenient for grocery shops and restaurants. A 20min walk took you to the beach. Highly recommend and would stay again😁👍

Overall rating is good because the location and the size of property is great for two couples or a family of four. Initial teething problems took 4 days to resolve, not all amenities mentioned on website are available on arrival, the manager tried his best to meet requirements within the website after that he looked after us well

Staying just one night was more than enough; the hotel desperately needs maintenance and a renovation. The windows don't close properly, so you'll hear all the outside noise. The room is bland with no decoration, the pillows are too thick, and there are no power outlets on either side of the bed. The bathroom is quite dated. The pool closes very early. Breakfast isn't great; only one out of two toasters works, and the staff present couldn't care less. The orange juice is watered down – seriously, don't skimp on that when oranges are so cheap. There were no small spoons for the fruit salad, and the machine-dispensed hot chocolate was mediocre. My first time here, but definitely my last, thanks but no thanks.

The hotel is great value for money. The food on offer is varied and delicious, however you should attend the buffets as soon as they open. The location near the beach is like a dream, I highly recommend a sea view so you can hear the waves. The refurbished rooms are very modern. The service from the animation team is good. The rest of the staff are very unhappy and unfriendly, especially reception and the bar tenders as they are understaffed by the management.

The staff was amazing. The room was perfectly clean. The emplacement was great near by all the amenities. Will definitely go there again.