Check in was perfect, I was given a upgraded junior suite overlooking the garden and pool. Staff was welcoming and helpful. Food was good service excellent. I like that the hotel still has some Mexican charm vs being updated to conform with the modern polished look. Room was very comfortable, ac worked exceptionally well. Everything about the hotel was up to standard, can’t say enough about it. Highly recommended.
Hotel near Zona Expo,Guadalajara75% of visitors choose this area
MM.Ayo2023.10.01
Our 2nd time in the hotel in the past 2 yrs. This time we stayed for 1 night didn't sleep at all due to the street noise until 1 am. They gave us 4th floor where you could hear everything from the busy road. Last time we were in 23rd floor was great. The pillows this time was very small and uncomfortable too. I recommend asking customer which floor they prefer and informing about noise level. Maybe better and bigger pillows should be put in use.
The hotel is small, but very refined, the services are also in place, the hotel staff is very harmonious, the surrounding traffic and dining is very convenient, worth the price.
I have stayed in this hotel many times. This is an apartment hotel with its own kitchen. You can buy food at the nearby 711 and cook for yourself. There is also a gym and free washing machines and dryers. For long-term stays in Guadalajara It is very convenient, I will always choose it, praise!
Hotel near Zona Centro,Guadalajara25% of visitors choose this area
SShawanyierfeiyaomingcheng2024.11.16
The location is very good, next to a historical and cultural square. The soundproofing is very poor, and the front desk customer service is not good. Other guests checked in around 12 o'clock, but they didn't let me check in, and kept delaying my check-in until 4 o'clock in the afternoon. It's amazing that they didn't give me cookies! I suggest you don't stay at this hotel, the One Hotel next to it is better than this one
Hotel near Zona Centro,Guadalajara25% of visitors choose this area
GGuest User2025.11.07
El personal fue muy amable, ingresamos y salimos del lugar algunas veces por la madrugada, y siempre fueron muy serviciales. Una gran ventaja es que hay estacionamiento. Las instalaciones muy cómodas.
Sólo no pudimos utilizar la televisión en funciones como proyectar pantalla o conectarnos a Internet.
Hotel near Zona Expo,Guadalajara75% of visitors choose this area
YYangjie Yang2024.08.19
The room is quite big and necessary supplies. The distance from the exhibition hall is moderate and can be reached in 15 minutes on foot. Breakfast is rich, especially the pig's trotters are delicious
Very Good
42 reviews
8.8/10
Price from
TWD 1,876
per night
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8.2/10
Very Good
GGuest UserEverything was great, except the food and drink in the hotel restaurant.
The Free margarita was the absolute worst tasting. Coukdvt drink it after struggling with it.
Has the Arracherra Tacos and Chicken & Tortilla Soup. Again absolutes horrible! And I’m that guy who eats everything and rarely complains about the food.
Service was good.
GGuest UserI don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms.
I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.
해해The hotel itself is so great!
But I think I need a car to go to the hotel.
The hotel does operate a car.
There is also an airport pick-up service.
The height is so great to see the landscape and the facilities are great.
It's not cheap, but you can get the service you paid for.
The exterior of the hotel also contributes to making you want to go.
The rooms are spacious and wonderful. It has a large room that can accommodate 5 or 6 people and it seems to be a very good hotel for families to come and hospice.
AAnonymous UserWe upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
GGuest UserThe app was easy to use. However, when they arrived at the hotel, they gave me a room that was not what I had booked, being this much easier. I went to ask for a clarification and the hotel said that it had no information from trip.com about the type of room that I had been confirmed and even mentioned that the confirmation code was incorrect. I don't recommend trip.com because they are not clear between what your booking and what is delivered to you
AAnonymous UserI was at this location 2 years ago when it was Grand Fiesta Americana. The dinner restaurant menu and quality were excellent. As Hilton the quality of food at the restaurants has definitely gone DOWN from a 8 to 5. The night entertainment is very bad. They need to do some more fun pool activities and night shows. There is nothing to do at night after dinner. I would recommend working on better menu options, quality of food and entertainment. The Mexican restaurant has mainly American food. The Italian restaurant has very limited options and the food is not good at all. I couldn't even eat my Italian food. But the location, service and view of the hotel is excellent. I hate writing negative reviews but this is an honest review. Thank you!
AAnonymous UserThe environment is very good, the hotel is next to the beach, and it is very close to the old town. The food at the hotel is also very good, there are different foods every day, and performances. The only regret is that I can't book a restaurant that needs to be booked.
GGuest UserPerfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!
GGuest UserPros:
- Good location
- Huge rooms
- Close to Malecon
Cons:
- Too crowded
- Noisy
- Only real option for lunch is their buffet place
- Pool is not clean
- Time share
- Staff could be a little more friendly
- Buffet is too busy/crowded
We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.
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