Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation.
Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience.
I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.
The room itself was decent, and the hotel's interior was okay. However, the surrounding neighborhood and exterior are really bad, resembling a migrant worker area. It felt quite unsafe, and at night, there was constant noise from horns. Everyone should think twice before booking here.
The room was quite spacious and clean. The breakfast was mainly Western style and quite extensive. The service was also good. They provided 8 bottles of water daily, which really deserves a big thumbs up. The front desk helped extend my check-out to 3 PM. Excellent.
Saudi has many local hotel which are clean and tide. However this hotel is not only clean tidy but the facilities are also very nice including the pool and gym. I recommend this hotel for families and individuals. thanks
It was located in the mid city.So,expectation with traffic should be there. Luxurius design. Moderate service. We encounter with toilet flush mulfunctional multiple times and need to ask for maintanence to fix it. Other than that,the valet parking was available,for the guest to park their vehicle during the stay.
It was good hotel but only things they should focus on the customer service like receipts, if you try to reached them at night it's difficult to get them, they ignore customers calls without getting back to the customer while calling. Also while checking out I've requested them to check.the minibars if there's anything missing there were very slow to check it and I was waiting for more then 5 minutes. I think they should train them professionally so that hotel standard increases more.
Close proximity to malls and some coffee shops. Area isnt very crowded unlike many parts of riyadh but close to many good places which i find is a plus.
Reception was fluent in English, room is clean and we got an upgrade which is very much appreciated as our previous available assigned room was a non smoking room but located in a smoking floor.
The hotel is a bit old and the rooms are relatively small. I was a bit surprised that the twin room had a 0.8m bed. However, the service was quite good, and the breakfast was also very good. There were many local foods, and the bread tasted quite different from Western food. The cheese at breakfast was excellent!
Very Good
90 reviews
8.8/10
Price from
THB 2,833
per night
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9.5/10
Amazing
DDamingExcept that the upstairs was under renovation until very late when we checked in, everything else was fine.
TTONGThe hotel is located in the north of Riyadh, the new district, like the development zones of some cities in China. There will be a king's financial district and many high-rise buildings under construction in the urban area. It only takes 15 minutes to get to the airport. But it is a bit far from the old town. The facilities of the hotel are very good, especially with a bathtub. There are no bathtubs in many international brand hotels in this desert city. The hotel's restaurant is also very good, the food and taste are very much like, the buffet has a lot of precious fruits, value for money.
MMarsyahaimiIt was located in the mid city.So,expectation with traffic should be there. Luxurius design. Moderate service. We encounter with toilet flush mulfunctional multiple times and need to ask for maintanence to fix it. Other than that,the valet parking was available,for the guest to park their vehicle during the stay.
DDanielBentleyIt’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
QQiqiaoban29The hotel is a bit old and the rooms are relatively small. I was a bit surprised that the twin room had a 0.8m bed. However, the service was quite good, and the breakfast was also very good. There were many local foods, and the bread tasted quite different from Western food. The cheese at breakfast was excellent!
RrongThe room was quite spacious and clean. The breakfast was mainly Western style and quite extensive. The service was also good. They provided 8 bottles of water daily, which really deserves a big thumbs up. The front desk helped extend my check-out to 3 PM. Excellent.
MMadinaAmazing hotel!
Room is spacious, bed is soft and very comfortable. We kindly requested later check-out since we checked in after midnight, and they accommodated our request.
Room has a work table with stationery.
Good toiletries and comfy bathrobes are provided. Concierge service is outstanding.
The location is slightly far from all the main tourist attractions, so bear this in mind.
Will definitely stay here again if traveling to Riyadh.
GGuest UserUnfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation.
Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience.
I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.
GGuest UserThe hotel is beautiful, excellent, and clean, with a good location. However, there was some bothersome noise from adjacent buildings due to ongoing construction. Water pressure was also low on the fifth floor. Furthermore, they don't offer a service to deliver items received at the front desk to the rooms. Despite my delivery being late and staff being present at reception, the receptionist, Musfer Al-Ghamdi, refused to bring it up, claiming it was against management policy.
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