Disappointing for this price and for a 4 stars hotel.
Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay.
Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two.
Getting an iron was a battle and forget about laundry service.
Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours.
Lunch was excruciatingly expensive for the area, forget about it.
Included breakfast and dinner were OK.
Location was very nice, although the surroundings are a bit dead..
European resorts are all white families.
It seems that every room is a family suite, with two single beds in the living room and three single beds in the bedroom, but only one bathroom and toilet. There are kitchen facilities, but no tableware or kitchenware.
Breakfast and dinner are both buffets, and you can eat with the wristband given when you check in.
Facilities: old, the hotel room layout is not good, there are rooms similar to the underground first floor. The breakfast room has been repainted, and the paint smell is still strong. It is not directly adjacent to the beach, but there is a garden.
Service: The service level is below average. The omelette lady in the breakfast room is very friendly.
The hygiene is very ordinary, quite poor, and the sheets are also worn out.
The room does not come with water, so I was asked to get it from the bar myself.
The hotel is right on the edge of the Mediterranean Sea and has its own exclusive beach. The garden is also quite large, convenient for walking and exercising. The hardware in the gym and restaurant are all in line with expectations. Breakfast was good.
Professionalism, friendliness, helpfulness of the staff. Elegant and modern environment. Very clean and well cared for. Very large structure with many activities. Beach a few meters. Lots of entertainment, clubs and shops for shopping in the area. Generous breakfast and with a very wide choice of food. Perfect hotel!
Nous avons passé un superbe séjour de 7 nuits dans cet hôtel, en groupe de 3 personnes. Tout était vraiment au top du début à la fin ! Le service est irréprochable, le personnel est extrêmement gentil, souriant et toujours à l’écoute. La nourriture était très bonne et surtout variée, on avait toujours le choix à chaque repas. Côté animation, rien à redire : activités matin, après-midi et soirée, impossible de s’ennuyer ! Et en bonus, l’accès direct à une plage privée qui était juste magnifique. Merci à toute l’équipe pour cette belle expérience, on reviendra avec plaisir !
Located in Port El Kantaoui (Hammam Sousse), TUI SUNEO Royal Kenz is within a 5-minute drive of El Kantaoui Golf Course and Acqua Palace Water Park. This beach hotel is 1.9 mi (3 km) from Hannibal Park and 1.9 mi (3.1 km) from Acqua Palace.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an indoor pool and a sauna. Additional features at this Mediterranean hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Modern European cuisine at l'Olivier, one of the hotel's many dining establishments, which include 3 restaurants and 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 468 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Very Good
45 reviews
8.7/10
Price from
TRY 5,097
per night
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7.4/10
FFabioCh**Decent Value for the Price, But Far From a 4-Star Experience**
We stayed at this hotel for 2 nights with bed & breakfast for €60, and while the price is definitely attractive, the experience was a mixed bag.
**Cleanliness:** The hotel and rooms were generally clean, and the bedsheets were fresh. However, the mattress itself was stained and not very pleasant, which was disappointing.
**Bed Comfort:** This was by far one of the worst parts of the stay. The mattress was rock hard—honestly felt like sleeping on the floor. Pillows were thin, lumpy, and offered no support. We requested extra pillows three times, and although staff promised to bring them, they never followed through.
**Bathroom:** Cleanliness was acceptable, but the setup was inconvenient. There was no shower head hanger, so you had to hold the shower with one hand while bathing. Towels were rough and uncomfortable, and there was always at least one missing (sometimes the floor towel, sometimes the bath towel). The courtesy toiletries were taken but never replaced.
**Breakfast:** A very basic buffet with a limited selection. Pastries were inconsistent—sometimes decent, other times stale and clearly reheated leftovers. Not the kind of quality you’d expect from a supposed 4-star hotel.
**Service:** A few staff members were friendly and helpful, but most seemed uninterested and disengaged, like they didn’t want to be there. We didn’t feel particularly welcomed or well-attended.
**Swimming Pool Area:** This was the highlight of the hotel—clean, with clear water, nice outdoor showers, and a good vibe thanks to lively music and entertainment.
**Overall:** While the hotel is clearly outdated and stuck in the late '90s in terms of decor and service, the location and pool are definite pluses. Despite the many issues, for €60 for two nights with breakfast, the price/quality ratio was decent. Just don’t expect a real 4-star experience.
GGuest UserThis is a standard all-inclusive hotel in Sousse. It’s a little dated in places but very clean and you can’t go wrong for the price. The staff are very helpful and I love how they include lots of Tunisian dishes at breakfast and dinner. I had a great stay.
GGuest UserHannu from Finland.
I was in the hotel for week 10, that is, just before the Ramada. The hotel is clean, the food is good, the cleanliness is good. At least the water in the indoor swimming pool is warm enough. Golf course within walking distance. All in all, a very good atmosphere.
Nice sunrise.
I'll probably be back.
IidleduckFacilities: old, the hotel room layout is not good, there are rooms similar to the underground first floor. The breakfast room has been repainted, and the paint smell is still strong. It is not directly adjacent to the beach, but there is a garden.
Service: The service level is below average. The omelette lady in the breakfast room is very friendly.
The hygiene is very ordinary, quite poor, and the sheets are also worn out.
The room does not come with water, so I was asked to get it from the bar myself.
FFelice CossoloConsidering the value for money, it's not bad. Excellent sea view. Half an hour for the registration of the check in seems excessive to me. Hearty meals. Wifi works fine. TV channels need a technician to tune them, I couldn't
AAnonymous UserDisappointing for this price and for a 4 stars hotel.
Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay.
Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two.
Getting an iron was a battle and forget about laundry service.
Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours.
Lunch was excruciatingly expensive for the area, forget about it.
Included breakfast and dinner were OK.
Location was very nice, although the surroundings are a bit dead..
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