This was a first class experience!! From the valet parking and bellhops when we arrived to the gorgeous room and view!! Super cool amenities, we really enjoyed the pool, exceptional!!
We would definitely recommend going to Mount Airy and we are looking forward to coming back again!
Shout out to the amazing staff at the hotel for being very helpful and accommodating!
The room is warm, clean and comfortable. It is very large and close to Wharton. There is a huge gift shop downstairs! There is a coffee machine and bottled water in the room, which is very considerate. If I go to Penn again, I will choose to stay at this hotel again.
My experience was 5 star. The water pressure was great, the HVAC system was quiet, I never heard it cycle off and on, the bathroom light was perfect for makeup, the mattress was comfortable and so where the pillows and last but should be first, upon my check-in, I was greeted and treated very well by front desk staff Kiana and Steven. I saw Steven the next day and he was consistent in that he was helpful and gracious.
Hotel near Philadelphia City Center,Philadelphia100% of visitors choose this area
GGuest User2025.09.28
For the price it was ok. Valet was easy and super quick. The hallway to our room was dated & smelled either musty or like cigarettes. Even my kids noticed it. Room was clean, in need of updating. Floors were new, but that's it. The room was super loud. We stayed on the 6th floor with a balcony and we heard motorcyles or those loud bikes they race around now ALL NIGHT LONG and we had a sound machine on! I would suggest maybe an inside room, not one towards the street. But again, for the price & how quick we were there it was ok. Next time, I would spend alittle more for a nicer hotel/room.
The room was generally OK and clean. The surroundings were natural and quiet. There were also places to eat not far away by car. However, the air conditioner had a huge fan in the room, which was quite noisy.
Hotel near Philadelphia City Center,Philadelphia100% of visitors choose this area
WWendyseeme2025.08.21
Although the rooms at this hotel are indeed quite small, the location is excellent, right in the city center, making it incredibly convenient. The city hall is just a short walk away.
The facilities are very comfortable. There's a 24-hour coffee bar in the lobby, water bars on each floor's elevators, and self-service check-out with no queues. Overall, my stay was very comfortable.
Nice sized apartments with good kitchen facilities. The bathroom was nice and clean. Good sized double bed and sofa-bed. The only downside was the noise from the neighbours, the rooms are not very sound-proof, the neighbour upstairs when flushing toilet was very noisy can wake you up.
With a stay at this cottage in Long Pond (Emerald Lakes), you'll be within a 15-minute drive of Kalahari and Mount Airy Casino. This cottage is 8.9 mi (14.4 km) from Camelback Ski Area and 7.2 mi (11.5 km) from Pocono Raceway.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and barbecue grills.
Free self parking is available onsite.
Make yourself comfortable in this air-conditioned cottage, which features a fireplace. A kitchen is outfitted with an oven, a stovetop, and a microwave. Conveniences include a ceiling fan and an iron/ironing board, and you can also request a crib/infant bed (complimentary).
Everything about this hotel from staff, location, services,cleanliness, the pool area to food was absolutely wonderful. Thank you for making our stay perfect. Would recommend.
Very recommended! Near Penn University, it is rare to have free parking! The house is three floors, luxurious and idyllic, the house itself is worth the restaurant, the bed is very comfortable. The breakfast was delicious, the boss was very enthusiastic and thoughtful, and he was very cautious. I usually didn't feel the presence of the service staff, a rare experience.
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112 reviews
9.3/10
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GGuest UserWe inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.
GGuest UserThe hotel is good, suitable for business trips. Breakfast is provided downstairs, and the meals are relatively rich. The surrounding environment of the hotel is very good, and there are some attractions nearby.
GGuest UserI was there for a church conference. My room was not ready until after 4pm, however being involved with the conference, there was not an issue. I had spoken to Kevin, manager at the registration desk several times. He, as well as his entire staff, were personable, friendly, courteous and was able to accommodate and answer any questions I had. The facility was clean, they were doing some painting in the main hallway (everything was well marked) and, even the painter was friendly. The only hiccup was that the bathroom tub/shower was extremely narrow. Someone who is bigger than I am would have a tough time being comfortable while taking a shower. All in all the facility, conference center, parking garage, coffee shop and restaurant staff were all great. The food during our conference was good and the wait staff (buffet style, served us) were friendly and professional as well. My room looked out over Lake Erie and the lighthouse. I would definitely recommending staying as well as having your functions at this facility.
Bbl4862Hotel in downtown Philadelphia although located tucked near an expressway. Around a 10 minute walk to Rittenhouse Square. Just like many Sheraton hotels however, the hotel is a bit outdated which can be seen through the carpet and the bathroom however, cleanliness is decent. Spacious room. Housekeeping not very proactive, did not come for one day or came at 6pm. However, front desk was responsive and get that situation amended quickly. Not a bad stay for a decently price 3 star hotel in Philadelphia.
WWangnoaWe booked a large corner room with a sofa to meet our needs of sending our children to study at the University of Pennsylvania. The room is large, the environment is good, and it is very quiet at night. The hotel is right on campus. The hotel decoration is also in line with the university's opening season, with various signs, which is convenient for taking photos. The hotel front desk and room attendants are very friendly. Very satisfied 😀 Next time I go to Philadelphia, I will still consider staying in this hotel.
GGuest UserI booked a high-rise room, which was very quiet but a bit expensive. I was very dissatisfied that the hotel charged me for three nights' parking after booking two nights.
SShuihuaFacilities: During the graduation season, the prices of various hotels in Philadelphia have increased a lot. We booked a twin room and a king-size bed room. The king-size bed room is relatively large and comfortable. There is a microwave.
Hygiene: OK
Environment: No supporting facilities. There is a gas station and convenience store not far away.
Service: Overall OK
FFrankHad to wait for room with a safe then when you got room safe didn’t work.
Elevator service horrible wait time 10 to 15 minutes with no hallway air conditioning.
Bathroom had a town on rack was full lipstick imprint.
GGuest UserSofitel is an elegant brand and is often located at the heart of the city. The Philadelphia location is perfect for those who want to see the city and is luxurious enough to stay in for some rest and relaxation. There's a restaurant in the lobby. In walking distance are some of the best restaurants in the area as well as historical attractions. The room included a King bed, a roll-in shower, and many other amenities. Because I was here for a conference, transportation to and from the convention center was available. Next to the convention center is the Reading Terminal Market. However, if you like to walk, the sites are amazing and the Reading Market is only 1 mile away. Hidden costs were disclosed upon check out. You might want to ask about that from your travel agent or the hotel management.
KKate’s AdventuresOur experience at The Franklin on Rittenhouse was absolutely amazing.
We were greeted by John and another sweet woman at the front desk, and they were so kind and helpful.
We stayed in “The Monarch” room on the first floor. It is a very comfortable and romantic room. It was also extremely clean and updated! I loved the rainfall style shower as well.
While booking the room, I mentioned that we were celebrating my girlfriend’s birthday, and the hotel we so kind to write her a card and left chocolates on the bed.
It was such a thoughtful gesture.
I cannot speak highly enough of our experience here. I highly recommend booking your stay here if you are looking for an amazing boutique hotel experience.
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