Posted on Jun 7, 2023
Guest User
All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.
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Price per night from:TRY 4,064
Posted on Oct 14, 2025|Standard Room
Sue_AI had a good stay at Novotel Leeds Centre. The staff were very friendly, and the location was perfect - just a 10 minute walk from the train station and close to the city centre. Breakfast could have been better, and my room wasn’t spotless, but overall it was a pleasant experience. I will still recommend this hotel for anyone visiting Leeds for the first time.
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Price per night from:TRY 3,519
Posted on Apr 2, 2026
Guest User
Poor customer service.
There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us .
Room only ok, lots of dust in the bathroom ventilation vent
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Price per night from:TRY 2,623
Posted on Apr 26, 2026
Anonymous User
The room is a normal-sized one, equipped with 2 British twin bed (Width: 130~140cm), and it was prepared in an acceptable condition. Air-conditioner is available, but you may find that it need to be turned on for 2~3 times a day, as the system had been set in an economic mode by the hotel. The breakfast is a typically British one, whilst baked mushroom is not provided. Nevertheless, the breakfast tastes good, and you could serve yourself with chocolate croissants, cheese, hot tomato mush, vegetarian-friendly sausages, honey, tinned peaches and coconut yoghurt. Toothpastes and toothbrushes could be ordered with a fee (£2), thereby you'd better rake your own's. The location is reasonable, since the hotel adjoins the John Lewis shopping mall, and there's only 10-min walk way between the hotel and Leeds coach station. Meanwhile, you may walk to the Victoria and Trinity shopping centres in 15~20 minutes from the hotel, though it might be a bit inconvenient to travel to the nearby downtown by bus, given the lack of bus stops next to the gate of this hotel. Overall, it's a foolproof option for someone who anticipate a lodging experience surpassing the average level there.
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Price per night from:TRY 2,302
Posted on Sep 24, 2025
Guest User
I made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available.
The cabin was heated by a movable electric heater that took hours to warm the cabin.
The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty.
The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter.
The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.
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Price per night from:TRY 4,435
Posted on Apr 23, 2026
Guest User
The hotel it's self was brilliant and the location was fab . Got late check out witch again was great but the cleaning was not great BUT I did talk to the lady in the morning and she asked for the photos and flagged it straight away. This lady was fantastic but didn't get her name .
The bed sheets where ALL inside out and the bottom sheet was not big enough so there was a 4” gap at the top of the bed witch was mattress protecter, this had a dirty mark on it that looked like blood .
The whole room was dusty and the spoons for the cups where dirty and it looked like it had not been hooved . I didn't want to course a fuss as me and my daughter had a brilliant night and I didn't want to spoil it .
It was flagged with management so I'm hoping they get in touch with me regarding this situation as obviously I did pay for a clean room .
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Price per night from:TRY 2,036
Posted on May 4, 2026|Superior Queen Room
AlanAsoundAmazing hotel, perfect location, very clean. I wish I had more time to have a bath, etc!
The staff was friendly too.
A couple of hiccups: my card didn’t work, and another customer had the same issue at the same time, so it must be common. Also my shampoo pump didn’t work so I couldn’t shampoo.
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Price per night from:TRY 3,645
Posted on Jan 4, 2026|Twin Room
Guest UserFab hotel, easy access to train station and town.
Lovely comfy beds, plenty of tea/coffee, very quiet and clean room. Fabulous bar and lounge areas and friendly helpful staff.
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Price per night from:TRY 3,994
Posted on Jun 13, 2026
DukuxiwuThis was the best value-for-money accommodation during my 20-day in-depth tour of the UK. The location is practically central, just a few hundred meters from the train station. There's public parking next to the hotel, though it's a bit pricey at £37 for one night. Right next to the hotel is a shopping mall with everything you could need, including lots of great food. There's a Thai restaurant there that's particularly excellent. If I ever come back, this will definitely be my go-to hotel again 🏨
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Price per night from:TRY 3,750
Posted on Jul 9, 2026
UnluckyI had a great stay at Hyatt Place Leeds. The hotel was modern, clean, and very comfortable. The room was spacious with a comfy bed, and everything was spotless. The staff were friendly, welcoming, and always happy to help. The breakfast had a good variety and was fresh every morning. The location was perfect, with easy access to the city centre and local attractions. I would definitely stay here again and highly recommend it to anyone visiting Leeds.
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Price per night from:TRY 3,631