SSabina AncauThis hotel is simply 10 out of 10, absolutely fabulous from every single point. Congrats to everyone involved for delivering such a great service experience to the guests x
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
GGogoWangFor a temporary one-night stay in Turin, it is a good and cheap place. Small but beautiful, the surrounding is quiet and pleasant, surrounded by mountains in the distance, and the weather in Italy is also great, which fully shows its beauty!
The breakfast is quite good, except for the lack of green leaves, everything else is there, which is great.
KKGB77Nice enough hotel but located way too far from the centre if you’re relying on public transport. If you have your own car then it’s probably ok. Typical fairly basic Novotel hotel room. Relatively low occupancy when we stayed so didn’t notice any neighbour noise. Tram line was undergoing repair work when we were there which made it very inconvenient to get to the hotel.
IIuliia GeneralovaIt's not a hotel, it's a student campus. It is definitely better than the hotel, everywhere is clean, the amenities in the room are better, there is a kitchen, dishes. But it's a bit far from the centre and train stations. In summer it is inconvenient to stop because of hot weather, walk to the centre for half an hour, the place is quite calm and safe. Bus number 8 stops nearby, which goes to Porta Susa station, but runs rarely, once every half an hour
RRM84Overall a good hotel in a central location. The staff were friendly and helpful. However, I would like to comment about the lady owner.
The room air conditioning could only be controlled via the front desk, and when I requested an adjustment, before the staff adjusted the airconsition, she made a remark about me coming from a country with 50°C weather and that I should be able to adapt. I found this comment inappropriate and uncalled for.
Additionally, during breakfast, we overheard her raising her voice at the kitchen staff, which was loud enough to be heard clearly from the restaurant. While the hotel itself has potential, I hope she reconsiders her approach: both with guests and her team.
SSandra. KI really enjoyed staying here, location was perfect not far from bus stops, shops everything we wanted. The hotel have underground parking with extra charge but was worth it. We loved roof top with amazing view 👌 and of course AC in room was a lifesaver in the heatwave.
SSalvaT.My stay at Tenuta Moncarlino was terrific; everything was perfect from the moment I arrived.
This place is nestled in the small hills of Monferrato and I had the chance to walk in the big park of the site by enjoying the uncontaminated nature of the place.
Paolo, the host, was available to satisfy my every need by recommending excellent restaurants and local attractions to visit. I found the Bollente of Acqui Terme wonderful where very hot water flows from the fountain located in the center of the central square of the city.
What more can I say: the superb breakfast, cleanliness, kindness and relaxation. I highly recommend Tenuta Moncarlino.
GGuest UserBooked for a concert, perfect for the distance from the arena, reachable on foot in a short time (15/20 min), convenient means of transport to reach it from the station.
Nice, clean and well-kept room. Reception 24/24
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