The hotel is excellent, the staff is nice, the room is clean with a view of the mountains (I recommend taking them). I got a little confused about the floors of the lobby and parking, but you quickly remember it. It's cool that there is an exit directly to the shopping center. Excellent SPA, it is better to book a day before visiting. Delicious panoramic restaurant IWA on the roof of the hotel. Well done in general.
Pros:
- Good location close to the city center.
- Quite modern architecture and interior.
- Not bad breakfast.
Cons:
- Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation.
- Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road.
- Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep.
- Two types of pillows. One of the pillows was really uncomfortable.
- The air conditioners in both rooms did not work, the remote displays showed an error.
- Quite weak water pressure in the showers.
- The girl at the reception could not give us any documents when we checked out.
As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.
It's around the 400-500 range in China.
The breakfast was good, though.
The refrigerator in the room kept turning on every 20 minutes, which was annoying.
In short, these 13 hotels in China were horrible compared to the one in China.
Hotel is fine, it's located next to a casino. The staff are very friendly and helpful. The room was large and recently renovated. The hotel is definitely not 5 stars though, it's a 3 star at best. They can improve some things to make it better. There is only one lift which was out of order in the morning which meant we had to walk up and down 5 stories for breakfast. There is really strong smell in the room from the renovations which needs to be dealt with. The breakfast was ok but nothing special and the quality of food could be improved.
не понравился отель, вид что в одну сторону что в другую никакую, рядом с отелем стоит генератор дизельный, который гудит ночью и мешает спать, номера старые! завтра плохой - есть нечего, бассейн маленький - разочарован
It is one of the few five-star hotels in Bishkek, the capital of Kyrgyzstan. It is located on the south ring road and is about 4 km from the hotel to the city center. From the hotel, you can easily reach the scenic spots such as Snow Mountain Park on the outskirts of the city. There are Chinese restaurants and hypermarkets not far from the hotel. Shopping and eating are very convenient.
A fantastic hotel, conveniently located next to a Chinese shopping mall! The environment is clean and hygienic, the rooms are spacious, the beds are room-wide, and the signage in the rooms is comprehensive, with Chinese, English, and Russian language options. Communication at the front desk is also very convenient, with translators available. It's very friendly to Chinese people abroad. The hotel seems to be newly opened, as the rooms and facilities are very new, including a smart toilet and a TV with screen mirroring capabilities, making it very comfortable!
convenient downtown location, yet quite quiet; fast check-in check out; 3+ stars facilities; some of the sockets are of UK standard which could be helpful for certain people; central heating is a bit too hot, need to open the window from time to time; bed sheets aren’t changed every 3 days as supposed and the floor could be washed better; gym is the way too small, apart from that all good, breakfast is satisfactory
The place is very comfortable, and easily accessible to the major city sites, stores and restaurants! Breakfast has many options, and their is even a casino inside!
Very Good
90 reviews
8.9/10
Price from
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per night
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9.3/10
Great
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
Excellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
A fantastic hotel, conveniently located next to a Chinese shopping mall! The environment is clean and hygienic, the rooms are spacious, the beds are room-wide, and the signage in the rooms is comprehensive, with Chinese, English, and Russian language options. Communication at the front desk is also very convenient, with translators available. It's very friendly to Chinese people abroad. The hotel seems to be newly opened, as the rooms and facilities are very new, including a smart toilet and a TV with screen mirroring capabilities, making it very comfortable!
The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits
I only stayed for two nights, but the experience was top-notch. The room was immaculate and cozy, providing a perfect retreat. What really stood out was the staff's efficiency and warmth during check-in and throughout my stay. The hotel's location couldn't be beat for easy access to the main sights. It was the ideal choice for a short, hassle-free, and comfortable visit. Highly recommended for a city break.
Best hotel in Bishkek. If you’d wish to have a nice and quiet weekend, definitely choose Hyatt! We enjoyed spa, great service room and the vibe of the hotel. Also, I would like to highlight receptionist Dastan and Ruslan for making our stay easier and more comfortable. If we needed anything, they were delighted to help in any situation! 100% recommendation!!!
The hotel location is great and specially if you get the mountain view. The breakfast is excellent. The spa is relatively small and busy. The receptionists are friendly in general however there is one lady who was so rude and tough.
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