When we arrived the water thing was broken in the bathroom and we had to call for mechanic to fix it. Additionally the window did not fully close , kinda bad when outside it is -10 c.
BUT : GREAT STAFF!! Super helpful, very kind. Location close to central station and center (10min walking). I would stay again for that.
I booked a room for my mother. Thank you for allowing her to check in a bit earlier – it was very helpful and much appreciated, as she didn’t have to wait in the lobby.
Overall, everything was good. However, there was one issue: there was an empty white bottle left in the room (it looked like a used vodka bottle), and there was no drinking water provided, even though the photos showed two green bottles of mineral water included in the room
Top hotel. Very close to the train station and there are large shopping malls nearby. 5 minutes to the old town. The hotel is luxuriously decorated and the rooms are very warm. The front desk of the hotel is very welcoming and beautiful.
Hi Travelers
so i choose this hotel for my 3 night stay,
i was absolutely shocked to hear that a boutique hotel provides no safe deposit box in your room,
you have to hand over your personal items at reception for safe keeping,
This is absolutely not the way to run a boutique hotel ,
so i was left waiking around with passport & cash,They also do not provide a room clean service & will charge you for changing bedding,
i will definitely avoid this hotel for future stays,
Excellent! It's both cheap and comfortable. I booked a hotel for this business trip and looked at many options, but this one was the most cost-effective. I've already recommended it to my friends, and I'll definitely stay here again next time I'm in town.
The hotel is situated next to a large, beautiful park and is just two tram stops from Krakow. A bus stop is conveniently located a mere two-minute walk from the entrance, making transportation very easy. There are several other hotels in the vicinity, and a small supermarket is also nearby. I particularly enjoyed the room's interior color scheme, and the bathroom was impeccably clean.
Location is perfect. Really nice place just next to old town and town was pretty.
Hotel building can feel the history. Air conditioning working well. Room was clean and people is nice with delicious breakfast buffet. From 7:00am - 10:00am. And check out time is wonderful till 12:00pm.
But 1 thing, wifi connection is not good. This is hurting point.
Hope can be improved next time :)
A very nice hotel located in the Krakow Kazimierz district. The rooms are spacious, bright, and clean. There is 24-hour coffee and hot drinks available on the first floor. The only downside is that I was woken up twice during the night by the loud noise from the air conditioner.
Pros:
1. Clean & quiet hotel
2. Walkable distance to take bus, nearby IKEA & a big shopping mall
3. A nice Kebab restaurant nearby.
Cons:
1. Shampoo & Shower Gel did not refill
The location is really great, the environment is very good, the surrounding supermarket restaurants and bars have everything, all are walking distance, walking to the old town for 5 minutes, really convenient. Invincible and invincible satisfaction of a stay. The only thing to pay attention to is that the hotel's hair dryer is easy to overheat protection. My long hair has been blowing for a long time. The blowing stops. If you have the conditions, bring your own hair dryer.
Amazing
115 reviews
9.5/10
Price from
NZD 173
per night
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9.5/10
Amazing
Super place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
The hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station. Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift. Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
The Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
I absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
Great stay here for the days over Christmas. The staff were all friendly and helpful. Had the set Christmas Dinner booked at the restaurant and it was exceptional. The rooms were extremely comfortable, spacious and clean. The location was close to the Barbican, extremely well positioned for the train station and easy walk to other areas of Kraków. Would highly recommend this hotel.
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