I visited the Naantali Spa after 8 years with my niece and with my mother. Parking does not include to the room fee and it is quite a challenge to find a parking space. We had booked a deluxe room for us three. And like the last time we visited the hotel, the 12-year-old child was not taken into account and there were no towels, no robe, no linen or bed ready EVEN we asked for them when making the reservation so that the previous mistake wouldn't recur. So, it felt the hotel was not welcoming us there. The room itself was nice and clean and fluffy clean robes a welcomed surprise. When we checked in the receptionist told us that the hotel could not provide us restaurant services since the hotel is completely full. Oh? You cannot provide food for your guests? Well maybe you should not book your hotel full then. Or at least you can tell this on your website and develop your services that way. We do not want to come on nice vacation and eat a takeout in our room. We went to the Soleil restaurant and asked if we can have a table and the stressed woman working in the counter said we can come back in two hours. We waited two hours in the lobby bar/cafe where the tables were full of dirty dishes. Some people even tried to order drinks, but the staff said that they have no clean glasses. The dinner buffet was a disaster and considering it costs 39 euro without the drinks I was shocked. Empty bowls, waiters clearly overworked trying to manage everything. No vegetarian food available other than cold salad. We were dumb enough to go back the next evening just to find that it was even worse. Only two women trying to manage the seating, cleaning, drinks...They were both very clearly stressed and rude. The woman came to ask us about the drinks after we had already eaten. Breakfast was okay, not vegetarian protein available but lots of basic choices. Empty bowls again, so we had to wait if we wanted something specific. Suggestion: if the coffee and juice tables were switched around, maybe the corner would not get so crowded and it’s easier to maintain safety distances. The spa area was quite okay, dressing rooms a bit cramped. There were lots of trouble with the electronic lockers and they seem to get stuck easily. Once again- staff told that ”they are used too much”. Well maybe something to think about then. There is no control of the visitors in the spa so the second day we had to wait for 10minutes to get a locker. After that there was no chance of getting to steam sauna or pools since they were so crowded. But if you like swimming in general, there are space to do that with two large pools plus the smaller pools of course. Some reviews say that the water is too cold, but I think +28 degrees is quite enough. One thing that was absolutely amazing was the beauty salon Bellezza and its staff. They were all so nice and professional that I almost felt bad that they are part of this hotel. But they saved my trip completely. Well, it’s obvious that I need ano
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